What happens if the payment method I have on file cannot be successfully charged? - Rinse

Frequently Asked Questions

We’re here to help you

  • Top Questions

    • Is there a minimum order size for Wash & Fold?

      Our minimum order for Wash & Fold (the Black Bag) is $30, exclusive of delivery fees.

      We accept orders under the $30 minimum but those orders will be subject to a fee that reflects the difference. (In other words, you’ll pay a minimum of $30 per order, even if the cost of services is less than $30).

      The order minimum is waived if your order includes items in two or more of the following service types: (1) Dry Cleaning and Launder & Press, (2) Wash & Fold Per Pound Laundry, (3) Rinse Repeat, and (4) Hang Dry.

      Please note that any itemized pieces including comforters/duvets, bath mats, or kitchen mats included in your Wash & Fold order are washed and dried separately to follow their specific care instructions. The pricing for these items can be here.  

    • How do I schedule my first Rinse?

      You can schedule your first Rinse pickup on our website (www.rinse.com), or on our mobile app (available on iOS or Android). You can also text “Y” to 746-73 (RINSE) before 4pm for a pickup that same evening.

      If you have any difficulties, feel free to email us at [email protected] - our team is always happy to help! 

    • What can I expect to happen on my first Rinse?

      Easy! On the evening of your scheduled pickup, a Rinse Valet will arrive between 8pm and 10pm. They’ll bring Rinse bags for Dry Clean / Launder & Press and Wash & Fold, which will all be tagged with your information. We also have a separate Hang Dry bag available upon request. We’ll work with one of our local cleaning partners to expertly clean your items, and your Valet will bring everything back to you on your confirmed delivery date. 

      You can read more about what will happen on your first Rinse below or watch our instructional video here. 

      1) Picking up your order.

      • Once your order is scheduled, you’ll receive a text message at 5:30pm on the evening of your pickup with an estimated time of arrival for your Valet.  While we do offer Personless pickup and delivery options, we require that you be available for your first pickup so that we may go through the onboarding process with you.
      • Your Valet will arrive between 8pm - 10pm. 
      • Your Valet will provide you with two different color-coded Rinse bags. 
        • White = Dry Clean / Launder & Press 
        • Black = Wash & Fold  
        • Teal = Hang Dry (available upon request) 
      • If you are able to, prior to arrival prepare and sort your clothes and other items that will need cleaning accordingly and have them ready to go. Your Valet can either wait for you to place your items into the correct bags based on their service type or, if you can place your items into disposable, sealed bags labeled for the correct service type ahead of your pickup, your Valet can place the bags directly into your personalized Rinse bags.
      • Your Valet will explain in detail what can go in each bag and the various options you have for the delivery of your items. 
      • Pay-As-You-Go orders have a Pickup & Delivery Fee of $9.95 and a $5.00 Service Fee. These fees are waived for all Rinse Repeat subscribers (learn more about Rinse Repeat here). 
      • If you need your clothes returned quicker, Wash & Fold is available for 24-hour Rush.
      • If you have any special instructions regarding your clothes and other items (e.g. stains), please inform your Valet. You can also set your personal cleaning preferences on your Rinse account.  
      • We also provide Hang Dry services. You’ll have the option to receive a Teal Hang Dry bag for your more fragile laundry items, such as athletic wear and intimates, that need to avoid the heat of the dryer. Hang Dry items will also be returned neatly folded.

      2) Cleaning your order. 

      • After pickup, we dispatch your items to our vetted cleaning partners. 
      • Once the partner has processed your bag, you will receive a detailed email including a list of the items you put in our care. 
      • We only work with carefully selected local cleaners who have established a very high level of quality and reliability. 
      • For your protection and overall peace of mind, we have also built multiple layers of inspection and control to ensure high-quality. 

      3) Delivering your clean order. 

      • We will send you a text the morning of your scheduled delivery date to confirm we are coming that evening. If your delivery has not been confirmed yet, we will send you a text on your next route day to let you know that your clothes are ready for delivery. Just reply "Y" to automatically confirm delivery for that evening.
      • Once confirmed, you’ll receive a text message at 5:30pm on the evening of your delivery with an estimated time of arrival for your Valet (between 8pm and 10pm).
      • Your Valet will deliver your clean clothes to your door. Be sure to open your bags to let your clothes breathe and confirm that all is well with your order.
      • Rinse...and repeat!

    • Can I get my Wash & Fold turned around next day?

      Next day Wash & Fold is definitely available!

      We offer 24-hour turnaround on Wash & Fold for an additional Rush Fee of $9.95. You can select next-day rush when placing your order on rinse.com or our mobile app. You can also request next-day rush by submitting a request via text message at "RINSE" (746-73) or emailing [email protected].

      There is also an option to set a permanent preference for next day Wash & Fold on our customer preferences page.

    • Can I receive a delivery if I’m not home?

      If you are not available during our 8pm - 10pm delivery window, you can enable the Rinse Drop settings on your account, which will allow you to designate where you would like your order to be left. Please note that we do require a Release of Liability in order to enable the Rinse Drop settings on your account. In addition, while we do offer personless pickup and delivery options, we require that you be available for your first pickup so that we may go through the onboarding process with you.

      If you opt to utilize Rinse Drop for pickup or delivery, we ask you to consider that our Valet has access to a safe place to pick up and deliver your clothes. Typically, this means you can buzz us into your apartment building remotely or you can provide a door code, but every situation is different. If you don’t feel comfortable with your items or deliveries being left there, please don’t select it as your Rinse Drop location!

      For more information on Rinse Drop, please review our Rinse Drop FAQ.

    • What is the best way for me to tell my friends about Rinse?

      The best way to tell your friends is to login to your account and visit our share page.

      We are thrilled that you have enjoyed your experience at Rinse enough to share the love with your friends. On our share page you will be able to send your friends your custom referral link. You will receive $25 in Rinse credit for each friend you get to sign up for Rinse once they complete their first transaction with us. They will also have $25 in Rinse credit to get started thanks to you!

      We have found that the most effective ways to spread the word are by emailing your custom link directly to people you know who could benefit from some clean clothes and peace of mind, or to share more broadly on Facebook or Twitter.

    • How does Rinse ensure quality?

      We take great pride in providing high-quality cleaning for every garment you give us. We have developed several steps in our process to ensure that your clothes always receive the best care.

      • We rely on our experience: It takes experience to recognize a great cleaner. James Joun, one of our co-founders, grew up working at his parents’ dry cleaning business and has over 20 years of experience working with cleaners.
      • We work with the best: We have a thorough vetting process and always make sure that our cleaning partners are well-managed, environmentally conscious, and follow industry best practices. 
      • We provide constant feedback: We work closely with all of our cleaning partners and provide them with thorough, detailed, and actionable feedback to ensure that they deliver a consistently great product. 
      • We have quality built into our internal process:  We have several additional processes outside of the cleaning process in place to ensure that your garments are inspected while they are in our care. No item can pass our “quality control” check and be returned to you without a member of our internal team reviewing it. 
      • We’ll do what it takes to get everything right: We are confident that your items will receive the best quality cleaning possible. If you find a stain that has slipped through the cracks or your garment doesn’t meet our (or your) quality standards, please email [email protected] and we’ll provide a complimentary re-cleaning.

  • My First Rinse

    • How do I schedule my first Rinse?

      You can schedule your first Rinse pickup on our website (www.rinse.com), or on our mobile app (available on iOS or Android). You can also text “Y” to 746-73 (RINSE) before 4pm for a pickup that same evening.

      If you have any difficulties, feel free to email us at [email protected] - our team is always happy to help! 

    • What can I expect to happen on my first Rinse?

      Easy! On the evening of your scheduled pickup, a Rinse Valet will arrive between 8pm and 10pm. They’ll bring Rinse bags for Dry Clean / Launder & Press and Wash & Fold, which will all be tagged with your information. We also have a separate Hang Dry bag available upon request. We’ll work with one of our local cleaning partners to expertly clean your items, and your Valet will bring everything back to you on your confirmed delivery date. 

      You can read more about what will happen on your first Rinse below or watch our instructional video here. 

      1) Picking up your order.

      • Once your order is scheduled, you’ll receive a text message at 5:30pm on the evening of your pickup with an estimated time of arrival for your Valet.  While we do offer Personless pickup and delivery options, we require that you be available for your first pickup so that we may go through the onboarding process with you.
      • Your Valet will arrive between 8pm - 10pm. 
      • Your Valet will provide you with two different color-coded Rinse bags. 
        • White = Dry Clean / Launder & Press 
        • Black = Wash & Fold  
        • Teal = Hang Dry (available upon request) 
      • If you are able to, prior to arrival prepare and sort your clothes and other items that will need cleaning accordingly and have them ready to go. Your Valet can either wait for you to place your items into the correct bags based on their service type or, if you can place your items into disposable, sealed bags labeled for the correct service type ahead of your pickup, your Valet can place the bags directly into your personalized Rinse bags.
      • Your Valet will explain in detail what can go in each bag and the various options you have for the delivery of your items. 
      • Pay-As-You-Go orders have a Pickup & Delivery Fee of $9.95 and a $5.00 Service Fee. These fees are waived for all Rinse Repeat subscribers (learn more about Rinse Repeat here). 
      • If you need your clothes returned quicker, Wash & Fold is available for 24-hour Rush.
      • If you have any special instructions regarding your clothes and other items (e.g. stains), please inform your Valet. You can also set your personal cleaning preferences on your Rinse account.  
      • We also provide Hang Dry services. You’ll have the option to receive a Teal Hang Dry bag for your more fragile laundry items, such as athletic wear and intimates, that need to avoid the heat of the dryer. Hang Dry items will also be returned neatly folded.

