Frequently Asked Questions

• Top Questions

  • How do I schedule my first Rinse?

    You can schedule your first Rinse pickup on our website (www.rinse.com), or on our mobile app (available on iOS or Android). You can also text “Y” to "RINSE" (746-73) before 7pm for a pickup that same evening.

    If you have any difficulties, feel free to email us at [email protected] - our team is always happy to help! 

  • What can I expect to happen on my first Rinse?

    On the evening of your scheduled pickup, your Valet will arrive between 8pm and 10pm with your requested, personalized Rinse bags.  Your items will be expertly cleaned and delivered back to you on your confirmed delivery date. 

    You can read more about your first Rinse below, or watch our instructional video here. 

    1) Pickup 

    • Once your order is scheduled, you’ll receive a text message at 5:30pm on the evening of your pickup with an estimated time of arrival for your Valet. 
    • Your Valet will arrive between 8pm - 10pm.  You can also request a narrower 1-hour Priority Window, including a 7pm-8pm pickup, when scheduling your order. 
    • Your Valet will bring your requested, personalized Rinse bags, with each service type corresponding to a color:   
      • Black = Wash & Fold  
      • White = Dry Clean / Launder & Press 
      • Teal = Hang Dry
    • Prior to your Valet's arrival, please sort your items by service type and have them ready to go. Your Valet can either wait for you to place your items into the correct bags or, if you can place your items into disposable, sealed bags labeled for the correct service type ahead of your pickup, your Valet can place the bags directly into your personalized Rinse bags.
    • If you have any special instructions regarding items (e.g. stains), please inform your Valet. You can also set your personal cleaning preferences in your Rinse account.  
    • If you're unable to be home for your first pickup, please text our Care team at "RINSE" (746-73) if you have any additional questions. 
      

    2) Cleaning

    • After pickup, your items will be processed, inspected, and cleaned according to their care labels. 
    • You will receive a detailed email including a list of the items being cleaned. 

    3) Delivery

    • We will send you a text the morning of your scheduled delivery date to confirm we are coming that evening. If your delivery has not been confirmed yet, we will send you a text on your next route day to let you know that your clothes are ready for delivery. Simply reply "Y" to automatically confirm delivery for that evening.
    • Once confirmed, you’ll receive a text message at 5:30pm on the evening of your delivery with an estimated time of arrival for your Valet (between 8pm and 10pm).
    • Your Valet will arrive during your scheduled window and deliver your clean clothes right to your door. 

  • How much does Wash & Fold cost?

    Wash & Fold is now priced per bag for all customers, and no longer charged by the pound.  

    We offer two bag sizes with flat pricing.  You have the option of choosing either:

    • Flex bag: $45 - designed for more frequent and lighter loads (15 pounds). 
    • Full bag: $75 - for laundry that has piled up and larger loads (30+ pounds).

    All fees still apply.  You can waive the $14.95 Pickup & Delivery fee and the optional $9.95 Next-Day Rush Service fee on every order by signing up for Rinse Go. 

  • Can I get my Wash & Fold and Hang Dry delivered next day?

    Yes!  We offer Next-Day Rush Service for Wash & Fold and Hang Dry orders for $9.95 per order.

    Dry Cleaning cannot be rushed and will be returned on the standard turnaround schedule of 3-4 days from pickup. 

    All fees (including the Next-Day Rush Service fee) are waived for Rinse Go and Rinse Repeat subscribers.

  • What is Rinse Go?

    Rinse Go is a subscription that gives you the freedom to schedule any Rinse service as often as you need.  Every order includes:

    • $14.95 FREE Pickup & Delivery 
    • $9.95 FREE Next-Day Rush Service
    • No Minimum Order Fee

    Schedule pickups across Wash & Fold, Dry Cleaning, and Hang Dry as often as you'd like — no second-guessing, no extra fees. 

    At $14.95/month or $149.50/year, savings start on your first order. Sign up today to experience unlimited no-fee pickup & delivery!

  • What areas do you serve?

    Rinse is currently available in the San Francisco Bay Area, Los Angeles, Washington DC, Chicago, Boston, New York, New Jersey, Austin, Seattle, and Toronto - and we’re continuing to expand rapidly. Below are the ZIP/postal codes we currently service in each city: 

    San Francisco Bay Area: 94002, 94005, 94010, 94014, 94015, 94022, 94024, 94025, 94027, 94030, 94040, 94041, 94043, 94044 (partial), 94061, 94062 (partial), 94063, 94065, 94066, 94070, 94080, 94085, 94086, 94087, 94089, 94102, 94103, 94104, 94105, 94107, 94108, 94109, 94110, 94111, 94112, 94114, 94115, 94116, 94117, 94118, 94121, 94122, 94123, 94124, 94127, 94129, 94130, 94131, 94132, 94133, 94134, 94143, 94158, 94301, 94303, 94304 (partial), 94305, 94306, 94401, 94402, 94403, 94404, 94501, 94502, 94507, 94516, 94520 (partial), 94521, 94523, 94526, 94530, 94536, 94538, 94539 (partial), 94541, 94542, 94544, 94545, 94546, 94549, 94555 (partial), 94556, 94560 (partial), 94563, 94575, 94577, 94578, 94579, 94580, 94587 (partial), 94595, 94596, 94597, 94598, 94601, 94602, 94603, 94605, 94606, 94607, 94608, 94609, 94610, 94611, 94612, 94618, 94619 (partial), 94621, 94702, 94703, 94704, 94705, 94706, 94707, 94708, 94709, 94710, 94720, 94801, 94803, 94804, 94805, 94806, 94850, 94901, 94903, 94904, 94920, 94925, 94939, 94941, 94965, 95002, 95008, 95014, 95030 (partial), 95032, 95035 (partial), 95050, 95051, 95053, 95054, 95070, 95110, 95112, 95113, 95116, 95117, 95118, 95120, 95121, 95122, 95124, 95125, 95126, 95127 (partial), 95128, 95129, 95130, 95131, 95132 (partial), 95133, 95134, and 95136.

    Los Angeles: 90004, 90005, 90006, 90007, 90008, 90009, 90010, 90012, 90013, 90014, 90015, 90016, 90017, 90018, 90019, 90020, 90021, 90023, 90024, 90025, 90026, 90027, 90028, 90029, 90031, 90032, 90033, 90034, 90035, 90036, 90038, 90039, 90041, 90042, 90043, 90045, 90046, 90048, 90049 (partial), 90056, 90057, 90063, 90064, 90065, 90066, 90067, 90068, 90069, 90071, 90077, 90089, 90094, 90095, 90210, 90211, 90212, 90230, 90232, 90245, 90250, 90254, 90260, 90266, 90272, 90274, 90275, 90277, 90278, 90291, 90292, 90293, 90301, 90302, 90303, 90304, 90305, 90401, 90402, 90403, 90404, 90405, 90501, 90502, 90503, 90504, 90505, 90602, 90640, 90703, 90710, 90712, 90713, 90715, 90716, 90717, 90731, 90732, 90744, 90745, 90755, 90802, 90803, 90804, 90805, 90806, 90807, 90808, 90810, 90813, 90814, 90815, 90822, 91001, 91016, 91030, 91101, 91103, 91104, 91105, 91106, 91107, 91108, 91125, 91201, 91202, 91203, 91204, 91205, 91206, 91207, 91208, 91210, 91301, 91302, 91316, 91335, 91352, 91356, 91367, 91401, 91403, 91405, 91406, 91411, 91423, 91436, 91501, 91502, 91504, 91505, 91506, 91601, 91602, 91604, 91605, 91606, 91607, 91608, 91706, 91722, 91723, 91731, 91732, 91733, 91744, 91746, 91754, 91755, 91770, 91775, 91776, 91780, 91790, 91791, 91801, and 91803.

    Washington, DC: 20001, 20002, 20003, 20004, 20005, 20006, 20007, 20008, 20009, 20010, 20011, 20012, 20013, 20015, 20016, 20017, 20018, 20019, 20020, 20024, 20032, 20036, 20037, 20052, 20057, 20059, 20064, 20151, 20152, 20170, 20171, 20190, 20191, 20194, 20268, 20500, 20705, 20706, 20707, 20710, 20712, 20722, 20737, 20740, 20742, 20743, 20745, 20747, 20770, 20781, 20782, 20783, 20784, 20785, 20810, 20812, 20814, 20815, 20816, 20817, 20818, 20850, 20851, 20852, 20853, 20854, 20866, 20878, 20895, 20896, 20901, 20902, 20903, 20904, 20905, 20906, 20910, 20912, 22003, 22015, 22027, 22030, 22031, 22032, 22033, 22041, 22042, 22043, 22044, 22046, 22066, 22101, 22102, 22124, 22150, 22151, 22152, 22153, 22180, 22181, 22182 (partial), 22201, 22202, 22203, 22204, 22205, 22206, 22207, 22209, 22213, 22301, 22302, 22303, 22304, 22305, 22306, 22307, 22308, 22309, 22310, 22311, 22312, 22314, and 22315.

    Chicago: 60016, 60018, 60022, 60025, 60026, 60029, 60035, 60043, 60053, 60062, 60065, 60068, 60076, 60077, 60091, 60093, 60104, 60126, 60130, 60131, 60153, 60154, 60155, 60160, 60162, 60163, 60164, 60165, 60171, 60176, 60201, 60202, 60203, 60301, 60302, 60304, 60305, 60601, 60602, 60603, 60604, 60605, 60606, 60607, 60608, 60610, 60611, 60612 (partial), 60613, 60614, 60615, 60616, 60618, 60622, 60624, 60625, 60626, 60630, 60631, 60634, 60637, 60639, 60640, 60641, 60642, 60644, 60645, 60646, 60647, 60649, 60651, 60653, 60654, 60656, 60657, 60659, 60660, 60661, 60706, 60707, 60712, and 60714.  

    Boston: 01890, 02108, 02109, 02110, 02111, 02113, 02114, 02115, 02116, 02118, 02119, 02120, 02121, 02122, 02124, 02125, 02127, 02128, 02129, 02130, 02131, 02132, 02134, 02135, 02138, 02139, 02140, 02141, 02142, 02143, 02144, 02145, 02148, 02149, 02150, 02151, 02152, 02155, 02163, 02176, 02180, 02199, 02210, 02215, 02222, 02420, 02421, 02445, 02446, 02451, 02452, 02453, 02454, 02457, 02458, 02459, 02460, 02461, 02462, 02464, 02465, 02466, 02467, 02468, 02472, 02474, 02476, 02478, 02481, 02482, 02492, 02493, and 02494.

