Frequently Asked Questions

We’re here to help you

  • Top Questions

    • Is there a minimum order size for Wash & Fold?

      Our minimum order size for Wash & Fold (the Black Bag) is 15 lbs. 

      We do accept Wash & Fold orders that weigh less than 15 lbs, however, you’ll be charged for the minimum order size of 15 lbs. Our Wash & Fold service is priced at $1.75 per pound which equates to  $26.25 + delivery for 15lbs.

      Please note that any itemized pieces including comforters/duvets, blankets, bath mats, or kitchen mats included in your Wash & Fold order do not count towards the 15 lb minimum order size. These items are washed and dried separately to follow their specific care instructions.

    • How do I schedule my first Rinse?

      You can schedule your first Rinse pickup here. If you have any difficulties, feel free to e-mail us at [email protected] - our team is always happy to help!

      You can schedule your first Rinse pickup on our website (www.rinse.com), or on our mobile app (available on iOS or Android). If you have any difficulties, feel free to email us at [email protected] - our team is always happy to help!

    • What can I expect to happen on my first Rinse?

      Easy! On the evening of your scheduled pickup, a Rinse Valet will arrive between 8pm and 10pm. They’ll bring Rinse bags for Dry Clean / Launder & Press and Wash & Fold, which will all be tagged with your information. We’ll work with one of our local cleaning partners to expertly clean your items, and your Valet will bring everything back to you on your confirmed delivery date. 

      You can read more about what will happen on your first Rinse below or watch our instructional video here

      1.) Picking up your order.

      • Once your order is scheduled, you’ll receive a text message at 7pm on the evening of your pickup with an estimated time of arrival for your Valet.  
      • Your Valet will arrive between 8pm - 10pm. 
      • Your Valet will provide with two different color-coded Rinse bags. 
        • White = Dry Clean / Launder & Press 
        • Black = Wash & Fold   
      • If you are able to, prior to arrival prepare and sort your clothes and other items that will need cleaning accordingly and have them ready to go in a hamper, basket, or pile. 
      • Your Valet will explain in detail what can go in each bag and the various options you have for the delivery of your items. 
      • Your Valet will also go over our delivery schedule with you, including our optional Rush Services. 
      • Our Standard Delivery is $3.99 (generally 3 days after pickup). 
      • If you need your clothes returned quicker, Wash & Fold is available for 24-hour Rush. Dry Cleaning is available for 2-day expedited service. Each Rush Service is $5.00 extra. 
      • If you have any special instructions regarding your clothes and other items (e.g. stains), please inform your Valet. You can also set your personal cleaning preferences on your Rinse account.  
      • We also provide other services such as Hang Dry, Leather Cleaning, and Repairs. You’ll have the option to receive a Teal Hang Dry bag for your more fragile laundry items, such as athletic wear and intimates, that need to avoid the heat of the dryer. Hang Dry items will also be returned neatly folded.

      2.) Cleaning your order. 

      • After pickup, we dispatch your items to our vetted cleaning partners. 
      • Once the partner has processed your bag you will receive a detailed email including list of the items you put in our care. 
      • We only work with carefully selected local cleaners who have established a very high level of quality and reliability. 
      • For your protection and overall peace of mind, we have also built multiple layers of inspection and control to ensure high-quality. 

      3.) Delivering your clean order. 

      • We will send you a text the morning of your scheduled delivery date to confirm we are coming that evening. If your delivery has not been confirmed yet, we will send you a text on your next route day to let you know that your clothes are ready for delivery. Just reply "Y" to automatically confirm delivery for that evening.
      • Once confirmed, you’ll receive a text message at 7pm on the evening of your delivery with an estimated time of arrival for your Valet (between 8pm and 10pm).
      • Your Valet will deliver your clean clothes to your door. Be sure to open your bags to let your clothes breath and confirm that all is well with your order.
      • Rinse...and repeat!

       

    • Can I get my Wash & Fold turned around next day?

      Next day Wash & Fold is definitely available!

      We offer 24-hour turnaround on Wash & Fold for an additional Rush Service fee of $5.00. You can ensure you receive your Wash & Fold back the next day by submitting a request via text message at "RINSE" (746-73), emailing [email protected], or by letting your Valet know upon your pickup.

      There is also an option to set a permanent preference for next day Wash & Fold on our customer preferences page.

    • Can I receive a delivery if I’m not home?

      We offer "personless" pickup and delivery for customers who cannot always be present between 8pm and 10pm given their busy schedules. 

      "Personless" pickup and delivery allows our Valet to pick up or deliver your order without you having to be available. Here is how it works: 
      • We will provide you with a hang bar that you can place on your door. 
      • You can leave the order you would like for us to pick up on the hang bar and our Valet will know to pick up these items for cleaning. 
      • For delivery, you can just place the hang bar on your door and our Valet will place your clean items on the bar, mark your order as delivered, and you will receive a text message confirmation along with a photo that shows you exactly where the Valet left your items. 
      • If you opt to utilize "personless" pickup or delivery, we ask you to consider that our Valet has access to a safe place to deliver and pick up your clothes. Typically, this means you can buzz us into your apartment building remotely or you can provide a door code, but every situation is different. 
    • What is the best way for me to tell my friends about Rinse?

      The best way to tell your friends is to login to your account and visit our share page.

      We are thrilled that you have enjoyed your experience at Rinse enough to share the love with your friends. On our share page you will be able to send your friends your custom referral link. You will receive $25 in Rinse credit for each friend you get to sign up for Rinse once they complete their first transaction with us. They will also have $25 in Rinse credit to get started thanks to you!

      We have found that the most effective ways to spread the word are by emailing your custom link directly to people you know who could benefit from some clean clothes and peace of mind, or to share more broadly on Facebook or Twitter.

    • How does Rinse ensure quality?

      We take great pride in providing high-quality cleaning for every garment you give us. We have developed several steps in our process to ensure that your clothes always receive the best care.

      • We rely on our experience: It takes experience to recognize a great cleaner. James Joun, one of our co-founders, grew up working at his parents’ dry cleaning business and has over 20 years of experience working with cleaners.
      • We work with the best: We have a thorough vetting process and always make sure that our cleaning partners are well-managed, environmentally conscious, and follow industry best practices. 
      • We provide constant feedback: We work closely with all of our cleaning partners and provide them with thorough, detailed, and actionable feedback to ensure that they deliver a consistently great product. 
      • We have quality built into our internal process:  We have several additional processes outside of the cleaning process in place to ensure that your garments are inspected while they are in our care. No item can pass our “quality control” check and be returned to you without a member of our internal team reviewing it. 
      • We’ll do what it takes to get everything right: We are confident that your items will receive the best quality cleaning possible. If you find a stain that has slipped through the cracks or your garment doesn’t meet our (or your) quality standards, please email [email protected] and we’ll provide a complimentary re-cleaning.