      2) Cleaning your order. 

      • After pickup, we dispatch your items to our vetted cleaning partners. 
      • Once the partner has processed your bag, you will receive a detailed email including a list of the items you put in our care. 
      • We only work with carefully selected local cleaners who have established a very high level of quality and reliability. 
      • For your protection and overall peace of mind, we have also built multiple layers of inspection and control to ensure high-quality. 

      3) Delivering your clean order. 

      • We will send you a text the morning of your scheduled delivery date to confirm we are coming that evening. If your delivery has not been confirmed yet, we will send you a text on your next route day to let you know that your clothes are ready for delivery. Just reply "Y" to automatically confirm delivery for that evening.
      • Once confirmed, you’ll receive a text message at 5:30pm on the evening of your delivery with an estimated time of arrival for your Valet (between 8pm and 10pm).
      • Your Valet will deliver your clean clothes to your door. Be sure to open your bags to let your clothes breathe and confirm that all is well with your order.
      • Rinse...and repeat!

    • Will you remind me that you are coming by?

      Yes, you can expect the first reminder text message on the morning of your scheduled pickup. We will also send a text at 5:30pm that evening with your Valet’s estimated time of arrival. You can always reply to our texts if you have any questions as our team responds to all texts!

    • Will you bring me my own personal Rinse laundry bags?

      Yes, your Valet will provide you with three of your own color-coded Rinse laundry bags.

      • White = Dry Clean / Launder & Press
      • Black = Wash & Fold 
      • Teal = Hang Dry 

      If you are able to, prior to your Valet’s arrival prepare and sort your clothes and other items that will need cleaning accordingly. If you ever need additional or replacement Rinse bags you can let us know via text message by texting "RINSE" (746-73) or via email at [email protected].

    • Should I separate my dry cleaning and laundry?

      Yes, if possible we ask that you separate your Dry Cleaning / Launder & Press and Wash & Fold prior to your Valet’s arrival. If you are not able to do so, no problem! Our Valet will still provide your Rinse bags and can standby while you sort your items.

      There is an easy rule of thumb for how to best separate your laundry:

      • Anything you would like returned, pressed, and on hangers should be placed in the WHITE (Dry Clean / Launder & Press) bag.
      • Any laundry you want machine washed and returned folded should be placed in the BLACK (Wash & Fold) bag.

      We also offer customers TEAL Hang Dry bags. These bags are for any laundry you want machine washed and hung to dry (a.k.a. “air dry” or “line dry”).

       

    • What time will you come by?

      Our service hours are between 8pm and 10pm. You will receive a text at 5:30pm on the evening of your scheduled pickup with your Valet’s estimated time of arrival.

    • Can I select a time preference?

      Absolutely, we are happy to work around any time preferences you may have. If you would like us to arrive at or near a specific time within our 8pm - 10pm service window (e.g. closer to 8pm; closer to 10pm), please let us know by emailing [email protected] and we will do our best to accommodate.

      In the event you have a request specific to the current day, the simplest way to coordinate with us is to respond to our text message by texting "RINSE" (746-73). We read and respond to all texts!

    • How do I give you special instructions?

      The easiest way to set permanent special instructions on your account is to email our team at [email protected]. For any one-time special instructions please provide them to your Valet or email them on the day of the pickup to [email protected], and we'll make sure they get added to your order.

    • How do I point out stains? Do I need to point out stains?

      We inspect your order multiple times before cleaning to identify and treat stains, so you are not required to point them out to us.

      However, it is very useful for our cleaning partners to know the exact source of each stain, since the best treatment will vary by the type of stain and the fabric type. If you know the source of the stain, please let your Valet know upon pickup or email us at [email protected].

    • What happens after you take my clothes away?

      After we pick up your clothes our team initiates the inventory process with your order at our office and prepares it for cleaning. You can expect a confirmation of the pickup via email within 24 hours detailing everything we picked up.

    • How will I know the total cost?

      We will not charge you until delivery is complete, and you can expect to receive an itemized receipt via email immediately following delivery. Your final cost will vary depending on the type of service you choose and if you opt-in for any Rush Services.

      You can view our pricing page for the most up-to-date pricing list for all of our services.

       

    • How do I pay?

      Currently, we only accept payment via credit or debit card. You can enter or edit your card information on you profile, or on our mobile app (available on iOS or android). 

       

  • Our Services

    • What services does Rinse provide?

      Rinse is a one-stop shop for all your garment care needs. Our standard services are Dry Clean / Launder & Press, Wash & Fold, and Hang Dry.

      We also can handle many specialty items. One of our friendly Valets will pick up and deliver all of your items, so that you can enjoy some peace of mind and focus on more important things.

    • Are there items that Rinse doesn’t clean?

      At this time, there are a handful of items that Rinse cannot accept for cleaning due to the nature of the item or the risk they may pose to our team. We cannot accept the following items for cleaning:

      Certain non-clothing items
      - Pillows
      - Curtains*
      - Commercial linens
      - Sofa covers
      - Area rugs
      - Sleeping bags
      - Stuffed animals
      - Leather items
      - Suede items

      These specific non-clothing items often require a specialized cleaning process that we are not equipped to provide as clothing care experts.

      *For more information on curtain cleaning, please see our FAQ Do you clean curtains?

      Contaminated items
      We cannot accept items that have been contaminated with:
      - Bodily fluids from a human or pet
      - Excessive pet hair
      - Moisture if the item is still wet or damp
      - Mildew
      - Bedbugs
      - Poison ivy or poison oak oils
      - Hazardous chemical residue

      We cannot accept these items because they may pose a risk to the safety of our employees and/or they may pose a risk to the items of other customers cleaned in the same facility.

      Specialty care clothing items
      - Wedding dresses
      - Vintage clothes (in some cases)
      - Costumes
      - Hats/Headwear
      - Shoes
      - Fur & Animal products (feathers, fur coats)
      - Purses/handbags

      These clothing items require specialty care that falls outside of our area of expertise. We are more than happy to offer suggestions for services that do specialize in these items and answer case-specific questions if you are unsure about a certain piece - just email our team at [email protected].

    • How does Rinse ensure quality?

      We take great pride in providing high-quality cleaning for every garment you give us. We have developed several steps in our process to ensure that your clothes always receive the best care.

      • We rely on our experience: It takes experience to recognize a great cleaner. James Joun, one of our co-founders, grew up working at his parents’ dry cleaning business and has over 20 years of experience working with cleaners.
      • We work with the best: We have a thorough vetting process and always make sure that our cleaning partners are well-managed, environmentally conscious, and follow industry best practices. 
      • We provide constant feedback: We work closely with all of our cleaning partners and provide them with thorough, detailed, and actionable feedback to ensure that they deliver a consistently great product. 
      • We have quality built into our internal process:  We have several additional processes outside of the cleaning process in place to ensure that your garments are inspected while they are in our care. No item can pass our “quality control” check and be returned to you without a member of our internal team reviewing it. 
      • We’ll do what it takes to get everything right: We are confident that your items will receive the best quality cleaning possible. If you find a stain that has slipped through the cracks or your garment doesn’t meet our (or your) quality standards, please email [email protected] and we’ll provide a complimentary re-cleaning.

    • What is the cleaning process for my Wash & Fold order?

      We follow best practices for cleaning all Wash & Fold orders we receive. This includes separating lights and darks, washing in cold water, and using medium heat for drying.

      We provide the option to choose scented or hypoallergenic detergent. If you have special requests or preferences around detergent, or fabric softener, you can adjust your preferences here.

      For any other requests, please reach out to [email protected]  and we will be happy to help you out.

    • Are there any additional costs for large items in Wash & Fold?

      Yes, in some cases there are larger items that are charged on a per item basis. Primarily, these items include:

      • Comforter/Duvet: $39.95
      • Duvet Cover: $15
      • Bath mat: $5
      • Sheets or Tablecloth: Per lb

      The reason we charge separately for these items is because they require washing and drying to be separated from the rest of your order. Comforters in particular take several hours to dry on air-only setting, which is why it’s an industry standard to charge them at a higher rate.

      If your Wash & Fold order does not contain larger specialty items it is charged by weight. 

    • Is there a minimum order size for Wash & Fold?

      Our minimum order for Wash & Fold (the Black Bag) is $30, exclusive of delivery fees.

      We accept orders under the $30 minimum but those orders will be subject to a fee that reflects the difference. (In other words, you’ll pay a minimum of $30 per order, even if the cost of services is less than $30).

      The order minimum is waived if your order includes items in two or more of the following service types: (1) Dry Cleaning and Launder & Press, (2) Wash & Fold Per Pound Laundry, (3) Rinse Repeat, and (4) Hang Dry.

      Please note that any itemized pieces including comforters/duvets, bath mats, or kitchen mats included in your Wash & Fold order are washed and dried separately to follow their specific care instructions. The pricing for these items can be here.  

    • What type of detergent can I choose from?

