Definitely. We have several customers who are not typically home between 8pm and 10pm, but they could still use some help given their busy schedules. For them, we offer “personless” pick-up and delivery. What this means is that we will come by and pick-up or deliver your clothes without you having to be there. The key is you need to make sure Rinse has access to a safe place to keep your clothes. Typically, this means you can buzz us into your apartment building remotely or can provide a door code, but every situation is different.
If the above options don’t make sense, Rinse has also provided a handful of customers with a lockbox they can use to store their key so we can access that whenever we come by. If you are interested in this option, please e-mail email@example.com to let us know. We charge customers at cost for the lockbox ($25) but it’s yours to keep and it unlocks “personless” delivery and makes Rinse even more frictionless.