      To learn more about our world-class cleaning quality and how we demonstrate it here is a link to our Ask James video series

  • My First Rinse

    • How do I schedule my first Rinse?

      You can schedule your first Rinse pickup here. If you have any difficulties, feel free to e-mail us at [email protected] - our team is always happy to help!

      You can schedule your first Rinse pickup on our website (www.rinse.com), or on our mobile app (available on iOS or Android). If you have any difficulties, feel free to email us at [email protected] - our team is always happy to help!

    • What can I expect to happen on my first Rinse?

      Easy! On the evening of your scheduled pickup, a Rinse Valet will arrive between 8pm and 10pm. They’ll bring Rinse bags for Dry Clean / Launder & Press and Wash & Fold, which will all be tagged with your information. We’ll work with one of our local cleaning partners to expertly clean your items, and your Valet will bring everything back to you on your confirmed delivery date. 

      You can read more about what will happen on your first Rinse below or watch our instructional video here

      1.) Picking up your order.

      • Once your order is scheduled, you’ll receive a text message at 7pm on the evening of your pickup with an estimated time of arrival for your Valet.  
      • Your Valet will arrive between 8pm - 10pm. 
      • Your Valet will provide with two different color-coded Rinse bags. 
        • White = Dry Clean / Launder & Press 
        • Black = Wash & Fold   
      • If you are able to, prior to arrival prepare and sort your clothes and other items that will need cleaning accordingly and have them ready to go in a hamper, basket, or pile. 
      • Your Valet will explain in detail what can go in each bag and the various options you have for the delivery of your items. 
      • Your Valet will also go over our delivery schedule with you, including our optional Rush Services. 
      • Our Standard Delivery is $3.99 (generally 3 days after pickup). 
      • If you need your clothes returned quicker, Wash & Fold is available for 24-hour Rush. Dry Cleaning is available for 2-day expedited service. Each Rush Service is $5.00 extra. 
      • If you have any special instructions regarding your clothes and other items (e.g. stains), please inform your Valet. You can also set your personal cleaning preferences on your Rinse account.  
      • We also provide other services such as Hang Dry, Leather Cleaning, and Repairs. You’ll have the option to receive a Teal Hang Dry bag for your more fragile laundry items, such as athletic wear and intimates, that need to avoid the heat of the dryer. Hang Dry items will also be returned neatly folded.

      2.) Cleaning your order. 

      • After pickup, we dispatch your items to our vetted cleaning partners. 
      • Once the partner has processed your bag you will receive a detailed email including list of the items you put in our care. 
      • We only work with carefully selected local cleaners who have established a very high level of quality and reliability. 
      • For your protection and overall peace of mind, we have also built multiple layers of inspection and control to ensure high-quality. 

      3.) Delivering your clean order. 

      • We will send you a text the morning of your scheduled delivery date to confirm we are coming that evening. If your delivery has not been confirmed yet, we will send you a text on your next route day to let you know that your clothes are ready for delivery. Just reply "Y" to automatically confirm delivery for that evening.
      • Once confirmed, you’ll receive a text message at 7pm on the evening of your delivery with an estimated time of arrival for your Valet (between 8pm and 10pm).
      • Your Valet will deliver your clean clothes to your door. Be sure to open your bags to let your clothes breath and confirm that all is well with your order.
      • Rinse...and repeat!

       

    • Will you remind me that you are coming by?

      Yes, you can expect the first reminder text message on the morning of your scheduled pickup. We will also send a text at 7pm that evening with your Valet’s estimated time of arrival. You can always reply to our texts if you have any questions as our team responds to all texts!

    • Will you bring me my own personal Rinse laundry bags?

      Yes, your Valet will provide you with three of your own color-coded Rinse laundry bags.

      • White = Dry Clean / Launder & Press
      • Black = Wash & Fold 
      • Teal = Hang Dry 

      If you are able to, prior to your Valet’s arrival prepare and sort your clothes and other items that will need cleaning accordingly. If you ever need additional or replacement Rinse bags you can let us know via text message by texting "RINSE" (746-73) or via email at [email protected].

    • Should I separate my dry cleaning and laundry?

      Yes, if possible we ask that you separate your Dry Cleaning / Launder & Press and Wash & Fold prior to your Valet’s arrival. If you are not able to do so, no problem! Our Valet will still provide your Rinse bags and can standby while you sort your items.

      There is an easy rule of thumb for how to best separate your laundry:

      • Anything you would like returned, pressed, and on hangers should be placed in the WHITE (Dry Clean / Launder & Press) bag.
      • Any laundry you want machine washed and returned folded should be placed in the BLACK (Wash & Fold) bag.

      We also offer customers TEAL Hang Dry bags. These bags are for any laundry you want machine washed and hung to dry (a.k.a. “air dry” or “line dry”).

       

    • What time will you come by?

      Our service hours are between 8pm and 10pm. You will receive a text at 7pm on the evening of your scheduled pickup with your Valet’s estimated time of arrival.

    • Can I select a time preference?

      Absolutely, we are happy to work around any time preferences you may have. If you would like us to arrive at or near a specific time within our 8pm - 10pm service window (e.g. closer to 8pm; closer to 10pm), please let us know by emailing [email protected] and we will do our best to accommodate.

      If you have a permanent preference, please email our team at [email protected] and we will make note on your account. In the event you have a request specific to the current day, the simplest way to coordinate with us is to respond to our text message by texting "RINSE" (746-73). We read and respond to all texts!

    • How do I give you special instructions?

      The easiest way to set permanent special instructions on your account is to email our team at [email protected]. For any one-time special instructions please provide them to your Valet or email them on the day of the pickup to [email protected], and we'll make sure they get added to your order.

    • How do I point out stains? Do I need to point out stains?

      We inspect your order multiple times before cleaning to identify and treat stains, so you are not required to point them out to us.

      However, it is very useful for our cleaning partners to know the exact source of each stain, since the best treatment will vary by the type of stain and the fabric type. If you know the source of the stain, please let your Valet know upon pickup or email us at [email protected].