      While we cannot guarantee a specific brand, you can select the general type of detergent you would like. These include:

      • Scented: This is our default detergent offering, which provides the traditional scented laundry smell.
      • Hypoallergenic: We have several customers who choose hypoallergenic detergent, specifically families with young children, or individuals with sensitive skin.

      You can update your preference from your customer profile pagecustomer profile page (along with other cleaning preferences), or email us at [email protected]. Please note that we do not accept detergent from customers.

    • What happens when I give my clothes for Dry Cleaning or Launder & Press?

      We first inventory your Dry Cleaning / Launder & Press order, including taking a photo of each item prior to cleaning. You can expect to review an itemized inventory of what we picked up within 24 hours via email. We work with select cleaning partners to clean your order, making sure to adhere to any special requests you may have.

      The Dry Cleaning / Launder & Press process includes stain treatment, general cleaning, and professional pressing. The entire order is inspected at each step of the process to ensure it meets our quality standards before being returned to you by one of our Valets.

    • Does Rinse provide Green Dry Cleaning?

      Yes, all of Rinse’s dry cleaning partners utilize a cleaning process that is environmentally friendly. This typically refers to a process that does not involve the use of any solvents that are known carcinogens.

      Historically, the most widely used solvent in dry cleaning has been perchloroethylene (“perc”), but this solvent is now being phased out of the industry. We do not partner with any cleaners that use perc.

    • What happens when I give my clothes for Hang Dry?

      After laundering with the rest of your Wash & Fold, Hang Dry items will be hung up to dry in a climate-controlled environment, and returned to you folded.

      Our Hang Dry service is recommended for delicates and synthetics that should be air dried. Please note that Hang Dry is different from our Launder & Press service, which is typically provided by dry cleaners for items that are safe to launder, but you want returned pressed and hung. Hang Dry items are not pressed after drying, just folded, so they may be returned with wrinkles.

    • What types of clothes should I Hang Dry?

      We recommend hang drying items that are most likely to shrink with any exposure to heat during the cleaning process. The types of fabrics that we recommend for Hang Dry are:

      • Polyester
      • Spandex
      • Delicates and undergarments (these should be placed in a mesh bag)

      Note: Denim can be cared for well via Hang Dry, but we recommend Launder & Press for the best care and presentation, although potential shrinking may be slightly greater (up to 2-3%).

    • What repair services does Rinse offer?

      We offer complimentary Repair Service for missing or broken buttons free of charge with any Dry Cleaning order.

    • Do you clean leather?

      As of August 2023, Rinse no longer offers leather cleaning services.

    • Can you clean other specialty items?

      Although we may not be able to clean every type of item, we are happy to work with you on specific items to see if we can clean them, how long it may take, and what the estimated cost will be. The best way to start this process is to email [email protected] and let us know what type of item you are looking to clean.

    • What areas do you serve?

      Rinse is currently available in the San Francisco Bay Area, Los Angeles, Washington, DC, Chicago, Boston, New York, New Jersey, Austin, Dallas, and Seattle, and we're continuing to expand our service area quickly. The ZIP codes we currently service in each city are:

      San Francisco Bay Area: 94002, 94005, 94010, 94014, 94015, 94022, 94024, 94025, 94027, 94030, 94040, 94041, 94043, 94044 (partial), 94061, 94062 (partial), 94063, 94065, 94066, 94070, 94080, 94085, 94086, 94087, 94089, 94102, 94103, 94104, 94105, 94107, 94108, 94109, 94110, 94111, 94112, 94114, 94115, 94116, 94117, 94118, 94121, 94122, 94123, 94124, 94127, 94129, 94131, 94132, 94133, 94134, 94143, 94158, 94301, 94303, 94304 (partial), 94305, 94306, 94401, 94402, 94403, 94404, 94501, 94502, 94507, 94516, 94520 (partial), 94523, 94526, 94530, 94536, 94538, 94539 (partial), 94546, 94549, 94555 (partial), 94556, 94560 (partial), 94563, 94575, 94577, 94578, 94579, 94580, 94587 (partial), 94595, 94596, 94597, 94598, 94601, 94602, 94603, 94605, 94606, 94607, 94608, 94609, 94610, 94611, 94612, 94618, 94619 (partial), 94621, 94702, 94703, 94704, 94705, 94706, 94707, 94708, 94709, 94710, 94720, 94801, 94803, 94804, 94805, 94806, 94850, 95002, 95008, 95014, 95030 (partial), 95032, 95035 (partial), 95050, 95051, 95054, 95070, 95110, 95112, 95113, 95116, 95117, 95118, 95121, 95122, 95124, 95125, 95126, 95127 (partial), 95128, 95129, 95130, 95131, 95132 (partial), 95133, 95134, and 95136.

      Los Angeles: 90004, 90005, 90006, 90007, 90008, 90009, 90010, 90012, 90013, 90014, 90015, 90016, 90017, 90018, 90019, 90020, 90021, 90024, 90025, 90026, 90027, 90028, 90029, 90031, 90032, 90033, 90034, 90035, 90036, 90038, 90039, 90041, 90042, 90043, 90045, 90046, 90048, 90049 (partial), 90056, 90057, 90064, 90065, 90066, 90067, 90068, 90069, 90071, 90077, 90094, 90210, 90211, 90212, 90230, 90232, 90245, 90250, 90254, 90260, 90266, 90272, 90274, 90275, 90277, 90278, 90291, 90292, 90293, 90301, 90302, 90303, 90304, 90305, 90401, 90402, 90403, 90404, 90405, 90501, 90502, 90503, 90504, 90505, 90703, 90710, 90712, 90713, 90715, 90716, 90717, 90731, 90732, 90744, 90745, 90755, 90802, 90803, 90804, 90805, 90806, 90807, 90808, 90810, 90813, 90814, 90815, 90822, 91016, 91030, 91101, 91103, 91105, 91106, 91108, 91201, 91202, 91203, 91204, 91205, 91206, 91207, 91208, 91210, 91316, 91356, 91367, 91401, 91403, 91405, 91411, 91423, 91436, 91501, 91502, 91504, 91505, 91506, 91601, 91602, 91604, 91605, 91606, 91607, 91608, 91706, 91722, 91723, 91731, 91732, 91733, 91744, 91746, 91754, 91755, 91770, 91775, 91776, 91780, 91790, and 91791.

      Washington, DC: 20001, 20002, 20003, 20004, 20005, 20006, 20007, 20008, 20009, 20010, 20011, 20012, 20013, 20015, 20016, 20017, 20018, 20019, 20020, 20024, 20032, 20036, 20037, 20052, 20057, 20059, 20064, 20151, 20170, 20171, 20190, 20191, 20194, 20268, 20500, 20705, 20706, 20710, 20712, 20722, 20737, 20740, 20742, 20743, 20770, 20781, 20782, 20783, 20784, 20785, 20810, 20812, 20814, 20815, 20816, 20817, 20818, 20850, 20851, 20852, 20854, 20895, 20896, 20901, 20902, 20903, 20904, 20906, 20910, 20912, 22003, 22027, 22030, 22031, 22032, 22033, 22041, 22042, 22043, 22044, 22046, 22066, 22101, 22102, 22124, 22150, 22151, 22152, 22180, 22181, 22182 (partial), 22201, 22202, 22203, 22204, 22205, 22206, 22207, 22209, 22213, 22301, 22302, 22303, 22304, 22305, 22306, 22307, 22308, 22310, 22311, 22312, 22314, and 22315.

      Chicago: 60016, 60018, 60025, 60029, 60043, 60053, 60062, 60068, 60076, 60077, 60091, 60093, 60104, 60126, 60130, 60131, 60153, 60154, 60155, 60160, 60162, 60163, 60164, 60165, 60171, 60176, 60201, 60202, 60203, 60301, 60302, 60304, 60305, 60601, 60602, 60603, 60604, 60605, 60606, 60607, 60608, 60610, 60611, 60612 (partial), 60613, 60614, 60615, 60616, 60618, 60622, 60624, 60625, 60626, 60630, 60631, 60634, 60637, 60639, 60640, 60641, 60642, 60644, 60645, 60646, 60647, 60651, 60653, 60654, 60656, 60657, 60659, 60660, 60661, and 60707.  

      Boston: 01890, 02108, 02109, 02110, 02111, 02113, 02114, 02115, 02116, 02118, 02119, 02120, 02121, 02122, 02124, 02125, 02127, 02128, 02129, 02130, 02131, 02132, 02134, 02135, 02138, 02139, 02140, 02141, 02142, 02143, 02144, 02145, 02148, 02149, 02150, 02151, 02152, 02155, 02163, 02176, 02180, 02199, 02210, 02215, 02222, 02420, 02421, 02445, 02446, 02451, 02452, 02453, 02458, 02459, 02460, 02461, 02462, 02464, 02465, 02466, 02467, 02468, 02472, 02474, 02476, 02478, 02481, 02482, 02492, 02493, and 02494.