    New York: 10001, 10002, 10003, 10004, 10005, 10006, 10007, 10009, 10010, 10011, 10012, 10013, 10014, 10016, 10017, 10018, 10019, 10020, 10021, 10022, 10023, 10024, 10025, 10026, 10027, 10028, 10029, 10030, 10031, 10032, 10033, 10035, 10036, 10037, 10038, 10039, 10040, 10041, 10044, 10055, 10065, 10069, 10075, 10103, 10104, 10105, 10106, 10112, 10118, 10119, 10122, 10128, 10152, 10153, 10154, 10162, 10165, 10166, 10169, 10170, 10171, 10177, 10270, 10280, 10281, 10282, 11101, 11102, 11103, 11104, 11105, 11106, 11109, 11201, 11203, 11204, 11205, 11206, 11207, 11208, 11209, 11210, 11211, 11212, 11213, 11214, 11215, 11216, 11217, 11218, 11219, 11220, 11221, 11222, 11223, 11224, 11225, 11226, 11228, 11229, 11230, 11231, 11232, 11233, 11234, 11235, 11236, 11237, 11238, 11239, 11243, 11249, 11254, 11350, 11354, 11355, 11356, 11357, 11358, 11360, 11361, 11364, 11365, 11366, 11367, 11368, 11369, 11370, 11372, 11373, 11374, 11375, 11377, 11378, 11379, 11385, 11411, 11412, 11413, 11414, 11415, 11416, 11417, 11418, 11419, 11420, 11421, 11423, 11427, 11428, 11429, 11432, 11433, 11434, 11435, and 11436.

    New Jersey: 07002, 07003, 07009, 07010, 07011, 07012, 07013, 07014, 07017, 07018, 07020, 07021, 07022, 07024, 07026, 07028, 07029, 07030, 07031, 07032, 07033, 07040, 07042, 07043, 07044, 07047, 07050, 07052, 07055, 07057, 07070, 07071, 07072, 07073, 07074, 07075, 07079, 07081, 07083, 07086, 07087, 07088, 07093, 07094, 07102, 07103, 07104, 07105, 07106, 07107, 07108, 07109, 07110, 07111, 07112, 07114, 07201, 07205, 07208, 07302, 07304, 07305, 07306, 07307, 07310, 07407, 07410, 07424, 07432, 07450, 07452, 07501, 07502, 07503, 07504, 07505, 07506, 07512, 07513, 07514, 07522, 07524, 07601, 07603, 07604, 07605, 07606, 07607, 07608, 07631, 07632, 07643, 07644, 07650, 07652, 07657, 07660, 07662, 07663, and 07666.

    Austin: 78610, 78613, 78617, 78640, 78652, 78660, 78664, 78665, 78681, 78701, 78702, 78703, 78704, 78705, 78712, 78717, 78719, 78721, 78722, 78723, 78724, 78725, 78726, 78727, 78728, 78729, 78730, 78731, 78732, 78733, 78734, 78735, 78736, 78737, 78738, 78739, 78741,78742, 78744, 78745, 78746, 78747, 78748, 78749, 78750, 78751, 78752, 78753, 78754, 78756, 78757, 78758, and 78759.

    Seattle: 98004, 98005, 98006, 98007, 98008, 98033, 98034, 98039, 98040, 98052, 98057, 98101, 98102, 98103, 98104, 98105, 98106, 98107, 98108, 98109, 98112, 98115, 98116, 98117, 98118, 98119, 98121, 98122, 98125, 98126, 98133, 98134, 98136, 98144, 98154, 98164, 98174, 98177, 98178, 98195, and 98199.

    Toronto: Full coverage across M3, M4, M6, and M8, with extensive coverage throughout M5 (Downtown Toronto). Specific FSAs include: M2J, M2K, M2L, M2N, M2P, M2R, M3A, M3B, M3C, M3H, M3J, M3K, M3L, M3M, M3N, M4A, M4B, M4C, M4E, M4G, M4H, M4J, M4K, M4L, M4M, M4N, M4P, M4R, M4S, M4T, M4V, M4W, M4X, M4Y, M5A, M5B, M5C, M5E, M5G, M5H, M5J, M5K, M5L, M5M, M5N, M5P, M5R, M5S, M5T, M5V, M5X, M6A, M6B, M6C, M6E, M6G, M6H, M6J, M6K, M6L, M6M, M6N, M6P, M6R, M6S, M7A, M8V, M8W, M8X, M8Y, M8Z, M9A, M9B, M9C, M9M, M9N, M9P, M9R, M9V, and M9W. 

  • Can I receive a delivery if I’m not home?

    Yes!  If you are not available to meet your Valet, simply enable Rinse Drop on your account to allow your Valet to do a contact-free delivery. Please note that we do require a Release of Liability in order to enable the Rinse Drop settings on your account. 

    If you opt to utilize Rinse Drop, please ensure you have a safe spot for deliveries. Typically, this means buzzing your Valet into your apartment building remotely or providing a door code, but every situation is different. If you don’t feel comfortable with your deliveries being left there, please don’t select it as your Rinse Drop location!
    

    For more information on Rinse Drop, please review our Rinse Drop FAQ.

  • What is the best way for me to tell my friends about Rinse?

    The best way to tell your friends is to visit our Share page, where you will be able to send your friends your custom referral link. When they sign up via your custom referral link, they will receive Rinse credits towards their first order.  Once they complete their first order, Rinse credits will also automatically added to your account. 

  • How does Rinse ensure quality?

    We take great pride in providing high-quality cleaning for every garment you give us. We have developed several steps in our process to ensure that your clothes always receive the best care:

    • We rely on our experience: It takes experience to recognize a great cleaner. Our co-founder James grew up working at his parents’ dry cleaning business and has over 20 years of experience working with cleaners.

    • We work with the best: We have a thorough vetting process and always make sure that our Cleaning Partners are well-managed, environmentally conscious, and follow industry best practices. 

    • We provide constant feedback: We work closely with all of our Cleaning Partners and provide them with thorough, detailed, and actionable feedback to ensure that they deliver a consistently great product. 

    • We have quality built into our internal process:  We have several additional processes outside of the cleaning process in place to ensure that your garments are inspected while they are in our care. No item can pass our “quality control” check and be returned to you without a member of our internal team reviewing it. 

    • We’ll do what it takes to get everything right: We are confident that your items will receive the best quality cleaning possible. If you find a stain that has slipped through the cracks or your garment doesn’t meet your quality standards, please email [email protected] and we’ll provide a complimentary re-cleaning.

• My First Rinse

  • How do I schedule my first Rinse?

    You can schedule your first Rinse pickup on our website (www.rinse.com), or on our mobile app (available on iOS or Android). You can also text “Y” to "RINSE" (746-73) before 7pm for a pickup that same evening.

    If you have any difficulties, feel free to email us at [email protected] - our team is always happy to help! 

  • Are there items that Rinse doesn’t clean?

    At this time, there are a handful of items that Rinse cannot accept for cleaning due to the nature of the item or the risk they may pose to our team. We cannot accept the following items for cleaning:
    
    Certain non-clothing items
    - Pillows
    - Curtains*
    - Commercial linens
    - Sofa covers
    - Area rugs
    - Sleeping bags
    - Stuffed animals
    - Leather items
    - Suede items

    These specific non-clothing items often require a specialized cleaning process that we are not equipped to provide as clothing care experts.

    *For more information on curtain cleaning, please see our FAQ Do you clean curtains?

    Contaminated items
    We cannot accept items that have been contaminated with:
    - Bodily fluids from a human or pet
    - Excessive pet hair
    - Moisture if the item is still wet or damp
    - Mildew / Mold
    - Bedbugs
    - Poison ivy or poison oak oils
    - Hazardous chemical residue

    We cannot accept these items because they may pose a risk to the safety of our employees and/or they may pose a risk to the items of other customers cleaned in the same facility.

    Specialty care clothing items
    - Wedding dresses
    - Vintage clothes (in some cases)
    - Costumes
    - Hats/Headwear
    - Shoes
    - Fur & Animal products (feathers, fur coats)
    - Purses/handbags

    These clothing items require specialty care that falls outside of our area of expertise. We are more than happy to offer suggestions for services that do specialize in these items and answer case-specific questions if you are unsure about a certain piece - just email our team at [email protected].

  • How does Rinse ensure quality?

    We take great pride in providing high-quality cleaning for every garment you give us. We have developed several steps in our process to ensure that your clothes always receive the best care:

    • We rely on our experience: It takes experience to recognize a great cleaner. Our co-founder James grew up working at his parents’ dry cleaning business and has over 20 years of experience working with cleaners.

    • We work with the best: We have a thorough vetting process and always make sure that our Cleaning Partners are well-managed, environmentally conscious, and follow industry best practices. 

    • We provide constant feedback: We work closely with all of our Cleaning Partners and provide them with thorough, detailed, and actionable feedback to ensure that they deliver a consistently great product. 

    • We have quality built into our internal process:  We have several additional processes outside of the cleaning process in place to ensure that your garments are inspected while they are in our care. No item can pass our “quality control” check and be returned to you without a member of our internal team reviewing it. 

    • We’ll do what it takes to get everything right: We are confident that your items will receive the best quality cleaning possible. If you find a stain that has slipped through the cracks or your garment doesn’t meet your quality standards, please email [email protected] and we’ll provide a complimentary re-cleaning.

  • What can I expect to happen on my first Rinse?

    On the evening of your scheduled pickup, your Valet will arrive between 8pm and 10pm with your requested, personalized Rinse bags.  Your items will be expertly cleaned and delivered back to you on your confirmed delivery date. 

    You can read more about your first Rinse below, or watch our instructional video here. 

    1) Pickup 

    • Once your order is scheduled, you’ll receive a text message at 5:30pm on the evening of your pickup with an estimated time of arrival for your Valet. 
    • Your Valet will arrive between 8pm - 10pm.  You can also request a narrower 1-hour Priority Window, including a 7pm-8pm pickup, when scheduling your order. 
    • Your Valet will bring your requested, personalized Rinse bags, with each service type corresponding to a color:   
      • Black = Wash & Fold  
      • White = Dry Clean / Launder & Press 
      • Teal = Hang Dry
    • Prior to your Valet's arrival, please sort your items by service type and have them ready to go. Your Valet can either wait for you to place your items into the correct bags or, if you can place your items into disposable, sealed bags labeled for the correct service type ahead of your pickup, your Valet can place the bags directly into your personalized Rinse bags.
    • If you have any special instructions regarding items (e.g. stains), please inform your Valet. You can also set your personal cleaning preferences in your Rinse account.  
    • If you're unable to be home for your first pickup, please text our Care team at "RINSE" (746-73) if you have any additional questions. 
      

    2) Cleaning

    • After pickup, your items will be processed, inspected, and cleaned according to their care labels. 
    • You will receive a detailed email including a list of the items being cleaned. 

    3) Delivery

    • We will send you a text the morning of your scheduled delivery date to confirm we are coming that evening. If your delivery has not been confirmed yet, we will send you a text on your next route day to let you know that your clothes are ready for delivery. Simply reply "Y" to automatically confirm delivery for that evening.
    • Once confirmed, you’ll receive a text message at 5:30pm on the evening of your delivery with an estimated time of arrival for your Valet (between 8pm and 10pm).
    • Your Valet will arrive during your scheduled window and deliver your clean clothes right to your door. 

  • Will you remind me that you are coming by?

    Yes!  You can expect the first reminder text message on the morning of your scheduled pickup. We will also send a text at 5:30pm that evening with your Valet’s estimated time of arrival. Simply reply to our texts if you have any questions and our Care team will respond! 

  • Will you bring me my own personal Rinse laundry bags?

    Your Valet will bring your requested, personalized Rinse bags, with each service type corresponding to a color: 

    • Black = Wash & Fold 
    • White = Dry Cleaning
    • Teal = Hang Dry

    If you ever need additional or replacement Rinse bags, let our Care team know by texting "RINSE" (746-73) or via email at [email protected].

  • Should I separate my dry cleaning and laundry?