    • What happens after you take my clothes away?

      After we pick up your clothes our team initiates the inventory process with your order at our office and prepares it for cleaning. You can expect a confirmation of the pickup via email within 24 hours detailing everything we picked up.

    • How will I know the total cost?

      We will not charge you until delivery is complete, and you can expect to receive an itemized receipt via email immediately following delivery. Your final cost will vary depending on the type of service you choose and if you opt-in for any Rush Services.

      Also, you’ll receive free Standard Delivery, normally $3.99, when you give us new items to clean at the same time we deliver your completed order. If you need extra bags, just let your Valet know during your next Rinse.

      You can view our pricing page for the most up-to-date pricing list for all of our services.

       

    • How do I pay?

      Currently, we only accept payment via credit card. The most seamless way to pay is by enrolling in auto-pay, which you can do on your profile, or on our mobile app (available on iOS or android). If you enroll in auto-pay, we will just charge your card upon delivery.

       

  • Our Services

    • What services does Rinse provide?

      Rinse is a one-stop shop for all your garment care needs. Our standard services are Dry Clean / Launder & Press, Wash & Fold, and Hang Dry.

      We also offer Repairs, Leather Cleaning, and can handle most specialty items. One of our friendly Valets will pick up and deliver all of your items, so that you can enjoy some peace of mind and focus on more important things.

    • Are there items that Rinse doesn’t clean?

      At this time, there are a handful of items that Rinse cannot accept for cleaning due to the nature of the item or the risk they may pose to our team. We cannot accept the following items for cleaning:

      Certain non-clothing items
      - Pillows
      - Curtains
      - Commercial linens
      - Sofa covers
      - Area rugs
      - Sleeping bags

      These specific non-clothing items often require a specialized cleaning process that we are not equipped to provide as clothing care experts.

      Contaminated items
      We cannot accept items that have been contaminated with:
      - Bodily fluids from a human or pet
      - Excessive pet hair
      - Moisture if the item is still wet or damp
      - Mildew
      - Bedbugs
      - Poison ivy or poison oak oils
      - Hazardous chemical residue

      We cannot accept these items because they they may pose a risk to the safety of our employees and/or they may pose a risk to the items of other customers cleaned in the same facility.

      Specialty care clothing items
      - Wedding dresses
      - Vintage clothes (in some cases)
      - Costumes
      - Hats/Headwear
      - Shoes
      - Fur & Animal products (feathers, fur coats)
      - Purses/handbags

      These clothing items require specialty care that falls outside of our area of expertise. We are more than happy to offer suggestions for services that do specialize in these items and answer case-specific questions if you are unsure about a certain piece - just email our team at [email protected].

    • How does Rinse ensure quality?

      We take great pride in providing high-quality cleaning for every garment you give us. We have developed several steps in our process to ensure that your clothes always receive the best care.

      • We rely on our experience: It takes experience to recognize a great cleaner. James Joun, one of our co-founders, grew up working at his parents’ dry cleaning business and has over 20 years of experience working with cleaners.
      • We work with the best: We have a thorough vetting process and always make sure that our cleaning partners are well-managed, environmentally conscious, and follow industry best practices. 
      • We provide constant feedback: We work closely with all of our cleaning partners and provide them with thorough, detailed, and actionable feedback to ensure that they deliver a consistently great product. 
      • We have quality built into our internal process:  We have several additional processes outside of the cleaning process in place to ensure that your garments are inspected while they are in our care. No item can pass our “quality control” check and be returned to you without a member of our internal team reviewing it. 
      • We’ll do what it takes to get everything right: We are confident that your items will receive the best quality cleaning possible. If you find a stain that has slipped through the cracks or your garment doesn’t meet our (or your) quality standards, please email [email protected] and we’ll provide a complimentary re-cleaning.

      To learn more about our world-class cleaning quality and how we demonstrate it here is a link to our Ask James video series

    • What is the cleaning process for my Wash & Fold order?

      We follow best practices for cleaning all Wash & Fold orders we receive. This includes separating lights and darks, washing in cold water, and using medium heat for drying.

      We provide the option to choose scented or hypoallergenic detergent. If you have special requests or preferences around the dry temperature, detergent, or fabric softener, you can adjust your preferences hereadjust your preferences here.

      For any other requests, please reach out to [email protected]  and we will be happy to help you out.

      To learn more about the typical cleaning process for Wash & Fold orders here is a link to our Ask James video series

    • Are there any additional costs for large items in Wash & Fold?

      Yes, in some cases there are larger items that are charged on a per item basis. Primarily, these items include:

      • Comforter: $30
      • Blanket: $15
      • Mat (bath or kitchen): $6

      The reason we charge separately for these items is because they require washing and drying to be separated from the rest of your order. Comforters in particular take several hours to dry on air-only setting, which is why it’s an industry standard to charge them at a higher rate.

      If your Wash & Fold order does not contain larger specialty items it is charged by weight ($1.75 per pound) and we have a 15 lb. minimum ($26.25) + delivery.

    • Is there a minimum order size for Wash & Fold?

      Our minimum order size for Wash & Fold (the Black Bag) is 15 lbs. 

      We do accept Wash & Fold orders that weigh less than 15 lbs, however, you’ll be charged for the minimum order size of 15 lbs. Our Wash & Fold service is priced at $1.75 per pound which equates to  $26.25 + delivery for 15lbs.

      Please note that any itemized pieces including comforters/duvets, blankets, bath mats, or kitchen mats included in your Wash & Fold order do not count towards the 15 lb minimum order size. These items are washed and dried separately to follow their specific care instructions.

    • What type of detergent can I choose from?

      While we cannot guarantee a specific brand, you can select the general type of detergent you would like. These include:

      • Scented: This is our default detergent offering, which provides the traditional scented laundry smell.
      • Hypoallergenic: We have several customers who choose hypoallergenic detergent, specifically families with young children, or individuals with sensitive skin.

      You can update your preference from your customer profile pagecustomer profile page (along with other cleaning preferences), or email us at [email protected]. Please note that we do not accept detergent from customers.

    • What happens when I give my clothes for Dry Cleaning or Launder & Press?

      We first inventory your Dry Cleaning / Launder & Press order, including taking a photo of each item prior to cleaning. You can expect to review an itemized inventory of what we picked up within 24 hours via email. We work with select cleaning partners to clean your order, making sure to adhere to any special requests you may have.