      New York: 10001, 10002, 10003, 10004, 10005, 10006, 10007, 10009, 10010, 10011, 10012, 10013, 10014, 10016, 10017, 10018, 10019, 10020, 10021, 10022, 10023, 10024, 10025, 10026, 10027, 10028, 10029, 10030, 10031, 10035, 10036, 10038, 10041, 10044, 10055, 10065, 10069, 10075, 10103, 10104, 10106, 10112, 10118, 10119, 10122, 10128, 10152, 10153, 10154, 10162, 10165, 10166, 10169, 10170, 10171, 10177, 10270, 10280, 10281, 10282, 11101, 11102, 11103, 11104, 11105, 11106, 11109, 11201, 11205, 11206, 11207, 11211, 11213, 11215, 11216, 11217, 11221, 11222, 11225, 11226, 11231, 11232, 11233, 11237, 11238, 11243, 11249, 11377, 11378, and 11385.

      New Jersey: 07002, 07003, 07009, 07010, 07011, 07012, 07013, 07014, 07017, 07018, 07020, 07021, 07022, 07024, 07026, 07028, 07029, 07030, 07031, 07032, 07042, 07043, 07044, 07047, 07050, 07052, 07055, 07057, 07070, 07071, 07072, 07073, 07074, 07075, 07081, 07087, 07093, 07094, 07102, 07103, 07104, 07105, 07106, 07107, 07108, 07109, 07110, 07111, 07112, 07114, 07201, 07205, 07208, 07302, 07304, 07305, 07306, 07307, 07310, 07407, 07424, 07432, 07512, 07601, 07603, 07604, 07605, 07606, 07607, 07608, 07631, 07632, 07643, 07644, 07650, 07657, 07660, 07662, 07663, and 07666.

      Austin: 78610, 78613, 78652, 78660, 78681, 78701, 78702, 78703, 78704, 78705, 78717, 78719, 78721, 78722, 78723, 78725, 78726, 78727, 78728, 78729, 78730, 78731, 78732, 78733, 78735, 78736, 78737, 78738, 78739, 78741,78742, 78744, 78745, 78746, 78747, 78748, 78749, 78750, 78751, 78752, 78753, 78756, 78757, 78758, and 78759.

      Dallas: 75001, 75006, 75007, 75010, 75013, 75019, 75022, 75023, 75024, 75025, 75028, 75038, 75039, 75056, 75057, 75061, 75062, 75063, 75067, 75074, 75075, 75077, 75080, 75081, 75082, 75093, 75201, 75202, 75204, 75205, 75206, 75207, 75209, 75214, 75218, 75219, 75220, 75225, 75226, 75229, 75230, 75231, 75234, 75235, 75238, 75240, 75243, 75244, 75246, 75247, 75248, 75251, 75252, 75270, and 75287.

      Seattle: 98004, 98005, 98007, 98008, 98033, 98039, 98040, 98052, 98057, 98101, 98102, 98103, 98104, 98105, 98106, 98107, 98108, 98109, 98112, 98115, 98116, 98117, 98118, 98119, 98121, 98122, 98126, 98134, 98136, 98144, 98154, 98164, 98174, 98178, and 98199.

    • What if I want to offer Rinse as a perk at my Company?

      We are always excited when our customers want to share Rinse with their colleagues and employees. If you are interested in exploring how we might be able to work together, please email us at [email protected] and we'll take care of you. We have several partnerships set up with companies to help them provide employee perks around Dry Cleaning & Laundry.

    • Can I recycle hangers?

      Yes, we are happy to help you get rid of your wire hangers and our cleaning partners love re-using them! Just hand whatever hangers you want to recycle to your Valet when they come by and we’ll take them off your hands. Please do not put the hangers inside the garment bag with your clothes, as this can increase the risk of damage to your clothes occurring during transportation.

    • Do you accept clothing donations?

      Absolutely! We would love to help you donate your clothes to someone in need. All you have to do is give any clothes you want to donate in a paper or plastic bag to your Valet when they come by for a regular Rinse pickup or delivery. Make sure to mark the bag with a note that the items are for donation. If you have a large number of items to be donated, please reach out to our care team at [email protected] or by texting RINSE (746-73) to give us a heads up so we are ready to accommodate the pickup.

      All items are donated to charities that operate in our local communities. If you'd like to know where the items in your locale are donated, feel free to reach out to our Care team!

    • Are you able to clean wedding dresses?

      No, at this time we are unable to offer cleaning for wedding dresses, due to the specialty care required. We are more than happy to offer a recommendation, so please email our team at [email protected] if you’re looking for a great wedding dress cleaner!

    • Do you clean curtains?

      Unfortunately Rinse does not clean curtains at this time as there is a high risk for damage to curtains during the cleaning process. Any curtains that are sent in for cleaning will be sent back to you unserviced so as to prevent any damage.

      That being said, we are able to make an exception to clean curtains in certain circumstances. In order to clean curtains we require a release of liability given the high risk of damage. Pricing for curtain cleaning starts at $50 per curtain and the turn around time may be slightly longer depending on the material. Please also note that cleaning will not resolve any pre-existing sunlight related damage. 

      If you have curtains that you would like cleaned, please reach out to our Care team ahead of your pickup by texting 746-73 or emailing [email protected] to provide your release of liability and to confirm that you agree to the pricing and policy listed above. 

  • Rinse Repeat

    • What is Rinse Repeat?

      Rinse Repeat is a subscription service for Wash & Fold where you pay for laundry by the bag, rather than per pound, enabling you to save significantly on laundry service. As a customer, you select the Rinse Repeat plan and number of bags you need per month to meet your laundry needs and pay a flat price on a monthly or annual basis.

      We have two different Rinse Repeat subscription plans — Rinse Repeat and Rinse Repeat Plus. To learn more about which plan is best for you, please visit https://www.rinse.com/repeat/ 

    • How much laundry does the Rinse Repeat bag hold?

      Your Rinse Repeat bag is approximately 25" x 10" x 15" and holds roughly two large laundry baskets’ worth of laundry. When you fill up your Rinse Repeat bag, you pay less for the same amount of laundry than if you were to use our per pound service.

    • What’s the difference between Rinse Repeat and Rinse Repeat Plus?

      Rinse Repeat and Rinse Repeat Plus are both subscription laundry services that’s simply priced by the bag, not by the pound along with always free pickup & delivery and waived Service Fee. Despite these similarities, Rinse Repeat Plus plans do offer additional benefits such as:

      1. Free and automatic Next-Day Rush service — a $9.95 per order savings
      2. Unlimited rollover of bags and pounds (learn more about this feature here)
      3. Additional $10 in monthly credit for other services such as Dry Cleaning and Hang Dry

    • What if I don’t use all of my Rinse Repeat bags each month?

      Rinse Repeat Plus plans come with Unlimited Rollover which means any unused bags roll over each month to be used anytime. There is no limit to the number of unused bags that can roll over each month and your bags never expire as long as you have an active Rinse Repeat Plus subscription.

      Unused bags on regular Rinse Repeat plans will expire at the end of each monthly cycle, so be sure to use all your remaining bags before your monthly cycle renews. 

    • What if I do not have enough laundry to fill the Rinse Repeat bag?

      For Rinse Repeat Plus subscribers, any unused bag space is banked in your Rinse Account, up to 10 lbs per bag. For every 30 lbs of laundry you bank, you will receive a free extra Rinse Repeat bag that you can use anytime.


      Here’s how it works: if you give us 30+ lbs in your Rinse Repeat bag, we treat that as a full bag. If you send less than 30 lbs, we will bank up to 10 lbs of unused capacity to be saved in your Rinse account. As soon as you bank 30 lbs, one free extra Rinse Repeat bag will automatically be added to your account.


      Your extra bags and Banked Pounds never expire as long as you have an active Rinse Repeat Plus subscription.

    • Can you tell me more about the $10 monthly credit for other services that Rinse Repeat Plus subscribers get?

      As a Rinse Repeat Plus subscriber, you will receive $10 monthly credit to be used on non-Wash-and-Fold services such as Dry Cleaning, and/or Hang Dry. These monthly credits do not rollover if unused at the end of your monthly bag cycle. These monthly credits do however replenish at the start of each monthly bag cycle as long as you’re an active Rinse Repeat Plus subscriber. 

    • How and when can I redeem my Banked Pounds?

      As a benefit of a Rinse Repeat Plus subscription, you’ll receive a free extra Rinse Repeat bag for every 30 lbs of laundry you bank, that you can use anytime! Your free Rinse Repeat bag will automatically be added to your account and can be used on your next pickup.

      If you have a Rinse Repeat Plus subscription, you can check your banked pounds status anytime in the Subscriptions tab of your “My Account” page.

    • Can I partially redeem my Banked Pounds or do I have to wait until I accumulate 30 lbs?

      If you’re a Rinse Repeat Plus subscriber, you must bank 30 lbs in order to earn your free extra Rinse Repeat bag. Your free Rinse Repeat bag will automatically be added to your account and can be used on your next pickup.

      You can check your banked pounds status anytime in the Subscriptions tab of your “My Account” page.

    • Can I accumulate Banked Pounds from the free extra Rinse Repeat bag that I earned from my Banked Pounds?

      If you’re a Rinse Repeat Plus subscriber, you can bank pounds toward a free extra Rinse Repeat from any of the following Rinse Repeat bags: 

      • Your plan’s monthly allotted bags
      • Your Rollover Bags from previous months
      • Your free extra Rinse Repeat bags earned from Banked Pounds

    • Since Comforters, Duvets, Duvet Covers, and Bath Mats are itemized instead of weighed, how will including them in my order affect my Banked Pounds?

      (Note: The Banked Pounds feature is only applicable to Rinse Repeat Plus subscribers.)