    Yes!  We ask that you separate your items by service type prior to your Valet’s arrival. There is an easy rule of thumb for how to best separate your laundry:

    • BLACK - Wash & Fold bag: Any laundry you want machine washed, machine dried, and returned neatly folded.
    • WHITE - Dry Cleaning bag: Anything you would like returned, pressed, and returned on hangers. 
    • TEAL - Hang Dry bag: Anything you would like machine washed, hung to dry (a.k.a. “air dry” or “line dry”), and returned neatly folded. 

     

  • What time will you come by?

    Our standard service hours are between 8pm and 10pm. You will receive a text at 5:30pm on the evening of your scheduled pickup with your Valet’s estimated time of arrival.

    You can also request a narrower 1-hour Priority Window when placing your order, including an earlier 7pm-8pm window. 

  • Can I select a time preference?

    Absolutely!  If you would like us to arrive in a specific window, you can select a narrower 1-hour Priority Window for a small fee on your order status page, and we will do our best to accommodate.

  • How do I give you special instructions?

    The easiest way to set permanent special instructions on your account is to email our team at [email protected]. For any one-time special instructions please provide them to your Valet or email them on the day of the pickup to [email protected], and we'll make sure they get added to your order.

  • How do I point out stains?

    If you have stained items, we recommend sending them for Dry Cleaning. You can highlight stains ahead of all of your Dry Cleaning pickups in the Rinse mobile app.  After placing an order in the mobile app, you will see an option to "Identify a stain".  You will be asked to take a photo of the stain and provide additional information to help our Cleaning Partners. 

    Note that our team inspects your order before cleaning to identify and treat stains, so you are not required to point them out to us.

  • What happens after you pick up my order?

    After we pick up your order, our team inventories the items in your bags and prepares them for cleaning. You can expect a confirmation email detailing the items we picked up within 24 hours. 

  • How will I know the total cost?

    Your total cost depends on the services you select and the volume of items in your order.

    For Wash & Fold, we offer two bag sizes with flat, per-bag pricing.  You have the option of choosing either:

    • Flex bag: $45 - designed for more frequent and lighter loads (15 pounds).
    • Full bag: $75 - for laundry that has piled up and larger loads (30+ pounds).

    For Dry Cleaning and Hang Dry, items are priced individually.

    All services include a Pickup & Delivery fee and an optional Next-Day Rush Service fee.  All of these fees are waived for Rinse Go and Rinse Repeat subscribers.

    You will not be charged until delivery is complete, and you can expect to receive an itemized receipt via email immediately following delivery. You can view our Services and Pricing page for the most up-to-date pricing list for all of our services.

    Note that prior to delivery, you may see a temporary pre-authorization charge on your card on file.  This is not your final bill – you will receive the finalized itemized receipt after your order has been delivered. 

    
    

     

  • How do I pay?

    We accept payment via credit or debit card. You will be asked to enter or edit your card information on your profile or in the Rinse mobile app prior to delivery. 

     

  • What areas do you serve?

    Rinse is currently available in the San Francisco Bay Area, Los Angeles, Washington DC, Chicago, Boston, New York, New Jersey, Austin, Seattle, and Toronto - and we’re continuing to expand rapidly. Below are the ZIP/postal codes we currently service in each city: 

    San Francisco Bay Area: 94002, 94005, 94010, 94014, 94015, 94022, 94024, 94025, 94027, 94030, 94040, 94041, 94043, 94044 (partial), 94061, 94062 (partial), 94063, 94065, 94066, 94070, 94080, 94085, 94086, 94087, 94089, 94102, 94103, 94104, 94105, 94107, 94108, 94109, 94110, 94111, 94112, 94114, 94115, 94116, 94117, 94118, 94121, 94122, 94123, 94124, 94127, 94129, 94130, 94131, 94132, 94133, 94134, 94143, 94158, 94301, 94303, 94304 (partial), 94305, 94306, 94401, 94402, 94403, 94404, 94501, 94502, 94507, 94516, 94520 (partial), 94521, 94523, 94526, 94530, 94536, 94538, 94539 (partial), 94541, 94542, 94544, 94545, 94546, 94549, 94555 (partial), 94556, 94560 (partial), 94563, 94575, 94577, 94578, 94579, 94580, 94587 (partial), 94595, 94596, 94597, 94598, 94601, 94602, 94603, 94605, 94606, 94607, 94608, 94609, 94610, 94611, 94612, 94618, 94619 (partial), 94621, 94702, 94703, 94704, 94705, 94706, 94707, 94708, 94709, 94710, 94720, 94801, 94803, 94804, 94805, 94806, 94850, 94901, 94903, 94904, 94920, 94925, 94939, 94941, 94965, 95002, 95008, 95014, 95030 (partial), 95032, 95035 (partial), 95050, 95051, 95053, 95054, 95070, 95110, 95112, 95113, 95116, 95117, 95118, 95120, 95121, 95122, 95124, 95125, 95126, 95127 (partial), 95128, 95129, 95130, 95131, 95132 (partial), 95133, 95134, and 95136.

    Los Angeles: 90004, 90005, 90006, 90007, 90008, 90009, 90010, 90012, 90013, 90014, 90015, 90016, 90017, 90018, 90019, 90020, 90021, 90023, 90024, 90025, 90026, 90027, 90028, 90029, 90031, 90032, 90033, 90034, 90035, 90036, 90038, 90039, 90041, 90042, 90043, 90045, 90046, 90048, 90049 (partial), 90056, 90057, 90063, 90064, 90065, 90066, 90067, 90068, 90069, 90071, 90077, 90089, 90094, 90095, 90210, 90211, 90212, 90230, 90232, 90245, 90250, 90254, 90260, 90266, 90272, 90274, 90275, 90277, 90278, 90291, 90292, 90293, 90301, 90302, 90303, 90304, 90305, 90401, 90402, 90403, 90404, 90405, 90501, 90502, 90503, 90504, 90505, 90602, 90640, 90703, 90710, 90712, 90713, 90715, 90716, 90717, 90731, 90732, 90744, 90745, 90755, 90802, 90803, 90804, 90805, 90806, 90807, 90808, 90810, 90813, 90814, 90815, 90822, 91001, 91016, 91030, 91101, 91103, 91104, 91105, 91106, 91107, 91108, 91125, 91201, 91202, 91203, 91204, 91205, 91206, 91207, 91208, 91210, 91301, 91302, 91316, 91335, 91352, 91356, 91367, 91401, 91403, 91405, 91406, 91411, 91423, 91436, 91501, 91502, 91504, 91505, 91506, 91601, 91602, 91604, 91605, 91606, 91607, 91608, 91706, 91722, 91723, 91731, 91732, 91733, 91744, 91746, 91754, 91755, 91770, 91775, 91776, 91780, 91790, 91791, 91801, and 91803.

    Washington, DC: 20001, 20002, 20003, 20004, 20005, 20006, 20007, 20008, 20009, 20010, 20011, 20012, 20013, 20015, 20016, 20017, 20018, 20019, 20020, 20024, 20032, 20036, 20037, 20052, 20057, 20059, 20064, 20151, 20152, 20170, 20171, 20190, 20191, 20194, 20268, 20500, 20705, 20706, 20707, 20710, 20712, 20722, 20737, 20740, 20742, 20743, 20745, 20747, 20770, 20781, 20782, 20783, 20784, 20785, 20810, 20812, 20814, 20815, 20816, 20817, 20818, 20850, 20851, 20852, 20853, 20854, 20866, 20878, 20895, 20896, 20901, 20902, 20903, 20904, 20905, 20906, 20910, 20912, 22003, 22015, 22027, 22030, 22031, 22032, 22033, 22041, 22042, 22043, 22044, 22046, 22066, 22101, 22102, 22124, 22150, 22151, 22152, 22153, 22180, 22181, 22182 (partial), 22201, 22202, 22203, 22204, 22205, 22206, 22207, 22209, 22213, 22301, 22302, 22303, 22304, 22305, 22306, 22307, 22308, 22309, 22310, 22311, 22312, 22314, and 22315.

    Chicago: 60016, 60018, 60022, 60025, 60026, 60029, 60035, 60043, 60053, 60062, 60065, 60068, 60076, 60077, 60091, 60093, 60104, 60126, 60130, 60131, 60153, 60154, 60155, 60160, 60162, 60163, 60164, 60165, 60171, 60176, 60201, 60202, 60203, 60301, 60302, 60304, 60305, 60601, 60602, 60603, 60604, 60605, 60606, 60607, 60608, 60610, 60611, 60612 (partial), 60613, 60614, 60615, 60616, 60618, 60622, 60624, 60625, 60626, 60630, 60631, 60634, 60637, 60639, 60640, 60641, 60642, 60644, 60645, 60646, 60647, 60649, 60651, 60653, 60654, 60656, 60657, 60659, 60660, 60661, 60706, 60707, 60712, and 60714.  

    Boston: 01890, 02108, 02109, 02110, 02111, 02113, 02114, 02115, 02116, 02118, 02119, 02120, 02121, 02122, 02124, 02125, 02127, 02128, 02129, 02130, 02131, 02132, 02134, 02135, 02138, 02139, 02140, 02141, 02142, 02143, 02144, 02145, 02148, 02149, 02150, 02151, 02152, 02155, 02163, 02176, 02180, 02199, 02210, 02215, 02222, 02420, 02421, 02445, 02446, 02451, 02452, 02453, 02454, 02457, 02458, 02459, 02460, 02461, 02462, 02464, 02465, 02466, 02467, 02468, 02472, 02474, 02476, 02478, 02481, 02482, 02492, 02493, and 02494.

    New York: 10001, 10002, 10003, 10004, 10005, 10006, 10007, 10009, 10010, 10011, 10012, 10013, 10014, 10016, 10017, 10018, 10019, 10020, 10021, 10022, 10023, 10024, 10025, 10026, 10027, 10028, 10029, 10030, 10031, 10032, 10033, 10035, 10036, 10037, 10038, 10039, 10040, 10041, 10044, 10055, 10065, 10069, 10075, 10103, 10104, 10105, 10106, 10112, 10118, 10119, 10122, 10128, 10152, 10153, 10154, 10162, 10165, 10166, 10169, 10170, 10171, 10177, 10270, 10280, 10281, 10282, 11101, 11102, 11103, 11104, 11105, 11106, 11109, 11201, 11203, 11204, 11205, 11206, 11207, 11208, 11209, 11210, 11211, 11212, 11213, 11214, 11215, 11216, 11217, 11218, 11219, 11220, 11221, 11222, 11223, 11224, 11225, 11226, 11228, 11229, 11230, 11231, 11232, 11233, 11234, 11235, 11236, 11237, 11238, 11239, 11243, 11249, 11254, 11350, 11354, 11355, 11356, 11357, 11358, 11360, 11361, 11364, 11365, 11366, 11367, 11368, 11369, 11370, 11372, 11373, 11374, 11375, 11377, 11378, 11379, 11385, 11411, 11412, 11413, 11414, 11415, 11416, 11417, 11418, 11419, 11420, 11421, 11423, 11427, 11428, 11429, 11432, 11433, 11434, 11435, and 11436.