      The Dry Cleaning / Launder & Press process includes stain treatment, general cleaning, and professional pressing. The entire order is inspected at each step of the process to ensure it meets our quality standards before being returned to you by one of our Valets.

      For more information on our typical cleaning process for dry cleaning orders here is a link to our Ask James video series

    • Does Rinse provide Green Dry Cleaning?

      Yes, all of Rinse’s dry cleaning partners utilize a cleaning process that is environmentally friendly. This typically refers to a process that does not involve the use of any solvents that are known carcinogens.

      Historically, the most widely used solvent in dry cleaning has been perchloroethylene (“perc”), but this solvent is now being phased out of the industry. We do not partner with any cleaners that use perc.

    • What happens when I give my clothes for Hang Dry?

      After laundering with the rest of your Wash & Fold, Hang Dry items will be hung up to dry in a climate-controlled environment, and returned to you folded.

      Our Hang Dry service is recommended for delicates and synthetics that should be air dried. Please note that Hang Dry is different from our Launder & Press service, which is typically provided by dry cleaners for items that are safe to launder, but you want returned pressed and hung. Hang Dry items are not pressed after drying, just folded, so they may be returned with wrinkles.

    • What types of clothes should I Hang Dry?

      We recommend hang drying items that are most likely to shrink with any exposure to heat during the cleaning process. The types of fabrics that we recommend for Hang Dry are:

      • Polyester
      • Spandex
      • Delicates and undergarments (these should be placed in a mesh bag)

      Note: Denim can be cared for well via Hang Dry, but we recommend Launder & Press for the best care and presentation, although potential shrinking may be slightly greater (up to 2-3%).

    • What repair services does Rinse offer?

      We offer complimentary Repair Service for missing or broken buttons free of charge. Additional basic repairs, which generally include fabric tears or re-hems are $10. Complex repairs, which generally include replacing zippers and clasps are $25. Turnaround time for most repairs is 1-2 weeks.

      Please note that we Dry Clean all garments that are provided for repair, which is not included in the cost of the repair. The best way to inform us of a repair needed is to let your Valet know upon pickup. Alternatively, you can email us at [email protected] or notify us via text message by texting "RINSE" (746-73).

      If we find an item in need of repair, we will reach out to you for your permission (unless it is complimentary, in which case we will move forward with the repair).

      Wondering why buttons tend to fall off? Learn how buttons can becomed damaged and fall off via our Ask James video series

    • Do you clean leather?

      Yes, we are able to clean leather. Although we do not Dry Clean leather, we do send the items to one of our speciality materials cleaning partners.

      The reason we (and most other cleaners) do not Dry Clean leather is that it has natural oils that need to be preserved. Exposure to any heat (including dry cleaning) may desiccate the leather and can lead to cracking, color bleeding, and a general loss of the natural oils. We work with some of the best speciality master cleaners in the business to ensure we take care of your leather garments.

      Pricing typically starts at $60 per item, and depends on the type of garment. Some leather garments may require additional care, and in that case we will notify you if your leather garment will require an additional cost. If you’d like a specific quote, please email us at [email protected] and we will make a note on your account.

    • Can you clean other specialty items?

      Although we may not be able to clean every type of item, we are happy to work with you on specific items to see if we can clean them, how long it may take, and what the estimated cost will be. The best way to start this process is to email [email protected] and let us know what type of item you are looking to clean.

    • What areas do you serve?

      Rinse is currently available in San Francisco, Los Angeles, Washington, DC, Chicago, and Boston, and we're continuing to expand our service area quickly. The zip codes we currently service in each city are:

      San Francisco: 94002, 94005, 94010, 94014, 94015, 94022, 94024, 94025, 94027, 94030, 94040, 94041, 94043, 94061, 94062 (partial), 94063, 94065, 94066, 94070, 94080, 94086, 94087, 94089, 94102, 94103, 94104, 94105, 94107, 94108, 94109, 94110, 94111, 94112, 94114, 94115, 94116, 94117, 94118, 94121, 94122, 94123, 94124, 94127, 94129, 94131, 94132, 94133, 94134, 94143, 94158, 94301, 94303, 94305, 94306, 94401, 94402, 94403, 94404, 94501, 94601, 94602, 94605, 94606, 94607, 94608, 94609, 94610, 94611, 94612, 94618, 94702, 94703, 94704, 94705, 94706, 94707, 94709, 94710, 94720, 95008, 95014, 95032, 95050, 95051, 95054, 95070, 95110, 95112, 95113, 95117, 95124, 95125, 95126, 95128, 95129, 95130, 95131, and 95134.

      Los Angeles: 90004, 90005, 90006, 90007, 90010, 90012, 90013, 90014, 90015, 90016, 90017, 90018, 90019, 90020, 90021, 90024, 90025, 90026, 90027, 90028, 90029, 90031, 90032, 90034, 90035, 90036, 90038, 90039, 90041, 90042, 90043, 90045, 90046, 90048, 90049 (partial), 90057, 90064, 90065, 90066, 90067, 90068, 90069, 90071, 90094, 90210, 90211, 90212, 90230, 90232, 90291, 90292, 90401, 90402, 90403, 90404, 90405, 91030, 91101, 91103, 91105, 91106, 91201, 91202, 91203, 91204, 91205, 91206, 91207, 91208, 91210, 91316, 91356, 91401, 91403, 91405, 91411, 91423, 91436, 91501, 91502, 91504, 91505, 91506, 91601, 91602, 91604, 91605, 91606, 91607, 91608, 90245, 90250, 90254, 90260, 90266, 90277, 90278, 90293, 90301, 90302, 90303, 90304, 90305, 90501, 90502, 90503, 90504, 90505, 90710, 90717, and 90745.

      Washington, DC: 20001, 20002, 20003, 20004, 20005, 20006, 20007, 20008, 20009, 20010, 20011, 20012, 20013, 20015, 20016, 20017, 20018, 20019, 20024, 20036, 20037, 20052, 20059, 20500, 20712, 20722, 20737, 20740, 20742, 20781, 20782, 20783 (partial), 20812, 20814 (partial), 20815, 20816, 20817 (partial), 20818, 20895, 20901, 20902, 20903, 20910, 20912, 22041, 22042, 22043, 22044, 22046, 22101, 22201, 22202, 22203, 22204, 22205, 22206, 22207, 22209, 22213, 22301, 22302, 22304, 22305, 22311, and 22314.