      Since Comforters, Duvets, Duvet Covers, and Bath Mats are itemized instead of weighed as part of Rinse Repeat orders, they will be converted using the following rule: 

      1. Each Comforter included is equivalent to 15 lbs of laundry.
      2. Each Duvet included is equivalent to 15 lbs of laundry.
      3. Each Duvet Cover included is equivalent to 15 lbs of laundry.
      4. Each Bath Mat included is equivalent to 3 lbs of laundry.

      For example, if you send us a Rinse Repeat bag that has 5 lbs of laundry, 1 Comforter (=15 lbs), and 1 Bath Mat (=3 lbs), that’s equivalent to 23 lbs of laundry and therefore you will bank 7 lbs of laundry on this order.

    • Can I request one-off Rush requests for my Rinse Repeat subscription plan?

      Yes! While Rinse Repeat plans do not include free and automatic Next-Day Rush like Rinse Repeat Plus plans, as a Rinse Repeat subscriber you can always add Next-Day Rush for an additional $9.95 when you create your order on rinse.com or our mobile app. 

    • What if I need more bags than are included in my plan’s monthly allotment?

      Although your Rinse Repeat plan comes with a set number of bags, you can use as many extra bags as you need at a discounted rate.

      Extra bags will be charged at the lesser of your Rinse Repeat plan’s per-bag price or your order’s per-pound price. 

      For example, if you’re a 2 bag/month Rinse Repeat plan subscriber, your Rinse Repeat plan’s per-bag price is $62/bag. If your extra bag weighs 10 lbs, you will be charged our per-pound rate of $2.50 for a total of $25 instead of $62 for that extra bag! Conversely, if you submit an extra bag that weighs 36 lbs, you will be charged your per-bag price rate of $62 instead of the per-pound price of $90. No matter how much laundry you put in your extra bag, we’ll give you the best price for the same great service.

    • If I purchase extra bags outside of my plan’s monthly allotment, will I be able to bank pounds from those extra bags?

      (Note: The Banked Pounds feature is only applicable to Rinse Repeat Plus subscribers.)

      No, extra bags purchased will not be eligible to bank pounds.

      Unused bag capacity from the following types of bags are eligible to bank pounds toward a free extra Rinse Repeat  bag: 

      • Your plan’s monthly allotted bags
      • Your Rollover Bags from previous months
      • Your free extra Rinse Repeat bags earned by banking 30 lbs of unused bag capacity

    • How do I cancel my subscription?

      You can modify, pause, or cancel your subscription at any time through your My Account page on rinse.com under Subscriptions.

      Monthly plans - If you choose to cancel or downgrade a monthly plan, your current plan will be available until your next monthly billing date. 

      Annual plans - If you choose to cancel or downgrade an annual plan, your current plan will be available until your next monthly cycle – the date your bag credits are set to renew. Please note, the early termination or downgrade of an annual plan is subject to a $100 change fee and reimbursement is prorated. 

    • Can I pause my Rinse Repeat subscription?

      Yes! You can pause your Rinse Repeat subscription automatically for 1, 2, or 3 months at any time through your My Account page on rinse.com under Subscriptions.

      Your subscription will automatically be paused at the end of your current monthly cycle. (For monthly plans, that’s your next billing date. For annual plans, that’s the date your bag credits are set to renew.) Your next billing date will be set to +1, 2, or 3 months after the end of your current billing cycle. 

      You will be able to use any available Rinse Repeat benefits for the remainder of your active monthly cycle, but will no longer be able to do so when the pause goes into place. 

      We will notify you via email three days before your subscription is set to unpause.

      You can unpause your subscription at any time through your My Account page on rinse.com under Subscriptions. If you unpause your subscription after your last billing date has already passed, the date of the unpause will be your new Rinse Repeat billing date moving forward. 

    • Can I modify my Rinse Repeat subscription?

      Yes! You can upgrade or downgrade your Rinse Repeat subscription at any time through your My Account page on rinse.com under Subscriptions.

    • What happens to my Rollover Bags and Banked Pounds if I cancel, pause, upgrade, or downgrade my Rinse Repeat subscription?

      Your Rollover Bags, extra bags earned from your Banked Pounds, and Banked Pounds never expire as long as you have an active Rinse Repeat Plus subscription.

      As long as you’re a Rinse Repeat Plus subscriber, when you pause, upgrade number of bags, or downgrade number of bags on your Rinse Repeat Plus subscription, your Banked Pounds will be transferred to your new plan so you won’t lose any progress you’ve made toward earning a free bag. Your Rollover Bags will also roll over to your new plan. 

      When you cancel your Rinse Repeat Plus plan, or downgrade to any non-Rinse Repeat Plus plan you will lose any Banked Pounds and Rollover Bags you have on your account.

    • Can I transfer my Banked Pounds or Rollover Bags to another account?

      No, Banked Pounds and Rollover Bags can only be redeemed via the account through which they were earned.

      Banked Pounds and Rollover Bags are a bonus benefit for Rinse Repeat Plus subscribers only and have no monetary value.

    • Can I put anything I want to wash in the bag?

      We’ll clean everything inside your bag, including household items such as comforters and duvet covers -- with a few exceptions. 

      1. The zipper must be closed all the way. 
      2. Items inside the bag must be able to be machine washed and dried. 
      3. Your items are not on our list of items that we do not clean. See our list here. 

    • What are the turnaround times for Rinse Repeat?

      All Rinse Repeat Plus plans include free Next-Day Rush Service so you’ll get your laundry back the next-day during our normal service hours (between 8pm and 10pm). 

      All regular Rinse Repeat plans include free Standard Delivery of 3-4 days during our normal service hours (between 8pm and 10pm). Regular Rinse Repeat subscribers can request Next-Day Rush Service for an additional fee of $9.95 per order.

    • Are there additional fees with Rinse Repeat?

      No! All Rinse Repeat plans includes free pickup and delivery with no fees. 

  • Rinse Go

  • Rinse Drop

    • What is a Rinse Drop?

      A Rinse Drop is a pickup or delivery that you are not physically present for. We can pick up or deliver your order with the concierge, at your front door, or anywhere that does not require your Valet to enter your private home or residence. You’ll be required to provide a Release of Liability in order to set up a Rinse Drop. Additionally, all Rinse Drop orders must be in Rinse bags, and you won’t be able to schedule a Rinse Drop on your first order. 


      After your Rinse Drop pickup, you’ll receive a confirmation text that includes the number of bags picked up. After a Rinse Drop delivery, you’ll receive a confirmation text and a picture of where your order was left so that you can be sure it was delivered correctly.

    • How do I Provide a Release of Liability and set up a Rinse Drop

      You can grant a Release of Liability and set up your Rinse Drop notes by navigating to your My Account page. Under the Preferences section, select Delivery. From there, you will be able to enable your Rinse Drop settings and grant the release. 


      If you need to change those settings or remove the release of liability at any time, you can do so from the My Account page as well. Under the Preferences section, select Delivery. From there, select Change Rinse Drop Settings in order to edit your settings or to remove the Release of Liability and disable Rinse Drop on your account.

    • Why does Rinse require a Release of Liability in order to pick up and deliver items when I’m not there?

      Most of the time, personless pickups and deliveries go well, and provide a significant convenience for customers. Sometimes, though, if a secure location is not chosen by the customer, things don’t go so well and can result in theft or damage to orders. We require a Release of Liability ahead of delivering your items as a Rinse Drop in order to avoid any confusion regarding where your items should be left and to make sure you are comfortable with them being delivered to the location you specify.

    • What happens if I don’t sign the Release of Liability and I’m not home when the Valet arrives?

      If you have not signed a Release of Liability and have not set your Rinse Drop settings, we will not be able to deliver your items unless you (or someone at your personal residence) are there to receive the delivery. As soon as we have a Release of Liability, we are more than happy to schedule you a Rinse Drop stop!


      What happens if I do sign the Release of Liability and something happens to my items after they’ve been dropped off and before I retrieve them?


      By providing a Release of Liability and indicating a location where you feel safe to have your Valet deliver your items there as part of a Rinse Drop, you are releasing Rinse of any liability for the items after they have been delivered.

    • To which orders does the Release of Liability Apply to?

      If you set your Rinse Drop settings and grant a Release of Liability as a permanent setting on your account, all of your deliveries will be Rinse Drop deliveries and the Release of Liability will apply to any of your orders. If you need to change your Rinse Drop settings, you will be asked to re-authorize the Release with the new settings. If you decide you would no longer like to use Rinse Drop, you can always deactivate these settings and remove the Release of Liability from your My Account page. 


      If you set up a Rinse Drop and provide a Release of Liability as a temporary setting, using the ‘One Time Delivery Notes’ that are texted to you for an individual stop, the Release will only apply to that individual stop unless you select that you would like to apply it to all future orders. If you select to have it apply to all future orders, the Release will be in effect until you update your Rinse Drop settings or disable the Release.

    • Does granting the Release of Liability mean that all of my orders are going to be Rinse Drop deliveries?

      If you set up your Rinse Drop settings as a permanent setting on your account, all of your deliveries will be Rinse Drop deliveries and the Release of Liability will apply to any of your orders. If you need to change your Rinse Drop settings, you will be asked to re-authorize the Release with the new settings. If you decide you would no longer like to use Rinse Drop, you can always deactivate these settings and remove the Release of Liability from your My Account page. 