    New Jersey: 07002, 07003, 07009, 07010, 07011, 07012, 07013, 07014, 07017, 07018, 07020, 07021, 07022, 07024, 07026, 07028, 07029, 07030, 07031, 07032, 07033, 07040, 07042, 07043, 07044, 07047, 07050, 07052, 07055, 07057, 07070, 07071, 07072, 07073, 07074, 07075, 07079, 07081, 07083, 07086, 07087, 07088, 07093, 07094, 07102, 07103, 07104, 07105, 07106, 07107, 07108, 07109, 07110, 07111, 07112, 07114, 07201, 07205, 07208, 07302, 07304, 07305, 07306, 07307, 07310, 07407, 07410, 07424, 07432, 07450, 07452, 07501, 07502, 07503, 07504, 07505, 07506, 07512, 07513, 07514, 07522, 07524, 07601, 07603, 07604, 07605, 07606, 07607, 07608, 07631, 07632, 07643, 07644, 07650, 07652, 07657, 07660, 07662, 07663, and 07666.

    Austin: 78610, 78613, 78617, 78640, 78652, 78660, 78664, 78665, 78681, 78701, 78702, 78703, 78704, 78705, 78712, 78717, 78719, 78721, 78722, 78723, 78724, 78725, 78726, 78727, 78728, 78729, 78730, 78731, 78732, 78733, 78734, 78735, 78736, 78737, 78738, 78739, 78741,78742, 78744, 78745, 78746, 78747, 78748, 78749, 78750, 78751, 78752, 78753, 78754, 78756, 78757, 78758, and 78759.

    Seattle: 98004, 98005, 98006, 98007, 98008, 98033, 98034, 98039, 98040, 98052, 98057, 98101, 98102, 98103, 98104, 98105, 98106, 98107, 98108, 98109, 98112, 98115, 98116, 98117, 98118, 98119, 98121, 98122, 98125, 98126, 98133, 98134, 98136, 98144, 98154, 98164, 98174, 98177, 98178, 98195, and 98199.

    Toronto: Full coverage across M3, M4, M6, and M8, with extensive coverage throughout M5 (Downtown Toronto). Specific FSAs include: M2J, M2K, M2L, M2N, M2P, M2R, M3A, M3B, M3C, M3H, M3J, M3K, M3L, M3M, M3N, M4A, M4B, M4C, M4E, M4G, M4H, M4J, M4K, M4L, M4M, M4N, M4P, M4R, M4S, M4T, M4V, M4W, M4X, M4Y, M5A, M5B, M5C, M5E, M5G, M5H, M5J, M5K, M5L, M5M, M5N, M5P, M5R, M5S, M5T, M5V, M5X, M6A, M6B, M6C, M6E, M6G, M6H, M6J, M6K, M6L, M6M, M6N, M6P, M6R, M6S, M7A, M8V, M8W, M8X, M8Y, M8Z, M9A, M9B, M9C, M9M, M9N, M9P, M9R, M9V, and M9W. 

• Rinse Go

  • What is Rinse Go?

    Rinse Go is a subscription that gives you the freedom to schedule any Rinse service as often as you need.  Every order includes:

    • $14.95 FREE Pickup & Delivery 
    • $9.95 FREE Next-Day Rush Service
    • No Minimum Order Fee

    Schedule pickups across Wash & Fold, Dry Cleaning, and Hang Dry as often as you'd like — no second-guessing, no extra fees. 

    At $14.95/month or $149.50/year, savings start on your first order. Sign up today to experience unlimited no-fee pickup & delivery!

  • Does my Rinse Go subscription apply for all Rinse services?

    Yes!  Your Rinse Go subscription applies to all Rinse services — Wash & Fold, Dry Cleaning, and Hang Dry — and includes the following benefits on every order:

    • $14.95 FREE Pickup & Delivery
    • $9.95 FREE Next-Day Rush Service*
    • No Minimum Order Fee

    At $14.95/month or $149.50/year, savings start with your first order. 

    *Next-Day Rush Service is only available for Wash & Fold and Hang Dry orders. 

  • As a Rinse Go subscriber, will my orders be automatically set for Next-Day Rush Service?

    Yes! As a Rinse Go subscriber, your Wash & Fold and Hang Dry orders will automatically be set for free Next-Day Rush Service.

    If you'd prefer a different delivery day for an order, you can change it when scheduling your pickup or contact our Care team.

    Next-Day Rush Service is not available for Dry Cleaning. 

  • Can I upgrade my monthly Rinse Go plan to an annual Rinse Go plan?

    Yes!  Contact our Care team at [email protected] if you'd like to upgrade from a monthly plan to an annual plan. 

  • Do I need a Rinse Go subscription to use Rinse?

    No. Rinse is available to everyone, seven days a week, with or without a subscription.

    That said, if you use Rinse at least once a month, a Rinse Go subscription will more than pay for itself in fee savings. 

    At $14.95/month or $149.50/year, savings start on your first order. 

  • Do I need a Rinse Go subscription if I already have a Rinse Repeat subscription?

    Rinse Repeat and Rinse Go are different subscription plans, so you'd only need one.

    Rinse Repeat is a Full bag subscription where you commit to a set number of bags each month. Rinse Go is more flexible — you can use Flex or Full bags as needed, with no monthly bag commitment.

    If Rinse Go sounds like a better fit, you can switch directly in your account. Our Care team is also happy to help you decide.

    
    

  • Can I cancel my Rinse Go subscription?

    Yes — you can manage your Rinse Go plan, including canceling and resubscribing, anytime from your account settings.

    Your subscription will stay active through the end of your current billing period.

    Please note that Rinse Go subscriptions are non-refundable for both Monthly and Annual plans.

• Wash & Fold

  • How much does Wash & Fold cost?

    Wash & Fold is now priced per bag for all customers, and no longer charged by the pound.  

    We offer two bag sizes with flat pricing.  You have the option of choosing either:

    • Flex bag: $45 - designed for more frequent and lighter loads (15 pounds). 
    • Full bag: $75 - for laundry that has piled up and larger loads (30+ pounds).

    All fees still apply.  You can waive the $14.95 Pickup & Delivery fee and the optional $9.95 Next-Day Rush Service fee on every order by signing up for Rinse Go. 

  • What is the difference between the Flex bag and the Full bag?

    The Flex and Full bags are different sizes and designed to meet your laundry needs:

    • Flex bag: $45

    • Designed for more frequent and lighter loads 

    • 1 laundry basket

    • 20” x 10” x 10” 

    • Full bag: $75

    • For laundry that has piled up and larger loads

    • 2+ laundry baskets

    • 26” x 15” x 10”

  • How do I request a Flex bag?

    When scheduling a pickup, you will have the option to select either a Full or Flex bag. 

    If you select Flex, your Valet will bring your Flex bag for your next pickup.  

    If you would like to receive multiple Flex bags, simply reach out to our Care team and they will ensure your Valet brings multiple Flex bags to your next pickup. 

  • What if I need more than one bag? Can I schedule two Flex bags or a Full and Flex pickup?

    You can send in any combination of Full and Flex bags in your pickup.  You will be charged the correct price for each bag. 

  • What is the cleaning process for my Wash & Fold order?

    We follow best practices for cleaning all Wash & Fold orders we receive. This includes washing in cold water and using medium heat for drying.

    We provide the option to choose scented or hypoallergenic detergent, as well as adding fabric softener and OxiClean to your order.  You can select all of your cleaning preferences from your account.

  • What does Rinse do when it finds Dry Cleaning items in Wash & Fold bags?

    If we find items that are suppose to be for Dry Cleaning in your Wash & Fold order, we will hold them back from cleaning and reach out to you to confirm how you would like to best proceed. Given the volume of orders we clean, we cannot promise that we will identify 100% of Dry Clean-only garments, so we ask that you thoroughly check for any Dry Clean-only items in your Wash & Fold bag before your pickup.

    If we just find a few items within a larger Wash & Fold order, we'll wait for your approval before re-routing them for Dry Cleaning (given the increased cost). If we don't hear from you, we'll return them to you uncleaned with your Wash & Fold order.

    On the other hand, if we find a Wash & Fold order that's entirely best suited for Dry Cleaning service, we'll proceed with the recommended service.  We'll also make sure to alert you when this happens, and give you an update on when the order will be ready (since it may be delayed).

    If you'd like to set a permanent preference to always Dry Clean items that we recommend and are found in your Wash & Fold order, please email us at [email protected].

  • What type of detergent can I choose from?

    While we cannot guarantee a specific brand, you can select the general type of detergent you would like. These include:

    • Scented: This is our default detergent offering, which provides the traditional scented laundry smell.
    • Hypoallergenic: We have several customers who choose hypoallergenic detergent, specifically families with young children, or individuals with sensitive skin.

    You can update your preference from your customer profile pagecustomer profile page (along with other cleaning preferences), or email us at [email protected]. Please note that we do not accept detergent from customers.

  • Is there a minimum order size for Wash & Fold?

    With per-bag pricing, there is no minimum order size for Wash & Fold.  You have the option of choosing either:

    • Flex bag: $45 
    • Full bag: $75

    All fees still apply.  You can waive the $14.95 Pickup & Delivery fee and the optional $9.95 Next-Day Rush Service fee on every order by signing up for Rinse Go. 

    
    

  • Are there any additional costs for large items in Wash & Fold?

    There are no additional costs for large or special items in your Wash & Fold bag, like comforters or duvet covers.  If it fits in your bag when zipped up, then you're all set! 

  • Is the Flex bag big enough for my comforter?

    Yes! The Flex bag is big enough to hold most king-sized comforters.  

    There are no additional costs for large or special items in your Wash & Fold bag, like comforters or duvet covers.  If it fits in your bag when zipped up, then you're all set! 

  • What happened to Rinse Repeat?

    Rinse Repeat subscriptions are still active for all existing subscribers.  If you are subscribed to Rinse Repeat, there are no changes to your Rinse Repeat plan. 

• Dry Cleaning

  • What is Dry Cleaning?

    Dry cleaning is a safe way to clean clothes without using water. The cleaning process uses non-aqueous chemicals to safely clean garments of dirt and odors without risking any damage to delicate materials.

    To learn more about the Dry Cleaning process and why you should dry clean your garments here is a link to our blog.

  • How much does Dry Cleaning cost?

    Dry Cleaning is competitively priced per item.  You can find the pricing list on our Services & Pricing page - if you don't see an item there that you'd like cleaned, simply reach out to our Care team. 

    Every Dry Cleaning order also comes with a Pickup & Delivery fee and an order minimum of $30.  You can waive all fees for every order by signing up for Rinse Go!  The Minimum Order fee is also waived when you include two or more services with your pickup. 

    
    

  • Which of my items will be barcoded?

    As part of our rigorous inventory management processes, any item that is sent in a Dry Cleaning bag will be barcoded.  The barcode will be attached in a discrete area, and will not cause any damage to the fabric of the garment. 

  • Why is there a barcode sticker on my clothing/garment?

    The use of barcodes is an industry standard that allows Rinse to make sure that your items are tracked individually to ensure accuracy and reliability throughout the entire Rinse process.

    From pick-up to drop-off, barcodes provide us with detailed information about where your garments are in the cleaning process, how they are categorized and invoiced for billing, and ensure that everything is delivered to you on time and ready to go.

  • Can you remove the barcode from my clothing for me?