      Chicago: 60201, 60202, 60203, 60601, 60602, 60603, 60604, 60605, 60606, 60607, 60608, 60610, 60611, 60612 (partial), 60613, 60614, 60615, 60616, 60618, 60622, 60625, 60626, 60630, 60634, 60640, 60641, 60642, 60645, 60646, 60647, 60653, 60654, 60657, 60659, 60660, and 60661.

      Boston: 02018, 02019, 02110, 02111, 02113, 02114, 02115, 02116, 02118, 02119, 02120, 02121, 02125, 02127, 02128, 02129, 02130, 02134, 02135, 02138, 02139, 02140, 02141, 02142, 02143, 02144, 02145, 02163, 02199, 02210, 02215, 02445, 02446, and 02472.

       

    • What if I want to offer Rinse as a perk at my Company?

      We are always excited when our customers want to share Rinse with their colleagues and employees. If you are interested in exploring how we might be able to work together, please email us at [email protected] and we'll take care of you. We have several partnerships set up with companies to help them provide employee perks around Dry Cleaning & Laundry.

    • Can I recycle hangers?

      Yes, we are happy to help you get rid of your wire hangers and our cleaning partners love re-using them! Just hand whatever hangers you want to recycle to your Valet when they come by and we’ll take them off your hands. Please do not put the hangers inside the garment bag with your clothes, as this can increase the risk of damage to your clothes occurring during transportation.

    • Do you accept clothing donations?

      Absolutely! We would love to help you donate your clothes to someone in need. All you have to do is give any clothes you want to donate in a paper or plastic bag to your Valet when they come by for a regular Rinse pickup or delivery.

      We have several partnerships with local charity programs, including St. Anthony’s Free Clothing Program, Out of the Closet, and Goodwill in San Francisco.

    • Are you able to clean wedding dresses?

      No, at this time we are unable to offer cleaning for wedding dresses, due to the specialty care required. We are more than happy to offer a recommendation, so please email our team at [email protected] if you’re looking for a great wedding dress cleaner!

  • Dry Cleaning 101

    • What is dry cleaning?

      Dry cleaning is a safe way to clean clothes without using water. The cleaning process uses non-aqueous chemicals to safely clean garments of dirt and odors without risking any damage to delicate materials.

      To learn more about the dry cleaning process and why you should dry clean your garments here is a link to our Ask James video series.

    • What types of clothes should be dry cleaned?

      Any items made of natural fibers (e.g. silk, wool, etc.) are best cared for through dry cleaning. These natural fibers can react adversely when exposed to water. The natural fibers become rigid, causing the fabric to shrink, distort, and lose their color. Dry cleaning keeps delicate items soft in texture and vibrant in color.

    • Why should I dry clean my clothes?

      The dry cleaning process is safer for clothes, especially delicate fabrics, as it leads to less wear and increases longevity of your clothes since they are not exposed to machine dryers and water.

      Dry cleaning has many benefits beyond the simple chemistry between the cleaning agents and the fabrics. One of the most important steps in the cleaning process is called “pre-spotting,” in which an experienced cleaner will treat stains based on the source and fabric type.

      To learn more about the dry cleaning process and why you should dry clean your garments here is a link to our Ask James video series.

    • What’s the difference between “Dry Cleaning” and “Launder & Press”?

      Dry Cleaning involves the use of non-water based solvents to clean clothing and other textiles. Launder & Press differs in that the process involves the use of water and detergent in a commercial-grade washing machine.

      Dry Cleaning is optimal for stain removal and fabric preservation. Items emerge from the cleaning process thoroughly dried, then undergo machine or hand pressing.

      Launder & Press is optimal for odor removal, and is a requisite for starch application. Items emerge slightly damp to the touch, then are in individually pressed to finish.

      To learn more about our typical cleaning process for dry cleaning orders here is a link to our Ask James video series.

    • Can you dry clean leather? How is leather best cleaned?

      No we do not dry clean leather, but we can send the items to one of our speciality materials cleaning partners. The reason we (and most other cleaners) do not dry clean leather is that it has natural oils that need to be preserved. Exposure to any heat (including dry cleaning) may desiccate the leather and can lead to cracking, color bleeding, and a general loss of the natural oils.

      We work with some of the best speciality master cleaners in the business to ensure we take care of your leather garments. Pricing typically starts at $60 per item, and depends on the type of garment.

      Some leather garments may require additional care, and in that case we will notify you if your leather garment will require an additional cost. If you’d like a specific quote, please email us at [email protected] and we will take care of you.

    • Can you safely clean items with sequins or ornaments?

      Yes, but there are some inherent risks to the attached sequins and ornaments due to the mechanical action of the cleaning process. We take full precaution to protect all sequined or ornamented garments, including turning them inside out and putting them in protective mesh bags so they don’t tangle with other garments. However, we ask that you give us your approval before proceeding, which can cause the cleaning process to be delayed by a few days. If you would like to provide a permanent preference to clean all items with sequins or ornaments, regardless of risk, please let us know at [email protected] and we will make a note on your account.

    • What is environmentally-friendly Dry Cleaning, and does Rinse use it?

      Environmentally friendly dry cleaning typically refers to a process that does not involve the use of any solvents that are known carcinogens.

      Historically, the most widely used solvent in dry cleaning has been perchloroethylene (“perc”), but this solvent is now being phased out of the industry.

      All of Rinse’s dry cleaning partners use environmentally friendly cleaning processes, and none of our cleaning partners use perc.

    • What is starch?

      Starch is something that can be added to the cleaning process for cotton dress shirts to give them a crisper look and feel. The starch binds to the fibers and helps them keep their shape better through wear. The more starch that is applied, the crisper the hold will be. Starch level is a personal preference, and you can set your desired starch levels for shirts from your account pageyour account page.

    • What is Wet Cleaning?

      Wet cleaning is a water-based alternative to dry cleaning that is safe for use for dry clean-only items. It uses special machinery to maintain the size of the garment and feel of the fabric, while cleaning the garment with water and detergents.

      The wet cleaning process requires a high level of expertise to appropriately use the process. We only work with cleaning partners who have demonstrated a great quality and consistency in the wet cleaning process.

      Wet cleaning is recommended for water soluble stains on dry-clean only materials, since it will have greater cleaning efficacy while maintaining the look and feel of the fabric. However, we do not recommend wet cleaning for all your dry clean-only clothes.

    • Is there a minimum order for Dry Cleaning and Launder & Press?

      No, there is no minimum order for our Dry Cleaning / Launder & Press service. You can submit 1 garment at a time, or 100, and we won't charge an extra fee.

