The Closet

Introducing Rinse: Chicago’s Answer to Dry Cleaning and Laundry Woes
Written by

Rinse

Rinse expands into Chicago with a new office, local cleaning partnerships and a roster of open positions to fill

Chicago, August 22, 2017 /PRNewswire/ -- Rinse, Inc., the fastest growing national brand in dry cleaning and laundry delivery, today announced that its service is now available in Chicago. In June, the company announced its plans to expand into at least 10 new cities following its Series B financing; Chicago is the first of those cities to launch. Rinse is looking to hire a robust team of operations personnel and Valets, in addition to partnering with local dry cleaning and wash and fold establishments.

“We are incredibly excited to bring Rinse to Chicago,” said Ajay Prakash, Co-founder and CEO of Rinse. “Our focus has always been on delivering high-quality clothing care for everything in your closet, and we know Chicagoans appreciate convenience that comes without a sacrifice. The initial response from our alpha customers has been fantastic, and we hope to bring that same experience to other customers in Chicago as we grow.”

Rinse started its innovative dry cleaning and laundry delivery service in San Francisco in 2013 and has since expanded into Los Angeles, Washington, D.C., and now Chicago. Its mission has been to remove the many points of friction in clothing care and to create a high-quality, consistent, convenient, and reliable experience for customers. Rinse’s technology backbone and smart approach to operations and scheduling enables the company to deliver world-class service.

Devoted to Chicago

Rinse’s Chicago operation is based in Bucktown and the company is looking to expand its local team of operations personnel and Valets, all of whom are W-2 employees. “Rinse Valets and our local operations teams are core to the customer experience,” said Prakash. “As we look to aggressively grow in Chicago, we want all employees to know that they have an important impact on the business.” In addition to hiring local talent, Rinse is focused on establishing partnerships with Chicago cleaning vendors. At a time when traditional dry cleaners and wash and fold establishments have seen business decline, Rinse is looking to partner to drive incremental business beyond the traditional walk-in customer. The company is already working with several local partners and plans to partner with more as demand grows.

About Rinse

Rinse is building the first and largest national (and global) brand in clothing care. It is addressing a massive consumer problem and creating a significantly better (and more standardized) dry cleaning and laundry experience through the combination of "smart scheduling"   and best-in-class quality, all supported by a strong technology backbone that allows it to effectively manage the operational complexity that comes with scale. Its services include Dry Cleaning, Launder & Press, Wash & Fold, Hang Dry, Repairs, Leather Cleaning, and it even takes Clothing Donations. The company was founded by Ajay Prakash and James Joun and is headquartered in San Francisco. To experience Rinse for yourself, please visit www.rinse.com or download the Rinse mobile app (available on iOS or Android).

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Introducing the new Rinse garment bag
Written by

Rinse

We’re always working hard to make your Rinse experience even better, and that includes the bags that your clothes are picked up and delivered in. That’s why we’re excited to introduce our new Rinse garment bag, which will replace our current Dry Clean/Launder & Press bag (the white one).

The next time you get your Dry Cleaning done with Rinse, you can expect to receive your clean clothes delivered in one of our new garment bags. The best part about this new bag? It doubles as the bag you’ll fill up with any dry cleaning to give to Rinse.

Just flip the bag upside down, fill it up with any clothes you need to get dry cleaned, pull the draw string, and give it to your Rinse Valet when he comes to pick up your clothes. Your clothes will be cleaned, pressed, and returned hung in the garment bag. Moving forward, anytime you need to get Dry Cleaning done, this will be the bag to use.

Wondering what to do with your old Dry Clean/Launder & Press bag? Once you’ve a received a new garment bag, just give your old bag to your Valet and we’ll recycle it.

Happy Rinsing!

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An important change to our pricing
Written by

Ajay Prakash

Clothing care has always been full of friction (so much so that we refer to it as “death by 1,000 cuts”). Customers are held hostage to proximity when choosing a cleaner and can’t assess quality until after they get their clothes back; cleaners only operate during business hours, making dropping off and picking up very difficult tasks; and there’s limited customer service, technology, and transparency. Heading to the laundromat is no picnic, either.

When we started Rinse in 2013, our main objective was to remove those friction points and solve a chronic pain point for our customers.

A lot has changed at Rinse over the past few years, but one thing that has remained constant is our unwavering commitment to providing the highest-quality care for your clothing, while delivering a consistent and seamless customer experience. As a consumer service, we know we have to earn our stripes with every order we pick up from you. To do that requires great execution, and great execution starts with the team.