    Yes, we can remove the barcodes from your clothing for you. We can send a Valet out to pick up your items in a pink Special Order bag so that our cleaning partners can remove the barcodes from your items. Please reach out to [email protected] if you need us to remove barcodes from your clothing. 

  • How do I opt out of having my items barcoded?

    If you would like to opt out of having your items barcoded, please email our Customer Care team at [email protected]. 

  • How long does the barcode sticker stay on?

    The sticker will last approximately 3 years with regular use and cleaning services.

  • Does Rinse re-clean clothes if the stain doesn’t come out?

    We will re-clean items if we receive them back from our Cleaning Partner and believe there is room for improvement or they fall short of our standards. We have built several steps in the cleaning process to ensure your garments always receive the best care.

    If we believe further attempts to remove a stain may cause damage to the item, we will return your garment with a tag attached to the hanger indicating so.

    What happens if I receive an item back where a stain remains and a tag was not attached to the hanger?

    • Let us know either by emailing us at [email protected], texting us at "RINSE" (746-73), or via our Valet. Given the sheer volume of garments we clean, there is a chance one will slip through the cracks every once in awhile.
    • We will re-clean your item for free. If we believe it is at risk of damage, we will let you know.

  • What types of clothes should be dry cleaned?

    The Dry Cleaning process is safer for clothes, especially delicate fabrics, as it leads to less wear and increases longevity of your clothes since they are not exposed to machine dryers and water.

    Any items made of natural fibers (e.g. silk, wool, etc.) are best cared for through Dry Cleaning. These natural fibers can react adversely when exposed to water. The natural fibers become rigid, causing the fabric to shrink, distort, and lose their color. Dry Cleaning keeps delicate items soft in texture and vibrant in color.

    Dry Cleaning is also the best service for stain treatment.  All of our Cleaning Partners do “pre-spotting,” a process in which an experienced "spotter" will treat stains before cleaning based on the source of the stain and fabric type.

  • What is Rinse’s policy on items with risk of damage during cleaning?

    If we believe the item will put other items at risk during cleaning (i.e. color bleeding) we will return the item to you uncleaned. Otherwise, we will work with you to determine the best course of action to get your garment cleaned.

    If we can Dry Clean the item without putting other items at risk we will get your permission to proceed before moving forward. Common examples include items with pre-existing damage or with sequins or ornamentation.

    If we believe we can only clean the item using a specialty cleaner we will reach out to you for permission to proceed and approval of the additional cost and turnaround time.

     

  • What is Rinse’s policy on items with sequins or ornamentation?

    We ask that you grant us approval and release Rinse of any liability if damage should occur during the cleaning process as there are some inherent risks to the attached sequins and ornaments due to the mechanical action of the cleaning process.

    We take full precaution to protect all sequined or ornamented garments, including turning them inside out and putting them in protective mesh bags so they don’t tangle with other garments.

    If you would like to provide a permanent preference to clean all items with sequins or ornaments, regardless of risk, please let us know at [email protected] and we will make a note on your account.

  • What does Rinse do when it finds items with potential for color bleeding?

    If a garment shows susceptibility to color bleeding, we will not clean it and return it to you uncleaned. Even with your release of liability, we cannot clean these items as they pose a risk to other garments that would be cleaned at the same time. We thoroughly test all items for unstable dyes, which can be a result of the manufacturing process. If you do have a garment with the potential for color bleeding, we recommend that you spot treat it at home by hand washing any parts that requires cleaning. If you would like to talk to our of our garment care experts about a particular garment, feel free to email us at [email protected].

  • What’s the difference between “Dry Cleaning” and “Launder & Press”?

    Dry Cleaning involves the use of non-water based solvents to clean clothing and other textiles. Launder & Press differs in that the process involves the use of water and detergent in a commercial-grade washing machine.

    Dry Cleaning is optimal for stain removal and fabric preservation. Items emerge from the cleaning process thoroughly dried, then undergo machine or hand pressing.

    Launder & Press is optimal for odor removal, and is a requisite for starch application. Items emerge slightly damp to the touch, then are individually pressed to finish.

    To learn more about our typical cleaning process for dry cleaning orders here is a link to our blog.

  • What happens when I send my items out for Dry Cleaning?

    We first inventory your Dry Cleaning order, including taking a photo of each item prior to cleaning. You can expect to review an itemized inventory of what we picked up within 24 hours via email. We work with select cleaning partners to clean your order, making sure to adhere to any special requests you may have.

    The Dry Cleaning / Launder & Press process includes stain treatment, general cleaning, and professional pressing. The entire order is inspected at each step of the process to ensure it meets our quality standards before being returned to you by one of our Valets.

  • Can you safely clean items with sequins or ornaments?

    Yes, but there are some inherent risks to the attached sequins and ornaments due to the mechanical action of the cleaning process. We take full precaution to protect all sequined or ornamented garments, including turning them inside out and putting them in protective mesh bags so they don’t tangle with other garments. However, we ask that you give us your approval before proceeding, which can cause the cleaning process to be delayed by a few days. If you would like to provide a permanent preference to clean all items with sequins or ornaments, regardless of risk, please let us know at [email protected] and we will make a note on your account.

  • Does Rinse provide Green Dry Cleaning?

    Yes!  All of our Cleaning Partners utilize a cleaning process that is environmentally friendly. This typically refers to a process that does not involve the use of any solvents that are known carcinogens.

    Historically, the most widely used solvent in dry cleaning has been perchloroethylene (“perc”), but this solvent is now being phased out of the industry. We do not partner with any cleaners that use perc.

  • What is environmentally-friendly Dry Cleaning, and does Rinse use it?

    Environmentally friendly dry cleaning typically refers to a process that does not involve the use of any solvents that are known carcinogens.

    Historically, the most widely used solvent in dry cleaning has been perchloroethylene (“perc”), but this solvent is now being phased out of the industry.

    All of Rinse’s dry cleaning partners use environmentally friendly cleaning processes, and none of our cleaning partners use perc.

  • What is starch?

    Starch is something that can be added to the cleaning process for cotton dress shirts to give them a crisper look and feel. The starch binds to the fibers and helps them keep their shape better through wear. The more starch that is applied, the crisper the hold will be. Starch level is a personal preference, and you can set your desired starch levels for shirts from your account pageyour account page.

  • What is Wet Cleaning?

    Wet cleaning is a water-based alternative to dry cleaning that is safe for use for dry clean-only items. It uses special machinery to maintain the size of the garment and feel of the fabric, while cleaning the garment with water and detergents.

    The wet cleaning process requires a high level of expertise to appropriately use the process. We only work with cleaning partners who have demonstrated a great quality and consistency in the wet cleaning process.

    Wet cleaning is recommended for water soluble stains on dry-clean only materials, since it will have greater cleaning efficacy while maintaining the look and feel of the fabric. However, we do not recommend wet cleaning for all your dry clean-only clothes.

  • What repair services does Rinse offer?

    We offer complimentary replacements for standard shirt buttons on garments included in your Dry Cleaning order. If your button is an unusual size, shape, or material, we may not be able to replace it.

    See the specifications for standard buttons below:

    • Shape: 2-hole and 4-hole buttons
    • Colors: White, Black, Navy Blue
    • Sizes: 14L–18L
    • Material: Plastic/Polyester

    If your garment has spare buttons attached, we'll use those instead.  

  • Do you clean leather?

    As of August 2023, Rinse no longer offers leather cleaning services.
    

  • Can you clean other specialty items?

    Although we may not be able to clean every type of item, we are happy to work with you on specific items to see if we can clean them, how long it may take, and what the estimated cost will be. The best way to start this process is to email [email protected] and let us know what type of item you are looking to clean.

  • Can I recycle hangers?

    Yes, we are happy to help you get rid of your wire hangers and our cleaning partners love re-using them! Just hand whatever hangers you want to recycle to your Valet when they come by and we’ll take them off your hands. Please do not put the hangers inside the garment bag with your clothes, as this can increase the risk of damage to your clothes occurring during transportation.

  • Are you able to clean wedding dresses?

    No, at this time we are unable to offer cleaning for wedding dresses, due to the specialty care required. We are more than happy to offer a recommendation, so please email our team at [email protected] if you’re looking for a great wedding dress cleaner!

  • Do you clean curtains?

    Unfortunately Rinse does not clean curtains at this time as there is a high risk for damage to curtains during the cleaning process. Any curtains that are sent in for cleaning will be sent back to you unserviced so as to prevent any damage.

    That being said, we are able to make an exception to clean curtains in certain circumstances. In order to clean curtains we require a release of liability given the high risk of damage. Pricing for curtain cleaning starts at $50 per curtain and the turn around time may be slightly longer depending on the material. Please also note that cleaning will not resolve any pre-existing sunlight related damage. 

    If you have curtains that you would like cleaned, please reach out to our Care team ahead of your pickup by texting "RINSE" (746-73) or emailing [email protected] to provide your release of liability and to confirm that you agree to the pricing and policy listed above. 

• Hang Dry

  • How much does Hang Dry cost?

    Hang Dry is priced per item.  You can find the pricing list on our Services & Pricing page - if you don't see an item there that you'd like cleaned, simply reach out to our Care team. 

    Every Hang Dry order also comes with a Pickup & Delivery fee and an order minimum of $30.  You can waive all fees for every order by signing up for Rinse Go.  The Minimum Order fee is also waived when you include two or more services with your pickup. 

  • What happens when I give my clothes for Hang Dry?

    Your Hang Dry items will be machine washed, hung up to dry in a climate-controlled environment, and returned neatly folded. 

    Our Hang Dry service is recommended for delicates and synthetics that should be air dried. Please note that Hang Dry is different from Launder & Press service, which is typically provided by dry cleaners for items that are safe to launder, but returned pressed on hangers. Hang Dry items are not pressed after drying, just folded, so they may be returned with wrinkles.

  • What types of clothes should I Hang Dry?

    We recommend hang drying items that are most likely to shrink with any exposure to heat during the cleaning process. The types of fabrics that we recommend for Hang Dry are:

    • Polyester
    • Spandex
    • Delicates and undergarments (these should be placed in a mesh bag)

    Note: Denim can be cared for well via Hang Dry, but we recommend including them in your Dry Cleaning bag for the best care and presentation, although potential shrinking may be slightly greater (up to 2-3%).

• Rinse Repeat

  • What is Rinse Repeat?

    Rinse Repeat is a subscription service for Wash & Fold where you pay for laundry by the bag, rather than per pound, enabling you to save significantly on laundry service. As a customer, you select the Rinse Repeat plan and number of bags you need per month to meet your laundry needs and pay a flat price on a monthly or annual basis.

    
    

  • How much laundry does the Rinse Repeat bag hold?

    Your Rinse Repeat bag is the same size as the Full bag, which is approximately 26" x 10" x 15" and holds 2+ large baskets of laundry. 

  • What if I don’t use all of my Rinse Repeat bags each month?

    Rinse Repeat plans come with Unlimited Rollover which means any unused bags roll over each month to be used anytime. There is no limit to the number of unused bags that can roll over each month and your bags never expire as long as you have an active Rinse Repeat subscription.

  • What if I do not have enough laundry to fill the Rinse Repeat bag?

    For Rinse Repeat subscribers, any unused bag space is banked in your account, up to 10 lbs per bag. For every 30 lbs of laundry you bank, you will receive a free extra Rinse Repeat bag that you can use anytime.