  • Pick-up and Delivery

    • Do you offer Rush Delivery?

      Yes, we offer Rush Services for an additional fee of $5.00.

      • Wash & Fold can be turned around in 24-hours.
      • Dry Cleaning / Launder & Press can be turned around in 48-hours.
      • Hang Dry cannot be rushed and will return on your regular route day.
      • Let your Valet know upon pickup if you need any of your clothes turned around in advance of your normal route day!

         

    • How do I schedule a pick-up or drop-off?

      If you are a new customer, the best way to schedule your first pick-up is by signing up at www.rinse.com or via our Mobile App (on iOS and Android) and choosing the date you want us to come by.

      If you are already a customer, the best way to schedule a Rinse is to just reply "Y" to our text. In fact, feel free to press "Y" on any night (and not just your route night) and we will come by to take care of you. As an existing customer, you can also schedule a Rinse via our "My Account" page or on our mobile app.

      If you are already a customer, the best way to schedule a Rinse is to simply reply "Y" to our text. In fact, feel free to press "Y" on any night (and not just your route night) and we will come by to take care of you. As a new or existing customer, you can also schedule a Rinse here.

    • What happens if I text “Y” after 5pm on a given day?

      We will do our best to work with you if you text “Y” after our 5pm deadline. However, due to overwhelming demand for Rinse’s services, it is difficult for us to accommodate late replies and we cannot guarantee we are able to add your order.

      We are often able to work a late "Y" into our schedule as long as our customer is amenable to an arrival past 10pm, though the more common option in this situation is opting to have your Rinse the next day. .

    • Will you only come by on my route days, or can I schedule a Rinse on other nights?

      Yes, you can schedule a rinse on non route days. We pickup and deliver 7 days a week between 8pm and 10pm. To schedule a Rinse, you can text “Y” to "RINSE" (746-73) (you don’t need to wait for us to text you).

      You can also schedule a Rinse on our website or on our mobile app (available on iOS and Android).

      We will send smart reminders twice a week on your "route" days:

      • All of our customers are on a "route”.
        • Either Sunday & Wednesday, Monday & Thursday, or Tuesday & Friday. 
        • Text message reminders are sent on your "route" days. 
      • You can update the route you prefer to be on by visiting our customer preferences pagecustomer preferences page.  
    • When will my clothes be ready for delivery?

      Typically, your clothes are ready for delivery on your route days, or 3-4 days after we pick them up. Our route days are Sunday & Wednesday, Monday & Thursday, and Tuesday & Friday. For example, if you had your clothes picked up on Sunday, they will be ready for delivery on Wednesday. We do offer Rush Services to have your clothes returned to you quicker.

      Reply "Y" to schedule your delivery.

      • Standard delivery is $3.99 and will be 3-4 days after we pick up your clothes.
      • We will send a text message reminder if we haven't heard from you to let you know your clothes are ready for delivery.
      • All you have to do is reply "Y" to our text to schedule your delivery.
      • The vast majority of our customers take advantage of this simple process.

      Need your clothes back fast?

      • 24-hour turnaround available for Wash & Fold (an additional $5.00 fee).
      • 48-hour turnaround available for Dry Cleaning / Launder & Press (an additional $5.00 fee).
      • Request early delivery with your Valet, by emailing [email protected], or by texting "RINSE" (746-73).

      Rinse...and repeat.

      • We will continue to send smart text message reminders two days a week. Just reply "Y" to create an order (pickup or delivery).
      • Enjoy clean clothes. Enjoy amazing service. Enjoy peace of mind.
    • Can I give you more clothes at the time of drop-off?

      Yes, many of our customers give us more clothes for cleaning every time we come by with a delivery. If you are consistently giving us new clothes every time we come by to deliver your finished items, we are happy to provide an extra Rinse laundry bag to help expedite the process.

      Additionally, you’ll receive free Standard Delivery, normally $3.99, when you give us new items to clean at the same time we deliver your completed order. If you need extra bags, just let your Valet know during your next Rinse.

    • Can I get my Wash & Fold turned around next day?

      Next day Wash & Fold is definitely available!

      We offer 24-hour turnaround on Wash & Fold for an additional Rush Service fee of $5.00. You can ensure you receive your Wash & Fold back the next day by submitting a request via text message at "RINSE" (746-73), emailing [email protected], or by letting your Valet know upon your pickup.

      There is also an option to set a permanent preference for next day Wash & Fold on our customer preferences page.

    • Do you charge a Delivery Fee?

      We charge our Standard Delivery fee of $3.99 for every delivery scheduled on your normal route day. We want to make the customer experience frictionless, so we don't charge a fee if you have to cancel or reschedule.

      We also don't charge for Standard Delivery when you give us new items to clean at the same time we deliver your completed order. If you need extra bags, just let your Valet know during your next Rinse.

      We also offer Rush Service for Wash & Fold and Dry Cleaning / Launder & Press for an additional fee of $5.00. Wash & Fold Rush Service is a 24-hour turnaround, and Dry Cleaning / Launder & Press is a 48-hour turnaround.

    • What is the Rinse Standard Delivery fee?

      The Standard Delivery fee is $3.99 applied to each order, including orders with Rush Service requested. The Standard Delivery fee is applied upon delivery only. All pickups are free of charge.

      We also offer free Standard Delivery when you give us new items to clean at the same time we deliver your completed order. If you need extra bags, just let your Valet know during your next Rinse.

    • What is the difference between Standard Delivery and Rush Service?

      Standard delivery is a fee of $3.99 that is applied to all orders, regardless of whether or not Rush Service has been requested. The normal turnaround time for delivery is 3-4 days when Rush Service is not requested.

      Rush Service is an additional $5.00 fee that allows you to receive your clothes back quicker. Our Rush Service turnaround time for Wash & Fold is 24-hours, and our Rush Service turnaround time for Dry Cleaning / Launder & Press is 48-hours.

      You are able to request Rush Service by communicating with your Valet upon pickup, emailing [email protected], or by texting us at "RINSE" (746-73).

    • What delivery fees will I be charged if I have both regular turnaround and rush items in my order?

      If you schedule a single pickup that includes both regular turnaround items and rush service items (resulting in two separate deliveries) you will be charged a Standard Delivery fee of $3.99 for each delivery and one Rush Service fee of $5.00 for your rush items. 

    • Can I receive a delivery if I’m not home?