      If you set up a Rinse Drop as a temporary setting, using the One Time Delivery Notes that are texted to you for an individual stop, the Release will only apply to that individual stop unless you select that you would like to apply it to all future orders. If you select to have it apply to all future orders, the Release will be in effect until you update your Rinse Drop settings or disable the Release.

    • How do I change my Rinse Drop settings or remove the Release of Liability?

      You can update your Rinse Drop settings and add or remove the Release of Liability by navigating to your My Account page. Under the Preferences section, select Delivery. From there, select Change Rinse Drop Settings in order to edit your settings or to remove the Release of Liability and disable Rinse Drop on your account.

    • Where should my Rinse Drop location be?

      Your Rinse Drop location should be a safe and secure location where you feel comfortable leaving your personal items. While this is different for everyone, customers often leave their orders with their Concierge, at their front door, on their porch, or inside a secure, gated area. Please note that our Valets are not able to enter any privately owned spaces or residences, so they are not able to enter your home, apartment, car, garage, etc. If you have questions about a potential Rinse Drop location, feel free to reach out to our care team at [email protected] so that we can help you decide.

  • Gift Cards

  • Dry Cleaning 101

    • What is dry cleaning?

      Dry cleaning is a safe way to clean clothes without using water. The cleaning process uses non-aqueous chemicals to safely clean garments of dirt and odors without risking any damage to delicate materials.

      To learn more about the dry cleaning process and why you should dry clean your garments here is a link to our blog.

    • Why is there a barcode sticker on my clothing/garment?

      The use of barcodes is an industry standard that allows Rinse to make sure that your items are tracked individually to ensure accuracy and reliability throughout the entire Rinse process.

      From pick-up to drop-off, barcodes provide us with detailed information about where your garments are in the cleaning process, how they are categorized and invoiced for billing, and ensure that everything is delivered to you on time and ready to go.

    • Are all of my items being barcoded?

      Only items sent through Dry Cleaning & Launder and Press are barcoded at this time.

    • Why aren’t all items being barcoded?

      Only Dry Cleaning & Launder and Press items are barcoded at this time, as these items are handled and inventoried individually by our cleaning partners.

    • Can you remove the barcode from my clothing for me?

      Yes, we can remove the barcodes from your clothing for you. We can send a Valet out to pick up your items in a pink Special Order bag so that our cleaning partners can remove the barcodes from your items. Please reach out to [email protected] if you need us to remove barcodes from your clothing. 

    • How do I opt out of having my items barcoded?

      If you would like to opt out of having your items barcoded, please email our Customer Care team at [email protected]. 

    • How long does the barcode sticker stay on?

      The sticker will last approximately 3 years with regular use and cleaning services.

    • What types of clothes should be dry cleaned?

      Any items made of natural fibers (e.g. silk, wool, etc.) are best cared for through dry cleaning. These natural fibers can react adversely when exposed to water. The natural fibers become rigid, causing the fabric to shrink, distort, and lose their color. Dry cleaning keeps delicate items soft in texture and vibrant in color.

    • Why should I dry clean my clothes?

      The dry cleaning process is safer for clothes, especially delicate fabrics, as it leads to less wear and increases longevity of your clothes since they are not exposed to machine dryers and water.

      Dry cleaning has many benefits beyond the simple chemistry between the cleaning agents and the fabrics. One of the most important steps in the cleaning process is called “pre-spotting,” in which an experienced cleaner will treat stains based on the source and fabric type.

    • What’s the difference between “Dry Cleaning” and “Launder & Press”?

      Dry Cleaning involves the use of non-water based solvents to clean clothing and other textiles. Launder & Press differs in that the process involves the use of water and detergent in a commercial-grade washing machine.

      Dry Cleaning is optimal for stain removal and fabric preservation. Items emerge from the cleaning process thoroughly dried, then undergo machine or hand pressing.

      Launder & Press is optimal for odor removal, and is a requisite for starch application. Items emerge slightly damp to the touch, then are individually pressed to finish.

      To learn more about our typical cleaning process for dry cleaning orders here is a link to our blog.

    • Can you safely clean items with sequins or ornaments?

      Yes, but there are some inherent risks to the attached sequins and ornaments due to the mechanical action of the cleaning process. We take full precaution to protect all sequined or ornamented garments, including turning them inside out and putting them in protective mesh bags so they don’t tangle with other garments. However, we ask that you give us your approval before proceeding, which can cause the cleaning process to be delayed by a few days. If you would like to provide a permanent preference to clean all items with sequins or ornaments, regardless of risk, please let us know at [email protected] and we will make a note on your account.

    • What is environmentally-friendly Dry Cleaning, and does Rinse use it?

      Environmentally friendly dry cleaning typically refers to a process that does not involve the use of any solvents that are known carcinogens.

      Historically, the most widely used solvent in dry cleaning has been perchloroethylene (“perc”), but this solvent is now being phased out of the industry.

      All of Rinse’s dry cleaning partners use environmentally friendly cleaning processes, and none of our cleaning partners use perc.

    • What is starch?

      Starch is something that can be added to the cleaning process for cotton dress shirts to give them a crisper look and feel. The starch binds to the fibers and helps them keep their shape better through wear. The more starch that is applied, the crisper the hold will be. Starch level is a personal preference, and you can set your desired starch levels for shirts from your account pageyour account page.

    • What is Wet Cleaning?

      Wet cleaning is a water-based alternative to dry cleaning that is safe for use for dry clean-only items. It uses special machinery to maintain the size of the garment and feel of the fabric, while cleaning the garment with water and detergents.

      The wet cleaning process requires a high level of expertise to appropriately use the process. We only work with cleaning partners who have demonstrated a great quality and consistency in the wet cleaning process.

      Wet cleaning is recommended for water soluble stains on dry-clean only materials, since it will have greater cleaning efficacy while maintaining the look and feel of the fabric. However, we do not recommend wet cleaning for all your dry clean-only clothes.

  • Pickup and Delivery

    • What is included in the Service Fee?

      To maintain our high-quality service, Rinse applies a Service Fee of $5 per Pay-As-You-Go order to cover various operation-related expenses, including warehouse operations, customer operations, Valet operations, and cleaning operations. The Service Fee will appear as a single line item on your receipt. If you opt for Rush Service ($9.95 per Rush), this will appear as a separate line item on your receipt.

      The Service Fee and any Rush Delivery fees do not count toward the $30 order minimum requirement.

    • I had a Standard Delivery credit on my account - will it apply to the new Service Fee?

      Yes, credits issued prior to April 12, 2019 that applied toward Standard Delivery will now be applicable toward the Service Fee. You’ll see this credit as a separate line item on your receipt.

    • Is the Service Fee waived if I give Rinse a new order at the time of my delivery?

      While you are welcome to give your Valet a new order when they arrive with your delivery, please note that each subsequent order will include a Service Fee. However, the Service Fee is waived for all Rinse Repeat subscribers (learn more on rinse.com/repeat).

    • Do you offer Rush Delivery?

      Yes, we offer Wash & Fold Rush Service for an additional fee of $9.95. 

      • Wash & Fold can be turned around in 24-hours.
      • Hang Dry and Dry Cleaning cannot be rushed and will be returned on standard turnaround schedule of 3-4 days from pickup. 

    • How do I schedule a pick-up or drop-off?

      If you are a new customer, the best way to schedule your first pick-up is by signing up at www.rinse.com or via our Mobile App (on iOS and Android) and choosing the date you want us to come by.

      If you are already a customer, the best way to schedule a Rinse is to just reply "Y" to our text. In fact, feel free to press "Y" on any night (and not just your route night) and we will come by to take care of you. As an existing customer, you can also schedule a Rinse via our "My Account" page or on our mobile app.

      If you are already a customer, the best way to schedule a Rinse is to simply reply "Y" to our text. In fact, feel free to press "Y" on any night (and not just your route night) and we will come by to take care of you. As a new or existing customer, you can also schedule a Rinse here.

    • How late can I request a pickup or delivery from Rinse?

      You can request a same-day pickup or delivery up until 5pm any day of the week. To do so, simply text Y to RINSE (756-73). If it is after 5pm and you’d like to request a stop, please reach out to our Care team by texting the number listed above or emailing [email protected] and we will do our best to accommodate your request. Please note that we are not able to guarantee same-day stops that are requested after 5pm.

    • Will you only come by on my route days, or can I schedule a Rinse on other nights?

      Yes, you can schedule a rinse on non route days. We pickup and deliver 7 days a week between 8pm and 10pm. To schedule a Rinse, you can text “Y” to "RINSE" (746-73) (you don’t need to wait for us to text you).

      You can also schedule a Rinse on our website or on our mobile app (available on iOS and Android).

      We will send smart reminders twice a week on your "route" days:

      • All of our customers are on a "route”.
        • Either Sunday & Wednesday, Monday & Thursday, or Tuesday & Friday. 
        • Text message reminders are sent on your "route" days.

    • When will my clothes be ready for delivery?

      Wash & Fold can be turned around in 24-hours for an additional fee of $9.95. If you do no need a rush service, our standard turnaround for Wash & Fold is 3-4 days after we pick up. 

      Hang Dry and Dry Cleaning cannot be rushed and will be returned on standard turnaround schedule of 3-4 days from pickup. 