    
    Here’s how it works:

    • If you give us 30+ lbs in your Rinse Repeat bag, we treat that as a full bag.
    • If you send less than 30 lbs, we will bank up to 10 lbs of unused capacity to be saved in your account.
    • As soon as you bank 30 lbs, one free extra Rinse Repeat bag will automatically be added to your account.

    Your extra bags and Banked Pounds never expire as long as you have an active Rinse Repeat subscription.

  • Can you tell me more about the $10 monthly credit for other services that Rinse Repeat subscribers get?

    As a Rinse Repeat subscriber, you will receive $10 monthly credit to be used for Dry Cleaning and Hang Dry services.

    
    

    The $10 monthly credit replenishes at the start of each monthly bag cycle as long as you’re an active Rinse Repeat subscriber.  However, if they are not used in the monthly bag cycle, they do not roll over to the next cycle. 
    

  • How and when can I redeem my Banked Pounds?

    As a benefit of a Rinse Repeat subscription, you’ll receive a free extra Rinse Repeat bag for every 30 lbs of laundry you bank, that you can use anytime! Your free Rinse Repeat bag will automatically be added to your account and can be used on your next pickup.

    If you have a Rinse Repeat subscription, you can check your banked pounds status anytime in the Subscriptions tab of your “My Account” page.
    

  • What if I need more bags than are included in my Rinse Repeat plan’s monthly allotment?

    Although your Rinse Repeat plan comes with a set number of bags, you can use as many extra bags as you need!

    If you have used all of your bags (including any Rollover bags) in a given month, any additional bags we pick up will be charged the same per-bag rate associated with your plan.

    For example, if you pay $75 for a monthly 1-bag plan, any additional bags picked up will be charged the $75 rate. 

  • Can I partially redeem my Banked Pounds or do I have to wait until I accumulate 30 lbs?

    If you’re a Rinse Repeat subscriber, you must bank 30 lbs in order to earn your free extra Rinse Repeat bag. Your free Rinse Repeat bag will automatically be added to your account and can be used on your next pickup.

    You can check your banked pounds status anytime in the Subscriptions tab of your “My Account” page.
    

  • Can I accumulate Banked Pounds from the free extra Rinse Repeat bag that I earned from my Banked Pounds?

    If you’re a Rinse Repeat subscriber, you can bank pounds toward a free extra Rinse Repeat from any of the following Rinse Repeat bags: 

    • Your plan’s monthly allotted bags
    • Your Rollover Bags from previous months

  • Since Comforters, Duvets, Duvet Covers, and Bath Mats are itemized instead of weighed, how will including them in my order affect my Banked Pounds?

    (Note: The Banked Pounds feature is only applicable to Rinse Repeat subscribers.)
    

    Since Comforters, Duvets, Duvet Covers, and Bath Mats are itemized instead of weighed as part of Rinse Repeat orders, they will be converted using the following rule: 

    1. Each Comforter included is equivalent to 15 lbs of laundry.
    2. Each Duvet included is equivalent to 15 lbs of laundry.
    3. Each Duvet Cover included is equivalent to 15 lbs of laundry.
    4. Each Bath Mat included is equivalent to 3 lbs of laundry.

    For example, if you send us a Rinse Repeat bag that has 5 lbs of laundry, 1 Comforter (=15 lbs), and 1 Bath Mat (=3 lbs), that’s equivalent to 23 lbs of laundry and therefore you will bank 7 lbs of laundry on this order.

  • Can I put anything I want to wash in the bag?

    We’ll clean everything inside your bag, including household items such as comforters and duvet covers, with a few exceptions. 

    1. The zipper must be closed all the way. 
    2. Items inside the bag must be able to be machine washed and dried. 
    3. Your items are not on our list of items that we do not clean. See our list here. 

  • If I purchase extra bags outside of my plan’s monthly allotment, will I be able to bank pounds from those extra bags?

    No, extra bags purchased will not be eligible to bank pounds.

    Unused bag capacity from the following types of bags are eligible to bank pounds toward a free extra Rinse Repeat bag: 

    • Your plan’s monthly allotted bags
    • Your Rollover Bags from previous months

  • How do I cancel my subscription?

    You can modify, pause, or cancel your subscription at any time through your My Account page on rinse.com under Subscriptions.

    Monthly plans - If you choose to cancel or downgrade a monthly plan, your current plan will be available until your next monthly billing date. 

    Annual plans - If you choose to cancel or downgrade an annual plan, your current plan will be available until your next monthly cycle – the date your bag credits are set to renew. Please note, the early termination or downgrade of an annual plan is subject to a $100 change fee and reimbursement is prorated. 

  • What is Rinse’s policy on Rinse Repeat Rollover Bags and Banked Pounds?

    Your Rollover Bags, extra bags earned from banking pounds, and Banked Pounds never expire as long as you have an active Rinse Repeat subscription. 

    Rollover Bags - All Rinse Repeat plans come with Unlimited Rollover which means an unlimited number of your unused bags roll over each month to be used anytime. 

    Banked pounds - Unused Rinse Repeat bag space is banked in your Rinse Account, up to 10 lbs per bag. For every 30 lbs of laundry you bank, you will automatically receive a free extra Rinse Repeat bag that you can use anytime. Banked Pounds can only be redeemed at 30 lbs. 

    Banked Pounds and Rollover Bags are a bonus benefit for Rinse Repeat subscribers and have no monetary value.

  • Can I pause my Rinse Repeat subscription?

    Yes! You can pause your Rinse Repeat subscription automatically for 1, 2, or 3 months at any time through your My Account page on rinse.com under Subscriptions.
    

    Your subscription will automatically be paused at the end of your current monthly cycle. (For monthly plans, that’s your next billing date. For annual plans, that’s the date your bag credits are set to renew.) Your next billing date will be set to +1, 2, or 3 months after the end of your current billing cycle. 
    

    You will be able to use any available Rinse Repeat benefits for the remainder of your active monthly cycle, but will no longer be able to do so when the pause goes into place. 
    

    We will notify you via email three days before your subscription is set to unpause.
    

    You can unpause your subscription at any time through your My Account page on rinse.com under Subscriptions. If you unpause your subscription after your last billing date has already passed, the date of the unpause will be your new Rinse Repeat billing date moving forward. 
    

  • Can I modify my Rinse Repeat subscription?

    Yes! You can upgrade or downgrade your Rinse Repeat subscription at any time through your My Account page on rinse.com under Subscriptions.

  • What happens to my Rollover Bags and Banked Pounds if I cancel, pause, upgrade, or downgrade my Rinse Repeat subscription?

    Your Rollover Bags, extra bags earned from your Banked Pounds, and Banked Pounds never expire as long as you have an active Rinse Repeat subscription.

    As long as you’re a Rinse Repeat subscriber, when you pause, upgrade number of bags, or downgrade number of bags on your Rinse Repeat subscription, your Banked Pounds will be transferred to your new plan so you won’t lose any progress you’ve made toward earning a free bag. Your Rollover Bags will also roll over to your new plan. 

    When you cancel your Rinse Repeat plan, you will lose any Banked Pounds and Rollover Bags you have on your account.
    

  • Can I transfer my Banked Pounds or Rollover Bags to another account?

    No, Banked Pounds and Rollover Bags can only be redeemed via the account through which they were earned.
    
    Banked Pounds and Rollover Bags are a bonus benefit for Rinse Repeat subscribers only and have no monetary value.
    

  • What are the turnaround times for Rinse Repeat?

    All Rinse Repeat plans include free Next-Day Rush Service so you’ll get your laundry back the next day during our normal service hours.

  • Are there additional fees with Rinse Repeat?

    No! All Rinse Repeat plans include free, next-day delivery with no fees. 

• Pickup and Delivery

  • What is a Rinse Drop?

    A Rinse Drop is a pickup or delivery that you are not physically present for. We can pick up or deliver your order with the concierge, at your front door, or anywhere that does not require your Valet to enter your private home or residence. You’ll be required to provide a Release of Liability in order to set up a Rinse Drop. Additionally, all Rinse Drop orders must be in Rinse bags, and you won’t be able to schedule a Rinse Drop on your first order. 

    
    

    After your Rinse Drop pickup, you’ll receive a confirmation text that includes the number of bags picked up. After a Rinse Drop delivery, you’ll receive a confirmation text and a picture of where your order was left so that you can be sure it was delivered correctly.

  • How do I Provide a Release of Liability and set up a Rinse Drop?

    You can grant a Release of Liability and set up your Rinse Drop notes by navigating to your My Account page. Under the Preferences section, select Delivery. From there, you will be able to enable your Rinse Drop settings and grant the release. 

    
    

    If you need to change those settings or remove the release of liability at any time, you can do so from the My Account page as well. Under the Preferences section, select Delivery. From there, select Change Rinse Drop Settings in order to edit your settings or to remove the Release of Liability and disable Rinse Drop on your account.

  • Why does Rinse require a Release of Liability in order to pick up and deliver items when I’m not there?

    Most of the time, personless pickups and deliveries go well, and provide a significant convenience for customers. Sometimes, though, if a secure location is not chosen by the customer, things don’t go so well and can result in theft or damage to orders. We require a Release of Liability ahead of delivering your items as a Rinse Drop in order to avoid any confusion regarding where your items should be left and to make sure you are comfortable with them being delivered to the location you specify.
    

  • What happens if I don’t sign the Release of Liability and I’m not home when the Valet arrives?

    If you have not signed a Release of Liability and have not set your Rinse Drop settings, we will not be able to deliver your items unless you (or someone at your personal residence) are there to receive the delivery. As soon as we have a Release of Liability, we are more than happy to schedule you a Rinse Drop stop!

    
    

    What happens if I do sign the Release of Liability and something happens to my items after they’ve been dropped off and before I retrieve them?

    
    

    By providing a Release of Liability and indicating a location where you feel safe to have your Valet deliver your items there as part of a Rinse Drop, you are releasing Rinse of any liability for the items after they have been delivered.

  • Which orders does the Release of Liability apply to?

    If you set your Rinse Drop settings and grant a Release of Liability as a permanent setting on your account, all of your deliveries will be Rinse Drop deliveries and the Release of Liability will apply to any of your orders. If you need to change your Rinse Drop settings, you will be asked to re-authorize the Release with the new settings. If you decide you would no longer like to use Rinse Drop, you can always deactivate these settings and remove the Release of Liability from your My Account page. 

    
    If you set up a Rinse Drop and provide a Release of Liability as a temporary setting, using the ‘One Time Delivery Notes’ that are texted to you for an individual stop, the Release will only apply to that individual stop unless you select that you would like to apply it to all future orders. If you select to have it apply to all future orders, the Release will be in effect until you update your Rinse Drop settings or disable the Release.
    

  • Can I get my Wash & Fold and Hang Dry delivered next day?

    Yes!  We offer Next-Day Rush Service for Wash & Fold and Hang Dry orders for $9.95 per order.

    Dry Cleaning cannot be rushed and will be returned on the standard turnaround schedule of 3-4 days from pickup. 

    All fees (including the Next-Day Rush Service fee) are waived for Rinse Go and Rinse Repeat subscribers.

  • Does granting the Release of Liability mean that all of my orders are going to be Rinse Drop deliveries?