Our team at Rinse includes our cleaning partners, our Valets, and our internal staff. They each play a critical role in making sure your clothes always receive the high-quality cleaning they deserve, and you experience the convenience you demand. As we continue to grow, we recognize that the key to our success lies in our ability to ensure that we invest in our team and make sure they have the time and resources needed so Rinse can continue to deliver a world-class customer experience.

To that end, today we are introducing a Standard Delivery fee to help support these efforts.

Effective with each new order picked up starting this evening (Tuesday, December 13, 2016) we will be adding a nominal fee of $3.99 to be applied upon delivery only (pickups will remain free). If you request Rush Service (e.g., next-day turnaround on Wash & Fold or 2-day turnaround on Dry Clean / Launder & Press), we will add an additional $5.00 charge, which is consistent with how our Rush Service works today.

I’m very proud of the service we’ve created and I’m confident that today’s change will make Rinse an even better partner for you by helping us appropriately support the critical components of our day-to-day operations and ensure you receive the highest-quality clothing care and customer experience possible.

Thanks for your continued support. We’re working tirelessly to provide the service you deserve for everything in your closet, and we look forward to taking care of you for a long time to come!

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Rinse Launches Its High-Quality Dry Cleaning And Laundry Delivery Service In Washington, DC
Written by

Rinse, Inc.

WASHINGTON, Feb. 23, 2017 /PRNewswire/ -- Rinse, Inc., today announced it has launched service in its third market: Washington, DC.

Rinse started its innovative dry cleaning and laundry delivery service in San Francisco in 2013. Its primary goal has been to remove the friction that comes with clothing care and create a high-quality, consistent, and reliable customer experience. By working with only the best cleaning partners, developing a robust technology backbone that supports its operations, and providing world-class customer service, Rinse has done just that.

Rinse has grown rapidly in San Francisco and Los Angeles over the past few years, and has created a differentiated service that its customers love. Rinse has a Net Promoter Score (NPS) of 50 with its customers, in an industry where negative NPS is the norm. Because of that, it has been able to drive best-in-class retention rates and build a strong reputation for quality and service.

With a strong foundation in San Francisco and Los Angeles, Rinse is now focused on accelerating its expansion across the US, and anticipates opening up several new markets in 2017. Its first stop is Washington, DC.

"We're really excited for Washington, DC to be our first market outside of California and be an anchor for us on the East Coast. It's always been one of our favorite cities. We've built a large wait list and the initial response with alpha customers has been incredible, so we knew it was time to officially launch our service here," said Ajay Prakash, Rinse's CEO and Co-founder.

"We obsess about providing a high-quality clean on every garment," said James Joun, COO and Co-founder. Joun learned the importance of quality cleaning from his parents, who have been in the dry cleaning business for 25+ years. "We are thrilled to bring our service to DC, where high-quality dry cleaning plays a critical role in many people's day-to-day lives."
 

Rinse has built a differentiated service since it launched over three years ago. At a time when every new consumer service tried to be "on-demand," Rinse focused on quality and ""smart scheduling"" to make sure its service addressed its customer pain points directly. It also chose to take a stand against gender-based pricing and charge the same price to dry clean/launder & press both men's and women's button down shirts -- an uncommon practice. In addition, Rinse is doing its part to grow its green practices, including only working with cleaners who use environmentally friendly solvents and detergents (and not working with any cleaner who uses PERC, a solvent that is a known carcinogen), collecting and donating clothes on behalf of its customers (Rinse has donated 10 tons of clothing to date), and only working with wash & fold partners who use high efficiency washers (Rinse has helped save 6 million gallons of water to date).

About Rinse:

Rinse is a consumer service that has created a consistent and seamless clothing care experience for its customers. Its services include Dry Cleaning, Launder & Press, Wash & Fold, Hang Dry, Repairs, Leather Cleaning, and it even takes Clothing Donations. Rinse combines the high-quality care your clothes deserve with the convenience and simplicity your busy schedule demands. The company was founded by Ajay Prakash and James Joun and is headquartered in San Francisco. To experience Rinse for yourself, please visit www.rinse.com or download the Rinse mobile app (available on iOS or Android).

Contact: Arrianne Talma, [email protected]

SOURCE Rinse, Inc.

Related Links http://www.rinse.com

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