      Our standard turnaround schedule is:


      Sunday > Wednesday

      Monday > Thursday

      Tuesday > Friday

      Wednesday > Sunday

      Thursday > Monday

      Friday > Tuesday

      Saturday > Tuesday

    • Can I give you more clothes at the time of drop-off?

      Yes, many of our customers give us more clothes for cleaning every time we come by with a delivery. If you are consistently giving us new clothes every time we come by to deliver your finished items, we are happy to provide an extra Rinse laundry bag to help expedite the process.

    • Can I get my Wash & Fold turned around next day?

      Next day Wash & Fold is definitely available!

      We offer 24-hour turnaround on Wash & Fold for an additional Rush Fee of $9.95. You can select next-day rush when placing your order on rinse.com or our mobile app. You can also request next-day rush by submitting a request via text message at "RINSE" (746-73) or emailing [email protected].

      There is also an option to set a permanent preference for next day Wash & Fold on our customer preferences page.

    • Do you charge a Delivery Fee?

      A $9.95 Pickup & Delivery Fee and $5.00 Service Fee is charged per order.

      • Rinse Repeat subscribers will always get free pickup & delivery along with waived service fee on every order (learn more about Rinse Repeat here).
      • Rinse Go subscribers will always get free pickup & delivery on every order (learn more about Rinse Go here)

      If you’d like to opt for next-day rush on your Wash & Fold order, there is an additional $9.95 charge per delivery. 

    • What is the difference between Standard Turnaround and Rush Service?

      We charge a $9.95 Pickup & Delivery Fee to cover the pickup and delivery costs that is applied to all orders, regardless of whether or not Rush Service has been requested. The normal turnaround time for delivery is 3-4 days when Rush Service is not requested.

      Rush Service is an additional $9.95 fee that allows you to receive your clothes back quicker. Our Rush Service turnaround time for Wash & Fold is 24-hours.

      You are able to request Rush Service by communicating with your Valet upon pickup, emailing [email protected], or by texting us at "RINSE" (746-73).

    • What fees will I be charged if I have both regular turnaround and rush items in my order?

      If you schedule a single pickup that includes both regular turnaround items and rush service items (resulting in two separate deliveries), you will be charged a Pickup & Delivery Fee of $9.95 that covers the pickup + both deliveries, a $5.00 Service Fee, and one Rush Fee of $9.95 for your rush items.  

      Please note that Pickup & Delivery Fee and Service Fee are waived on all orders for Rinse Repeat subscribers (learn more about Rinse Repeat here).

    • Can I receive a delivery if I’m not home?

      If you are not available during our 8pm - 10pm delivery window, you can enable the Rinse Drop settings on your account, which will allow you to designate where you would like your order to be left. Please note that we do require a Release of Liability in order to enable the Rinse Drop settings on your account. In addition, while we do offer personless pickup and delivery options, we require that you be available for your first pickup so that we may go through the onboarding process with you.

      If you opt to utilize Rinse Drop for pickup or delivery, we ask you to consider that our Valet has access to a safe place to pick up and deliver your clothes. Typically, this means you can buzz us into your apartment building remotely or you can provide a door code, but every situation is different. If you don’t feel comfortable with your items or deliveries being left there, please don’t select it as your Rinse Drop location!

      For more information on Rinse Drop, please review our Rinse Drop FAQ.

    • What if I need to cancel my Rinse?

      No worries, we understand if you need to cancel! Just text us at "RINSE" (746-73) or email [email protected] and let us know you need to cancel or reschedule. There are no cancellation penalties, just appreciation for giving us the heads up!

    • What if I am running late and your Valet is on the way?

      The best thing to do if you are running late is to text us at "RINSE" (746-73) or email [email protected]. Often times we are able to accommodate our customers by having our Valet come back at the end of the route (i.e. around 10pm or slightly after). If not, we can cancel or reschedule and there are no penalties.

    • Is it possible to have my clothes delivered to an alternate address?

      Yes, as long as the alternate address is within our service area. Just email [email protected] or text our SMS number "RINSE" (746-73) to let us know what the alternate address is. Please be sure to include any instructions we may need to know to ensure we can complete the delivery.

      If you need to make permanent changes to your address, you can update your address in the “profile” section on our “my account” page.

  • Billing and Payments

    • Does Rinse have a minimum order amount?

      Yes. There is a $30 order minimum that applies to the cost of services, before any discounts, applicable taxes, and delivery fees.

      We accept orders under the $30 minimum but those orders will be subject to a fee that reflects the difference. (In other words, you’ll pay a minimum of $30 per order, even if the cost of services is less than $30).

      The $30 order minimum does not apply to Rinse Repeat. Additionally, the order minimum is waived if your order includes items in two or more of the following service types: (1) Dry Cleaning and Launder & Press, (2) Wash & Fold Per Pound Laundry, (3) Rinse Repeat, and (4) Hang Dry.

    • Does the minimum order apply to all services?

      No.

      The $30 order minimum does not apply to Rinse Repeat. Additionally, the order minimum is waived if your order includes items in two or more of the following service types: Dry Cleaning and Launder & Press, Wash & Fold Per Pound Laundry, Rinse Repeat, and Hang Dry.

    • How is the minimum order adjustment calculated?

      Rinse’s order minimum is $30, which applies to the cost of services before any discounts, applicable taxes, and delivery fees.

      The adjustment is charged when an order doesn’t meet the minimum. It’s calculated as the difference between the total services amount (before discounts, applicable taxes, and delivery fees) and $30.

    • How much does Rinse cost?

      We offer Wash & Fold, Dry Cleaning / Launder & Press, Hang Dry, and Speciality Cleaning services, which vary in price. To view specific prices, please visit our Pricing and Services page.

      Our goal is to provide an incredible customer experience that is more convenient than anything out there, but to do it at a competitive price. We take pride in being as transparent as possible and, unlike most dry cleaners, there are no hidden fees at Rinse.

      In addition to the cost of cleaning per order, Rinse charges a $9.95 Pickup & Delivery Fee, a $5 Service Fee, and we have a minimum order requirement of $30. All these fees are waived for Rinse Repeat subscribers (learn more on rinse.com/repeat/).

    • Do you have hidden fees?

      No, there are no hidden fees associated with Rinse. Although much of our industry engages in "upcharging" via hidden fees, we strive to be fully transparent and do not upcharge on any items. If you ever have any questions on billing, please email us at [email protected] or text us at "RINSE" (746-73) and we'll take care of you.

    • How do I enroll in Auto-Pay?

      You can enter or edit your card information on you profile, or on our mobile app (available on iOS or android). 

    • How do I enter or update my billing information?

      If you have already created your account but did not enroll in Auto-Pay at the point of sign-up, you can enter or update your Billing information here.

    • Is there a way to pay for Rinse’s services without enrolling in Auto-Pay?

      Currently, we only accept payment via credit or debit card and we require a valid card to be saved on file before you can schedule a pickup. You can enter or edit your card information on you profile, or on our mobile app (available on iOS or android). 

    • Can I tip my Valet?

      Yes - you are able to tip your Valet upon delivery via text!  Simply reply to your delivery confirmation text message with “TIP” followed by the dollar amount you’d like to give (e.g. "TIP $5") and it’ll be automatically added to your receipt.

  • Policies

    • What happens if Rinse cannot deliver my order because I have canceled?

      If you need to cancel a delivery - no worries! We understand that plans change and we’ll send you a reminder message to reschedule.

      In the rare case that a customer cancels their delivery and does not reschedule, we will reach out through text message and email reminders, on a regular basis, for up to 3 months. If at the end of 3 months we are still unable to proceed with the delivery, we will then donate the clothes to a local charity on that customer’s behalf.

    • What happens if the payment method I have on file cannot be successfully charged?

      Our policy is to always deliver clothes to our customers. If we are not able to successfully charge the payment method you have on file, we will temporarily block your Rinse account from scheduling new orders until your payment information has been updated and your unpaid balance has been settled. We will send you regular notifications, reminding you to update your payment information.

      If we are unable to receive compensation within 2 months of your clothes being delivered, we will then transfer the uncollected balance to a collections agency.

    • Will Rinse accept a copy of my keys?

      We do not accept keys from our customers for liability purposes. However, the best way to receive a Rinse when you are not home is to let us know you prefer “personless” pickup and delivery.

      We offer “personless” pickup and delivery for customers who cannot always be present between 8pm and 10pm given their busy schedules.

      "Personless" pickup and delivery allows our Valet to pick up or deliver your clothes without you having to be available. Here is how it works:

      • We will provide you with a hang bar that you can place on your door.
      • You can leave the clothes you would like for us to pick up on the hang bar and our Valet will know to pick up these items up for cleaning.
      • For delivery, you can just place the hang bar on your door and our Valet will place your clean items on the bar, mark your order as delivered, and you will receive text message confirmation along with a photo that shows you exactly where the Valet left your items.
      • If you opt to utilize “personless” pickup or delivery, we ask you to consider that our Valet has access to a safe place to deliver and pick up your clothes. Typically, this means you can buzz us into your apartment building remotely or you can provide a door code, but every situation is different.

    • Does Rinse re-clean clothes if the stain doesn’t come out?

      We will re-clean items if we receive them back from a cleaning partner and believe there is room for improvement or they fall short of our standards. We have built several steps in the cleaning process to ensure your garment(s) always receive the best care.