    If you set up your Rinse Drop settings as a permanent setting on your account, all of your deliveries will be Rinse Drop deliveries and the Release of Liability will apply to any of your orders. If you need to change your Rinse Drop settings, you will be asked to re-authorize the Release with the new settings. If you decide you would no longer like to use Rinse Drop, you can always deactivate these settings and remove the Release of Liability from your My Account page. 

    
    If you set up a Rinse Drop as a temporary setting, using the One Time Delivery Notes that are texted to you for an individual stop, the Release will only apply to that individual stop unless you select that you would like to apply it to all future orders. If you select to have it apply to all future orders, the Release will be in effect until you update your Rinse Drop settings or disable the Release.
    

  • How do I change my Rinse Drop settings or remove the Release of Liability?

    You can update your Rinse Drop settings and add or remove the Release of Liability by navigating to your My Account page. Under the Preferences section, select Delivery. From there, select Change Rinse Drop Settings in order to edit your settings or to remove the Release of Liability and disable Rinse Drop on your account.
    

  • Where should my Rinse Drop location be?

    Your Rinse Drop location should be a safe and secure location where you feel comfortable leaving your personal items. While this is different for everyone, customers often leave their orders with their Concierge, at their front door, on their porch, or inside a secure, gated area. Please note that our Valets are not able to enter any privately owned spaces or residences, so they are not able to enter your home, apartment, car, garage, etc. If you have questions about a potential Rinse Drop location, feel free to reach out to our care team at [email protected] so that we can help you decide.
    

  • How do I schedule a pickup or delivery?

    You can schedule a Rinse pickup from your account, the Rinse mobile app (iOS and Android), or by texting "Y" to "RINSE" (746-73).

    Our Valets are available every day of the week, and you can schedule a same-day pickup up until 7pm.

  • How late can I request a pickup or delivery from Rinse?

    You can schedule a same-day pickup up until 7pm any day of the week from your account, the Rinse mobile app (iOS and Android), or by texting "Y" to "RINSE" (746-73).

    If it is after 7pm and you'd like to request a pickup, please reach to our Care team and we will do our best to accommodate your request.  Please note that we are not able to guarantee same-day pickups that are requested after 7pm. 

  • When will my clothes be ready for delivery?

    Wash & Fold and Hang Dry orders can be delivered next-day for $9.95. If you do no need Next-Day Rush Service, our standard turnaround for Wash & Fold and Hang Dry orders are 3-4 days after pickup. 
    
    

    Dry Cleaning cannot be rushed and will be returned on our standard turnaround schedule of 3-4 days from pickup. 

    Our standard turnaround schedule is:

    
    

    Sunday > Wednesday

    Monday > Thursday

    Tuesday > Friday

    Wednesday > Sunday

    Thursday > Monday

    Friday > Tuesday

    Saturday > Tuesday

  • Can I give you more clothes at the time of drop-off?

    Yes, many of our customers give us more clothes for cleaning every time we come by with a delivery. If you are consistently giving us new clothes every time we come by to deliver your finished items, we are happy to provide an extra Rinse laundry bag to help expedite the process.

  • Do you charge a Pickup & Delivery Fee?

    Yes, we charge a $14.95 Pickup & Delivery fee for every order. 

    If you’d like to opt for Next-Day Rush Service for your Wash & Fold or Hang Dry orders, there is an additional $9.95 charge per delivery. 

    You can waive both the Pickup & Delivery fee and the Next-Day Rush Service fee on every order with a Rinse Go subscription.  These fees are also waived for Rinse Repeat subscribers. 

  • What is the difference between standard turnaround and Next-Day Rush Service?

    The standard turnaround time for delivery is 3-4 days.  You have the option to receive your Wash & Fold and Hang Dry orders back in 24 hours by selecting Next-Day Rush Service for an additional $9.95 fee.

    Note that we charge a $9.95 Pickup & Delivery Fee to cover the pickup and delivery costs for all orders, regardless of whether or not Next-Day Rush Service has been requested.  The Pickup & Delivery fee is waived for Rinse Repeat and Rinse Go subscribers. 

  • What fees will I be charged if I have both standard turnaround and Next-Day Rush Service items in my order?

    If you schedule a single pickup that includes both standard turnaround and Next-Day Rush Service items (resulting in two separate deliveries), you will be charged the $14.95 Pickup & Delivery fee that covers the pickup and both deliveries and the $9.95 Next-Day Rush Service fee. 

    The Pickup & Delivery fee and the Next-Day Rush Service fee are waived on every order for Rinse Go and Rinse Repeat subscribers.

  • Can I receive a delivery if I’m not home?

    Yes!  If you are not available to meet your Valet, simply enable Rinse Drop on your account to allow your Valet to do a contact-free delivery. Please note that we do require a Release of Liability in order to enable the Rinse Drop settings on your account. 

    If you opt to utilize Rinse Drop, please ensure you have a safe spot for deliveries. Typically, this means buzzing your Valet into your apartment building remotely or providing a door code, but every situation is different. If you don’t feel comfortable with your deliveries being left there, please don’t select it as your Rinse Drop location!
    

    For more information on Rinse Drop, please review our Rinse Drop FAQ.

  • What if I need to cancel my Rinse?

    No worries, we understand if you need to cancel! Just text us at "RINSE" (746-73) or email [email protected] and let us know you need to cancel or reschedule.

    There are no cancellation penalties, but our team appreciates as much of a heads up as possible!

  • What if I am running late and your Valet is on the way?

    The best thing to do if you are running late is to text us at "RINSE" (746-73) or email [email protected]. Often times we are able to accommodate our customers by having our Valet come back at the end of the route (i.e. around 10pm or slightly after). If not, we can cancel or reschedule your stop for another night for free. 

  • Is it possible to have my clothes delivered to an alternate address?

    Yes, as long as the alternate address is within our service area. Just email [email protected] or text our SMS number "RINSE" (746-73) to let us know what the alternate address is. Please be sure to include any instructions we may need to know to ensure we can complete the delivery.

    If you need to make permanent changes to your address, you can update your address in the “Profile” section in your account. 

• My Account

  • How do I update my contact information?

    You can update your contact information on your profile here, or on our mobile app (available on iOS and Android).

    You can update your contact information on your profile here.

  • How do I reset my password?

    If you’ve forgotten your password, you can reset it here.

    If you’ve forgotten your password, you can reset it here.

  • How do I find my custom link to share Rinse with my friends?

    You can find your custom referral link on our share pageour share page. Remember, for every friend you refer we will credit your account with $25 after they complete their first transaction with Rinse. Your friend will also receive $25 in Rinse credit to start.

  • Where can I view my Order History?

    You can view your order history herehere. If you have any additional questions, feel free to email our team at [email protected]!

  • Where can I update my cleaning and delivery preferences?

    You can update your preferences here.

     

• Billing and Payments

  • Does Rinse have a minimum order amount?

    Yes. There is a $30 order minimum that applies to the cost of services, before any discounts, applicable taxes, and fees.

    We accept orders under the $30 minimum but those orders will be subject to a fee that reflects the difference. (In other words, you’ll pay a minimum of $30 per order, even if the cost of services is less than $30).

    The $30 order minimum is waived for all Rinse Go and Rinse Repeat subscribers. Additionally, the order minimum is waived if your order includes items in two or more of the following service types: Wash & Fold, Dry Cleaning, and Hang Dry.

  • Does the minimum order apply to all services?

    The $30 order minimum only applies to Dry Cleaning and Hang Dry orders. The minimum is waived on every order for Rinse Go and Rinse Repeat subscribers.

    Additionally, the order minimum is waived if your order includes two or more service types: Wash & Fold, Dry Cleaning, and Hang Dry.

  • How is the minimum order adjustment calculated?

    Rinse’s order minimum is $30, which applies to the cost of services before any discounts, applicable taxes, and delivery fees.

    The adjustment is charged when an order doesn’t meet the minimum. It’s calculated as the difference between the total services amount (before discounts, applicable taxes, and delivery fees) and $30.

  • What happens if the payment method I have on file cannot be successfully charged?

    If we are not able to successfully charge the payment method you have on file, we will temporarily hold your items and notify you immediately so that you can update your payment information or reach out to Care for further assistance.  Our goal is to ensure timely delivery, so we will keep sending regular notifications reminding you to update your payment information.

    If the payment method continues to fail after 90 days of your initial notification, we have the right to donate or dispose of such items as we see fit.  Until your payment information has been updated and your unpaid balance is settled, we will also temporarily block your Rinse account from scheduling new orders.

  • How much does Rinse cost?

    Our goal is to provide an incredible customer experience that is more convenient than anything out there, but to do it at a competitive price.

    We offer Wash & Fold, Dry Cleaning, and Hang Dry services, which vary in price.  Visit our Pricing and Services page to learn more.

    In addition to the cost of cleaning per order, you will be charged a $14.95 Pickup & Delivery fee and an optional $9.95 Next-Day Rush Service fee.  There is also a $30 order minimum for Dry Cleaning and Hang Dry services, which is waived if your order includes two or more service types: Wash & Fold, Dry Cleaning, and Hang Dry.

    All fees are waived for Rinse Go and Rinse Repeat subscribers. 

  • Do you have hidden fees?

    No!  You will not be charged any hidden fees when using Rinse.  You can find all the information regarding the pricing for our services and fees on our Services and Pricing page. 

    Although much of our industry engages in "upcharging" via hidden fees, we strive to be fully transparent and do not upcharge on any items. If you ever have any questions on billing, please email us at [email protected] or text us at "RINSE" (746-73) and we'll take care of you.

  • How do I enter or update my billing information?

    If you have already created your account but did enter a payment method, you can enter or update your payment method in your account settings.

  • Can I schedule a pickup without having a card on file?

    No, we require a valid credit or debit card to be saved on file before you can schedule a pickup. You can enter or edit your card information in your account on our website or in the Rinse mobile app (available on iOS or android). 
    

  • Can I tip my Valet?

    Yes! You are able to tip your Valet upon delivery via text.  Simply reply to your delivery confirmation text message with “TIP” followed by the dollar amount you’d like to give (e.g. "TIP $5") and it’ll be automatically added to your receipt.

  • Can Rinse credit be used to cover tips?

    No, Rinse credits cannot be used to cover any tips.

    Tips for your Valet are separate voluntary payments. 100% of all tips are given directly to the Valet. Tips are not part of the order total where a Rinse credit can be applied.

• Credits, Promos and Discounts

  • How do I view my available Rinse credits?

    You can check your credit balance at any time at the top of the Orders page in your Account. This shows the sum of any signup/referral credits, courtesy credits, and gift card credits.

    
    

    You can also view your credit balance in the Rinse app by clicking the navigation menu in the  top-left corner. The menu will display your credit balance under your name.

    
    

    If you have any questions about your credit balance, feel free to email us at [email protected] or text us at "RINSE" (746-73).

  • Do my Rinse credits expire?

    Rinse credits do not have an expiration date, unless specified in our communication over Email or SMS. You can use them at your convenience.

  • How will my credits be applied?

    Rinse credits are automatically applied to your next order unless otherwise specified. All applied credits and promotions can be viewed in your receipt.

  • Can I share my Rinse credits and promotions with friends?

    Your Rinse credits and promotions are exclusive to your account and cannot be transferred to another Rinse account. However, you can always share the love with your friends with our referral program. Login to your account and visit our share page to send your friends your custom referral link.

