FAQs

Can I receive a delivery if I’m not home?

We offer "personless" pickup and delivery for customers who cannot always be present between 8pm and 10pm given their busy schedules. 

"Personless" pickup and delivery allows our Valet to pick up or deliver your order without having to be available. Here is how it works: 
  • We will provide you with a hang bar that you can place on your door. 
  • You can leave the order you would like for us to pick up on the hang bar and our Valet will know to pick up these items for cleaning. 
  • For delivery, you can just place the hang bar on your door and our Valet will place your clean items on the bar, mark your order as delivered, and you will receive SMS confirmation along with a photo that shows you exactly where the Valet left your items. 
  • If you opt to utilize "personless" pickup or delivery, we ask you to consider that our Valet has access to a safe place to deliver and pick up your clothes. Typically, this means you can buzz us into your apartment building remotely or you can provide a door code, but every situation is different. 
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