      If we believe further attempts to remove a stain may cause damage to the item, we will return your garment with a tag attached to the hanger indicating so.

      What happens if I receive an item back where a stain remains and a tag was not attached to the hanger?

      • Let us know either by emailing us at [email protected], texting us at "RINSE" (746-73), or via our Valet. Given the sheer volume of garments we clean, there is a chance one will slip through the cracks every once in awhile.
      • We will re-clean your item for free. If we believe it is at risk of damage, we will let you know.

    • What is Rinse’s policy on Rinse Repeat Rollover Bags and Banked Pounds?

      Your Rollover Bags, extra bags earned from banking pounds, and Banked Pounds never expire as long as you have an active Rinse Repeat Plus subscription. 

      Rollover Bags - All Rinse Repeat Plus plans come with Unlimited Rollover which means an unlimited number of your unused bags roll over each month to be used anytime. 

      Banked pounds - Unused Rinse Repeat bag space is banked in your Rinse Account, up to 10 lbs per bag. For every 30 lbs of laundry you bank, you will automatically receive a free extra Rinse Repeat bag that you can use anytime. Banked Pounds can only be redeemed at 30 lbs. 

      Banked Pounds and Rollover Bags are a bonus benefit for Rinse Repeat Plus subscribers and have no monetary value.

    • What is Rinse’s policy on items with risk of damage during cleaning?

      If we believe the item will put other items at risk during cleaning (i.e. color bleeding) we will return the item to you uncleaned. Otherwise, we will work with you to determine the best course of action to get your garment cleaned.

      If we can Dry Clean the item without putting other items at risk we will get your permission to proceed before moving forward. Common examples include items with pre-existing damage or with sequins or ornamentation.

      If we believe we can only clean the item using a specialty cleaner we will reach out to you for permission to proceed and approval of the additional cost and turnaround time.

       

    • What is Rinse’s policy on items with sequins or ornamentation?

      We ask that you grant us approval and release Rinse of any liability if damage should occur during the cleaning process as there are some inherent risks to the attached sequins and ornaments due to the mechanical action of the cleaning process.

      We take full precaution to protect all sequined or ornamented garments, including turning them inside out and putting them in protective mesh bags so they don’t tangle with other garments.

      If you would like to provide a permanent preference to clean all items with sequins or ornaments, regardless of risk, please let us know at [email protected] and we will make a note on your account.

    • What is Rinse’s policy on items with faux leather?

      Our policy regarding faux leather depends on the item’s care label instructions. We will accept faux leather items with care labels indicating that the item can be safely and appropriately cleaned through one of the cleaning methods Rinse offers: Wash & Fold, Dry Cleaning, or Hang Dry. Unfortunately, we cannot accept faux leather items with care labels requesting special handling or leather-specific cleaning processes (examples include care labels specifying “professional cleaning only” or “hand wash only”).

      Before proceeding, we ask that you give us your approval and release Rinse of any liability if damage should occur as there are some inherent risks to cleaning all leather-like materials.

      Although it is not as risky as cleaning real leather, faux leather is made of plastics that still have risks of cracking, color bleeding, or melting when exposed to heat. We take full precaution to protect all faux leather items.

      If you would like to provide a permanent preference to clean all items with faux leather, regardless of risk, please let us know at [email protected] and we will make a note on your account.

    • What does Rinse do when it finds items with potential for color bleeding?

      If a garment shows susceptibility to color bleeding, we will not clean it and return it to you uncleaned. Even with your release of liability, we cannot clean these items as they pose a risk to other garments that would be cleaned at the same time. We thoroughly test all items for unstable dyes, which can be a result of the manufacturing process. If you do have a garment with the potential for color bleeding, we recommend that you spot treat it at home by hand washing any parts that requires cleaning. If you would like to talk to our of our garment care experts about a particular garment, feel free to email us at [email protected].

    • What is Rinse’s policy when it finds pre-existing damage?

      If there is any risk of further damage occurring during cleaning, we will hold off and check in with you before proceeding. Our cleaning team carefully inspects all garments during the cleaning process to ensure we take the best care of them.

    • What does Rinse do when it finds Dry Clean or Launder & Press items in Wash & Fold?

      If we find items that are suppose to be for Dry Cleaning and Launder & Press in your Wash & Fold order we will hold them back from cleaning and be sure to communicate with you how you would like to best proceed. Given the volume of orders we clean, we cannot promise that we will identify 100% of Dry Clean-only garments, so we ask the you thoroughly separate them out beforehand.

      If we just find a few items within a larger Wash & Fold order, we'll wait for your approval before proceeding with cleaning (given the increased cost). If we don't hear from you, we'll return them to you uncleaned with your Wash & Fold order.

      On the other hand, if we find a Wash & Fold order that's entirely best suited for Dry Cleaning and Launder & Press, we'll proceed with the recommended service. We'll also make sure to alert you when this happens, and give you an update on when the order will be ready (since it will likely be delayed).

      If you'd like to set a permanent preference to always Dry Clean items that we recommend and are found in your Wash & Fold order, please email us at [email protected].

    • What happens if Rinse loses or damages one of my items?

      We encourage you to open your Rinse bags as soon as they are delivered to confirm that all is well. Rinse requires that any issue be reported within 14 days of delivery. In the rare instance that something is damaged or missing, we can start working to make things right as soon as we’re aware. And, the earlier we’re alerted - the more likely we are to come to a successful resolution.

      In the case of a damaged item, we will work with you to determine if it can be repaired or restored to good condition. For those items that cannot be satisfactorily repaired, or for any missing items, we will reimburse you for up to the full value of that item, in accordance with our terms and conditions. Note that our terms and conditions limit our liability up to:

      • $750 per Wash & Fold or Hang Dry transaction
      • $1,000 per Dry Cleaning transaction, or $200 per Dry Cleaning service item

      Most repair or restoration attempts do require the clothing to be picked up for assessment. And, for any damaged items over $500, Rinse does require an assessment to be completed. This assessment requires that we pick up your clothing and work with our Cleaning Team to assess the source of the damage and ability to restore or repair.

      Additionally, Rinse is not liable for any normal wear and tear that results from the cleaning process. While our service optimizes for water use and features trained attendants skilled at removing stains and delivering the freshest press or fold, there is otherwise nothing fundamentally different about our processes or equipment that would cause wear and tear unique from washing at home. “Normal wear & tear” includes:

      • Shrinkage of items serviced according to care labels. Some fabrics are simply prone to shrinkage despite proper care. This is due to their type, quality, construction, and age. For example, cotton is a fabric known to shrink despite care being provided in accordance with care labels.
      • Tiny holes and tears. As garments age, they grow increasingly prone to the development of tiny, sometimes “pin-sized”, holes or tears. This is, again, related to the age of the garment and the type of material used. These would, unfortunately, develop no matter where the laundering was done. 

      Lastly, while our team of experts are trained to identify items that may be meant for a different service type, there is also an amount of “trust” placed in our Customers to sort their clothing according to service type, and use our proper service type bags. Therefore, if a Dry Clean-only item is serviced as Wash & Fold, and it is found that the item was placed in the black Wash & Fold bag by the Customer, Rinse’s liability is capped at 50% of our order cap.

  • Love Rinse

    • What is the best way for me to tell my friends about Rinse?

      The best way to tell your friends is to login to your account and visit our share page.

      We are thrilled that you have enjoyed your experience at Rinse enough to share the love with your friends. On our share page you will be able to send your friends your custom referral link. You will receive $25 in Rinse credit for each friend you get to sign up for Rinse once they complete their first transaction with us. They will also have $25 in Rinse credit to get started thanks to you!

      We have found that the most effective ways to spread the word are by emailing your custom link directly to people you know who could benefit from some clean clothes and peace of mind, or to share more broadly on Facebook or Twitter.

    • What rewards can I earn if I share with friends?

      Today, we have a standard “give $25, receive $25” share program in place. This means that you can share $25 Rinse credit via your referral link. For everyone who signs up via your link and uses Rinse, you will earn $25 in Rinse credit for yourself after their first transaction is complete.

      Sharing the love with a handful of friends could earn you free Laundry and Dry Cleaning for months!

    • How can I get everyone at my company using Rinse?

      We are always excited when our customers want to share Rinse with their colleagues and employees. If you are interested in exploring how we might be able to work together, please email us at [email protected] and we'll take care of you. We have several partnerships set up with companies to help them provide employee perks around Dry Cleaning & Laundry.

    • How can I get everyone in my apartment building to use Rinse?

      The easiest way is to get everyone in your apartment building to use Rinse is to share your referral link with them so that they receive $25 in Rinse credit to start. For everyone who signs up via your link and uses Rinse, you will earn $25 in Rinse credit for yourself after their first transaction is complete.

      That said, we are always looking for Apartment Ambassadors who can help us spread the word. Since every apartment building is different, and the norms within those buildings are different, we are open to any suggestions you have. Let us know how we can help you share the love and we will make it happen! Email [email protected] with any ideas or suggestions you have, or if you're interested in a custom partnership with Rinse.

    • I want to work for Rinse...what do I have to do?

      We are always excited to add amazing people to our team.  If you are interested in working for Rinse, please check out our job openings herehere or email [email protected] with your resume and tell us why you should work for Rinse!

Can’t find what you’re looking for?
Contact [email protected]