      We offer "personless" pickup and delivery for customers who cannot always be present between 8pm and 10pm given their busy schedules. 

      "Personless" pickup and delivery allows our Valet to pick up or deliver your order without you having to be available. Here is how it works: 
      • We will provide you with a hang bar that you can place on your door. 
      • You can leave the order you would like for us to pick up on the hang bar and our Valet will know to pick up these items for cleaning. 
      • For delivery, you can just place the hang bar on your door and our Valet will place your clean items on the bar, mark your order as delivered, and you will receive a text message confirmation along with a photo that shows you exactly where the Valet left your items. 
      • If you opt to utilize "personless" pickup or delivery, we ask you to consider that our Valet has access to a safe place to deliver and pick up your clothes. Typically, this means you can buzz us into your apartment building remotely or you can provide a door code, but every situation is different. 
    • What if I need to cancel my Rinse?

      No worries, we understand if you need to cancel! Just text us at "RINSE" (746-73) or email [email protected] and let us know you need to cancel or reschedule. There are no cancellation penalties, just appreciation for giving us the heads up!

    • What if I am running late and your Valet is on the way?

      The best thing to do if you are running late is to text us at "RINSE" (746-73) or email [email protected]. Often times we are able to accommodate our customers by having our Valet come back at the end of the route (i.e. around 10pm or slightly after). If not, we can cancel or reschedule and there are no penalties.

    • Is it possible to have my clothes delivered to an alternate address?

      Yes, as long as the alternate address is within our service area. Just email [email protected] or text our SMS number "RINSE" (746-73) to let us know what the alternate address is. Please be sure to include any instructions we may need to know to ensure we can complete the delivery.

      If you need to make permanent changes to your address, you can update your address in the “profile” section on our “my account” page.

  • Billing and Payments

    • How much does Rinse cost?

      We offer Wash & Fold, Dry Cleaning / Launder & Press, Hang Dry, and Speciality Cleaning services, which vary in price. To view our detailed pricing page, please visit our price list page

      Our goal is to provide an incredible customer experience that is more convenient than anything out there, but to do it at a competitive price. We take pride in being as transparent as possible and, unlike most dry cleaners, there are no hidden fees at Rinse.

      Additionally, you’ll receive free Standard Delivery, normally $3.99, when you give us new items to clean at the same time we deliver your completed order. If you need extra bags, just let your Valet know during your next Rinse.

      We also provide full service garment care. If you have an item you would like us to care for and you do not see it listed above, please email [email protected] for pricing information.
       

    • Do you have hidden fees?

      No, there are no hidden fees associated with Rinse. Although much of our industry engages in "upcharging" via hidden fees, we strive to be fully transparent and do not upcharge on any items. If you ever have any questions on billing, please email us at [email protected] or text us at "RINSE" (746-73) and we'll take care of you.

    • How do I enroll in Auto-Pay?

      If you have already created your account but did not enroll in auto-pay at the point of sign-up, you can enter / update your billing information here.

      If you are a new customer, when you sign-up on our website or via our mobile app (available on iOS or Android) you will see a prompt to enroll in auto-pay. Please note on our website this is currently optional, but on our mobile app enrolling in auto-pay is mandatory to complete the sign-up process.

    • How do I enter or update my billing information?

      If you have already created your account but did not enroll in Auto-Pay at the point of sign-up, you can enter or update your Billing information herehere.

    • Is there a way to pay for Rinse’s services without enrolling in Auto-Pay?

      Although Auto-Pay is the easiest (and most frictionless) way to pay for Rinse, we are also able to accept one time payments. To proceed with a one time payment please email [email protected] and our Customer Care team will work with you to take care of your payment. Please note that our Valets are not able to accept any form of payment in-person during pickup or delivery. 

    • Where do I enter a promo code?

      The best place to enter a promo code is in our “special instructions” box at the point of sign-up on our website. If you already have an account with us or signed up via our mobile app, the best option is to notify us of your promo code by emailing [email protected] or texting us at "RINSE" (746-73). We will make sure it gets added to your profile right away and is ready to be applied to your next Rinse.

    • Can I tip my Valet?

      Yes - you are able to tip your Valet upon delivery via text!  Simply reply to your delivery confirmation text message with “TIP” followed by the dollar amount you’d like to give (e.g. "TIP $5") and it’ll be automatically added to your receipt.

  • Policies

    • Will Rinse accept a copy of my keys?

      We do not accept keys from our customers for liability purposes. However, the best way to receive a Rinse when you are not home is to let us know you prefer “personless” pickup and delivery.

      We offer “personless” pickup and delivery for customers who cannot always be present between 8pm and 10pm given their busy schedules.

      "Personless" pickup and delivery allows our Valet to pick up or deliver your clothes without you having to be available. Here is how it works:

      • We will provide you with a hang bar that you can place on your door.
      • You can leave the clothes you would like for us to pick up on the hang bar and our Valet will know to pick up these items up for cleaning.
      • For delivery, you can just place the hang bar on your door and our Valet will place your clean items on the bar, mark your order as delivered, and you will receive text message confirmation along with a photo that shows you exactly where the Valet left your items.
      • If you opt to utilize “personless” pickup or delivery, we ask you to consider that our Valet has access to a safe place to deliver and pick up your clothes. Typically, this means you can buzz us into your apartment building remotely or you can provide a door code, but every situation is different.
    • Does Rinse re-clean clothes if the stain doesn’t come out?

      We will re-clean items if we receive them back from a cleaning partner and believe there is room for improvement or they fall short of our standards. We have built several steps in the cleaning process to ensure your garment(s) always receive the best care.

      If we believe further attempts to remove a stain may cause damage to the item, we will return your garment with a tag attached to the hanger indicating so.

      What happens if I receive an item back where a stain remains and a tag was not attached to the hanger?

      • Let us know either by emailing us at [email protected], texting us at "RINSE" (746-73), or via our Valet. Given the sheer volume of garments we clean, there is a chance one will slip through the cracks every once in awhile.
      • We will re-clean your item for free. If we believe it is at risk of damage, we will let you know.
    • What is Rinse’s policy on items with risk of damage during cleaning?

      If we believe the item will put other items at risk during cleaning (i.e. color bleeding) we will return the item to you uncleaned. Otherwise, we will work with you to determine the best course of action to get your garment cleaned.

      If we can Dry Clean the item without putting other items at risk we will get your permission to proceed before moving forward. Common examples include items with pre-existing damage or with sequins or ornamentation.