  • How can I redeem a promotion shared over Email?

    Rinse sends exclusive promotions over email. You must click on the offer button in the email to visit the promotion’s landing page and claim the offer. You must be logged into your Rinse account and schedule a Rinse pickup from that landing page to have the promotion applied to your Rinse account. You can refer to the terms and conditions in the footer of the email and on the landing page for details and eligibility. The promotion will be applied automatically on your eligible pickup, and you’ll see the discount applied on your final bill.

  • How can I redeem a promotion shared over SMS?

    Rinse sends exclusive promotions over SMS. Follow the prompt in the SMS and respond with relevant promo code to redeem the offer. Please refer to the terms and conditions for promotion details and eligibility in the SMS. The promotion will be applied automatically on your eligible pickup, and you’ll see the discount applied on your final bill.

  • How can I check the terms and conditions of Rinse promotions?

    You can refer to the promotion email or SMS to check the terms and conditions of a Rinse promotion. This covers the eligibility for new and existing customers, expiration date, promo details and any other criteria.

  • Can I use my existing credits and multiple promotions in a single pickup?

    All of your eligible Rinse credits are summed up and automatically applied to your next pickup.  Existing credits and new promotions can be applied together.

• Gift Cards

  • How do I redeem my Rinse Gift Card?

    Redeem your Rinse Gift Card by visiting rinse.com/gifts/redeem and entering your code. If you already have a Rinse account, your code will be added to your account as Rinse credit. If you do not have a Rinse account or are not logged in, you will be prompted to sign up or log-in prior to redeeming your Rinse Gift card.

  • Are there any fees associated with purchasing a Rinse Gift Card?

    No, you will only be charged the face value of your Rinse Gift Card. There are no processing or shipping fees associated with the Rinse Gift Card.

  • Can I choose the day that my gift card email is delivered?

    No. If you choose the email delivery method, the card will be delivered directly to the recipient. We hope to add that functionality soon!

  • Can I return a gift card?

    No, Rinse Gift Cards are non-returnable.

  • Can I use Rinse account credit to buy a gift card?

    No, Rinse account credit can only be used for your own future orders.

  • Can my Rinse Gift Card be used to cover an outstanding balance?

    No, Rinse Gift Cards can only be used for future orders and cannot cover outstanding balances from previous orders.

  • Can my Rinse Gift Card be used to cover tips?

    No, Rinse Gift Cards cannot be used to cover tips.

  • Do Rinse Gift Cards expire?

    No, Rinse Gift Cards never expire. Once added to a Rinse account the credit remains on that account until used for Rinse services.

  • How are Rinse Gift Cards delivered?

    Rinse Gift Cards can be delivered directly to the recipient via email or can be printed at home. If you choose to print at home, you’ll receive an email with the gift card in a PDF that you can easily print. You will have the option to choose your delivery method prior to purchasing.

  • How do I know the recipient actually received the Rinse Gift Card I sent them?

    You will receive an order confirmation email once you complete your Rinse Gift Card purchase confirming that the recipient has been emailed.

  • How long should I keep my gift card? How do I check my Rinse account balance?

    Once you redeem your gift card at rinse.com/gifts, you can confirm that the amount has been added to your account by visiting your Rinse account page. At the top of that page, you can check your balance of Rinse credit. Once applied to your account, you can discard your gift card email or print out.

  • I want a printed Gift Card to present to someone as a gift. How can I accomplish this?

    Choose the “print at home” delivery method. You will receive a PDF that, once printed, can easily be folded into a card.

  • What exactly does the recipient receive when I send them a Rinse Gift Card via email?

    The recipient will receive an email letting them know that you have sent them a Rinse Gift Card with the amount, redemption code, personal message (optional) and instructions for how to redeem the card.

  • What if I lose my Rinse Gift Card?

    Please email [email protected] with the following information about the gift card sender:

    • First name
    • Last name
    • Email address

    Once received, someone from our Care team will follow up with you about next steps.

  • What if someone makes a copy of my printed Rinse Gift Card?

    The redemption code found on the Rinse Gift Card can only be used once. If you believe the code was redeemed fraudulently, please reach out to [email protected].

  • What services can Rinse Gift Cards be used for?

    Your Rinse Gift Card can be used for any Rinse service from Dry Cleaning, Launder & Press, Wash & Fold, or Hang Dry. It can also be used to cover both Standard and Rush delivery fees. Rinse Gift Cards cannot be used to cover tips.

  • Why do I need to a Rinse account to redeem my gift card?

    Rinse Gift Cards are essentially Rinse credit that someone has gifted to you. In order for us to apply that credit to your account, you must first create one. Setting up a Rinse account is free.

• Policies

  • What happens if Rinse cannot deliver my order because I have canceled?

    If you need to cancel a delivery - no worries! We understand that plans change and we’ll send you a reminder message to reschedule.

    In the rare case that a customer cancels their delivery and does not reschedule, we will reach out through text message and email reminders, on a regular basis, for up to 3 months. If at the end of 3 months we are still unable to proceed with the delivery, we will then donate the clothes to a local charity on that customer’s behalf.

  • Will Rinse accept a copy of my keys?

    We do not accept keys from our customers for liability purposes. However, the best way to receive a Rinse when you are not home is to let us know you prefer contact-free pickup and delivery with Rinse Drop.

    We offer Rinse Drop for customers who are not available for a live handoff with their Valet.  This allows our Valet to pick up or deliver your clothes without you having to be available.  Learn more about Rinse Drop. 

  • What is Rinse’s policy on items with faux leather?

    Our policy regarding faux leather depends on the item’s care label instructions. We will accept faux leather items with care labels indicating that the item can be safely and appropriately cleaned through one of the cleaning methods Rinse offers: Wash & Fold, Dry Cleaning, or Hang Dry. Unfortunately, we cannot accept faux leather items with care labels requesting special handling or leather-specific cleaning processes (examples include care labels specifying “professional cleaning only” or “hand wash only”).

    Before proceeding, we ask that you give us your approval and release Rinse of any liability if damage should occur as there are some inherent risks to cleaning all leather-like materials.

    Although it is not as risky as cleaning real leather, faux leather is made of plastics that still have risks of cracking, color bleeding, or melting when exposed to heat. We take full precaution to protect all faux leather items.

    If you would like to provide a permanent preference to clean all items with faux leather, regardless of risk, please let us know at [email protected] and we will make a note on your account.

  • What is Rinse’s policy when it finds pre-existing damage?

    If there is any risk of further damage occurring during cleaning, we will hold off and check in with you before proceeding. Our cleaning team carefully inspects all garments during the cleaning process to ensure we take the best care of them.

  • What happens if Rinse loses or damages one of my items?

    We encourage you to open your Rinse bags as soon as they are delivered to confirm that all is well. Rinse requires that any issue be reported within 14 days of delivery. In the rare instance that something is damaged or missing, we can start working to make things right as soon as we’re aware. And, the earlier we’re alerted - the more likely we are to come to a successful resolution.

    In the case of a damaged item, we will work with you to determine if it can be repaired or restored to good condition. For those items that cannot be satisfactorily repaired, or for any missing items, we will reimburse you for up to the full value of that item, in accordance with our terms and conditions. Note that our terms and conditions limit our liability up to:

    • $750 per Wash & Fold or Hang Dry transaction
    • $1,000 per Dry Cleaning transaction, or $200 per Dry Cleaning service item
      

    Most repair or restoration attempts do require the clothing to be picked up for assessment. And, for any damaged items over $500, Rinse does require an assessment to be completed. This assessment requires that we pick up your clothing and work with our Cleaning Team to assess the source of the damage and ability to restore or repair.

    Additionally, Rinse is not liable for any normal wear and tear that results from the cleaning process. While our service optimizes for water use and features trained attendants skilled at removing stains and delivering the freshest press or fold, there is otherwise nothing fundamentally different about our processes or equipment that would cause wear and tear unique from washing at home. “Normal wear & tear” includes:

    • Shrinkage of items serviced according to care labels. Some fabrics are simply prone to shrinkage despite proper care. This is due to their type, quality, construction, and age. For example, cotton is a fabric known to shrink despite care being provided in accordance with care labels.
    • Tiny holes and tears. As garments age, they grow increasingly prone to the development of tiny, sometimes “pin-sized”, holes or tears. This is, again, related to the age of the garment and the type of material used. These would, unfortunately, develop no matter where the laundering was done. 

    Lastly, while our team of experts are trained to identify items that may be meant for a different service type, there is also an amount of “trust” placed in our Customers to sort their clothing according to service type, and use our proper service type bags. Therefore, if a Dry Clean-only item is serviced as Wash & Fold, and it is found that the item was placed in the black Wash & Fold bag by the Customer, Rinse’s liability is capped at 50% of our order cap.
    

  • Do you accept clothing donations?

    Absolutely! We would love to help you donate your clothes to someone in need. All you have to do is give any clothes you want to donate in a paper or plastic bag to your Valet when they come by for a regular Rinse pickup or delivery. Make sure to mark the bag with a note that the items are for donation. If you have a large number of items to be donated, please reach out to our care team at [email protected] or by texting "RINSE" (746-73) to give us a heads up so we are ready to accommodate the pickup.

    All items are donated to charities that operate in our local communities. If you'd like to know where the items in your locale are donated, feel free to reach out to our Care team!

• Love Rinse

  • What is the best way for me to tell my friends about Rinse?

    The best way to tell your friends is to visit our Share page, where you will be able to send your friends your custom referral link. When they sign up via your custom referral link, they will receive Rinse credits towards their first order.  Once they complete their first order, Rinse credits will also automatically added to your account. 

  • What rewards can I earn if I share with friends?

    We have a standard “Give $20, Get $20” referral program in place. This means that you can share $20 in Rinse credit via your referral link. For everyone who signs up via your link and uses Rinse, you will earn $20 in Rinse credit for yourself after their first order is complete.

    Sharing the love with a handful of friends could earn you free laundry for months!

  • How can I get everyone at my company using Rinse?

    We are always excited when our customers want to share Rinse with their colleagues and employees. If you are interested in exploring how we might be able to work together, please fill out the form on our For Business page and our Partnerships team will follow up to learn more. 

  • How can I get everyone in my apartment building to use Rinse?

    The easiest way is to get everyone in your apartment building to use Rinse is to share your referral link with them so that they receive $20 in Rinse credit to start. For everyone who signs up via your link and uses Rinse, you will earn $20 in Rinse credit for yourself after their first order is complete.

    That said, we are always looking for Apartment Ambassadors who can help us spread the word. Since every apartment building is different, and the norms within those buildings are different, we are open to any suggestions you have. Let us know how we can help you share the love and we will make it happen! Email [email protected] with any ideas or suggestions you have, or if you're interested in a custom partnership with Rinse.

  • I want to work for Rinse...what do I have to do?

    We are always excited to add amazing people to our team.  If you are interested in working for Rinse, please check out our job openings herehere or email [email protected] with your resume and tell us why you should work for Rinse!

  • What if I want to offer Rinse as a perk at my Company?

    We are always excited when our customers want to share Rinse with their colleagues and employees. If you are interested in exploring how we might be able to work together, please fill out the form on our For Business page and our Partnerships team will follow up to learn more. 

Can’t find what you’re looking for?
Contact [email protected]