The Rinse Guarantee

Because your clothes matter

At Rinse, we know your clothes matter. We promise to take care of the clothes that take care of you, and we take that responsibility very seriously.

We’ll work tirelessly to return your clothes clean, crisp, and ready to wear. Every time.

We are committed to excellence

We know what it takes to provide superior cleaning quality because we have decades of experience doing just that.

Rinse works with local cleaning partners who are the best at what they do.

We are proactive with our communication

We’ll always reach out to you if we anticipate any issues with your items.

Our partners and internal team have years of experience in the science of Dry Cleaning and laundry.

We are transparent with our services and pricing

You’ll always know which of your items is in our care, and exactly what our services will cost.

No surprises.

We re-clean any item for free

If you’re not satisfied with the cleaning of your clothes, we will re-clean them — free of charge.

We reimburse up to the full value of any lost or damaged items

With a $1,000 maximum per order

We will do everything we can to return your clothes to you in great shape.

In the rare instance that an item goes missing or is damaged during the cleaning process, we will provide reimbursement for up to the full value of that item, in accordance with our terms and conditions. Visit our FAQs for details.

To sum it up:

We take care of you.

We want you to have a great experience, and we’re confident that you will. If you are unsatisfied for any reason, just let us know and we’ll make it right.

We look forward to taking care of you and everything in your closet!