      If we believe we can only clean the item using a specialty cleaner we will reach out to you for permission to proceed and approval of the additional cost and turnaround time. The most common example is leather.

       

    • What is Rinse’s policy on items with sequins or ornamentation?

      We ask that you grant us approval and release Rinse of any liability if damage should occur during the cleaning process as there are some inherent risks to the attached sequins and ornaments due to the mechanical action of the cleaning process.

      We take full precaution to protect all sequined or ornamented garments, including turning them inside out and putting them in protective mesh bags so they don’t tangle with other garments.

      If you would like to provide a permanent preference to clean all items with sequins or ornaments, regardless of risk, please let us know at [email protected] and we will make a note on your account.

    • What is Rinse’s policy on items with faux leather?

      Before proceeding, we ask that you give us your approval and release Rinse of any liability if damage should occur as there are some inherent risks to cleaning all leather-like materials.

      Although it is not as risky as cleaning real leather, faux leather is made of plastics that still have risks of cracking, color bleeding, or melting when exposed to heat. We take full precaution to protect all faux leather items, including hang drying or steam cleaning it depending on the care label.

      If you would like to provide a permanent preference to clean all items with faux leather, regardless of risk, please let us know at [email protected] and we will make a note on your account.

    • What does Rinse do when it finds items with potential for color bleeding?

      If a garment shows susceptibility to color bleeding, we will not clean it and return it to you uncleaned. Even with your release of liability, we cannot clean these items as they pose a risk to other garments that would be cleaned at the same time. We thoroughly test all items for unstable dyes, which can be a result of the manufacturing process. If you do have a garment with the potential for color bleeding, we recommend that you spot treat it at home by hand washing any parts that requires cleaning. If you would like to talk to our of our garment care experts about a particular garment, feel free to email us at [email protected].

      To learn more about best practices to avoid color bleeding here is a link to our Ask James video series

    • What is Rinse’s policy when it finds pre-existing damage?

      If there is any risk of further damage occurring during cleaning, we will hold off and check in with you before proceeding. Our cleaning team carefully inspects all garments during the cleaning process to ensure we take the best care of them.

      Sometimes, we identify pre-existing damage on a garment. If the damage is repairable, we will recommend repair (read more about our repair services here). If the damage is unrepairable, or you would like to proceed with cleaning without repair, we ask that you give us your approval (and release Rinse of any liability if damage should occur). This may cause the cleaning process to be delayed by a few days.

      If you would like to provide a permanent preference to repair all damage, regardless of whether it's complimentary or costs extra, please let us know at [email protected] and we will make a note on your account.

    • What does Rinse do when it finds Dry Clean or Launder & Press items in Wash & Fold?

      If we find items that are suppose to be for Dry Cleaning and Launder & Press in your Wash & Fold order we will hold them back from cleaning and be sure to communicate with you how you would like to best proceed. Given the volume of orders we clean, we cannot promise that we will identify 100% of Dry Clean-only garments, so we ask the you thoroughly separate them out beforehand.

      If we just find a few items within a larger Wash & Fold order, we'll wait for your approval before proceeding with cleaning (given the increased cost). If we don't hear from you, we'll return them to you uncleaned with your Wash & Fold order.

      On the other hand, if we find a Wash & Fold order that's entirely best suited for Dry Cleaning and Launder & Press, we'll proceed with the recommended service. We'll also make sure to alert you when this happens, and give you an update on when the order will be ready (since it will likely be delayed).

      If you'd like to set a permanent preference to always Dry Clean items that we recommend and are found in your Wash & Fold order, please email us at [email protected].

    • What happens if Rinse loses or damages one of my items?

      We encourage you to open your Rinse bags as soon as they are delivered to confirm that all is well. In the rare instance that something is missing, or there is damage to one of your items, we can start working to make things right as soon as we’re aware.

      In the case of a damaged item, we will work with you to determine if it can be repaired or restored to good condition. If it cannot, and we determine the damage was a direct result of our cleaning process, we will reimburse you for the full value of that item, in accordance with our terms and conditions. For any damaged items we replace, we ask that we be able to keep them so that we can repair them and donate them to one of our local charity partners (so someone can benefit from our mistake)!

      We have implemented several processes to ensure strong inventory control, so you can rest assured that when you give us your clothes for cleaning, they will come back to you in great condition! That said, in rare instances where we have lost or damaged an item, we want to make sure to make it right for our customers.

  • Love Rinse

    • What is the best way for me to tell my friends about Rinse?

      The best way to tell your friends is to login to your account and visit our share page.

      We are thrilled that you have enjoyed your experience at Rinse enough to share the love with your friends. On our share page you will be able to send your friends your custom referral link. You will receive $25 in Rinse credit for each friend you get to sign up for Rinse once they complete their first transaction with us. They will also have $25 in Rinse credit to get started thanks to you!

      We have found that the most effective ways to spread the word are by emailing your custom link directly to people you know who could benefit from some clean clothes and peace of mind, or to share more broadly on Facebook or Twitter.

    • What rewards can I earn if I share with friends?

      Today, we have a standard “give $25, receive $25” share program in place. This means that you can share $25 Rinse credit via your referral link. For everyone who signs up via your link and uses Rinse, you will earn $25 in Rinse credit for yourself after their first transaction is complete.

      Sharing the love with a handful of friends could earn you free Laundry and Dry Cleaning for months!

    • How can I get everyone at my company using Rinse?

      We are always excited when our customers want to share Rinse with their colleagues and employees. If you are interested in exploring how we might be able to work together, please email us at [email protected] and we'll take care of you. We have several partnerships set up with companies to help them provide employee perks around Dry Cleaning & Laundry.

    • How can I get everyone in my apartment building to use Rinse?

      The easiest way is to get everyone in your apartment building to use Rinse is to share your referral link with them so that they receive $25 in Rinse credit to start. For everyone who signs up via your link and uses Rinse, you will earn $25 in Rinse credit for yourself after their first transaction is complete.

      That said, we are always looking for Apartment Ambassadors who can help us spread the word. Since every apartment building is different, and the norms within those buildings are different, we are open to any suggestions you have. Let us know how we can help you share the love and we will make it happen! Email [email protected] with any ideas or suggestions you have, or if you're interested in a custom partnership with Rinse.

    • I want to work for Rinse...what do I have to do?

      We are always excited to add amazing people to our team.  If you are interested in working for Rinse, please check out our job openings herehere or email [email protected] with your resume and tell us why you should work for Rinse!