“The people are #1, you hire extraordinarily well, congrats on that, it's not easy, but each time I tell someone about Rinse, I start out with the people, then the excellent service.”

“Laundry is a hassle. Quarters, going to the basement, lugging stuff around. The pick-up and drop off only when you need it, is the best. ”

“Incredibly convenient and great customer service. The text messages alerting me that you'll be in my neighborhood is a brilliant marketing move, as well as supremely beneficial to me. The clothes come back great. I'm a new, single mom who lives in an apartment building that doesn't have laundry in the building. I honestly don't know what I would do if Rinse didn't exist. Thank you so much!”

“I like how easy it is to reschedule pickup and drop-off, the valets are always courteous and nice, and it's not that much more expensive than going to the laundromat.”

“Convenience and customer service. Your drivers are amazing with communication. So impressed by the caliber of employee you've been able to maintain.”

“The quality of your cleaning is wonderful. The valets are all polite, understanding and kind people who are great representatives of your company! My clothes always come back looking like they've been treated with respect and I love that. ”

“Reliable—clothing gets picked up and returned when you say it will, clothes are reasonably clean, customer service is very responsive and seems to care about my being happy!”

“New mobile app is great, you guys have kept up with me seamlessly as I've moved multiple times over the past year. Love that you pick up and drop off at night, which is most convenient for me. Awesome to eliminate laundry as a weekend chore!”

“Easy to stay on top of the turnaround, pickup, and delivery with the phone messages. Professional and courteous valets. Availability of 24-hour turnaround for Wash and Fold is outstanding. Availability of hypo-allergenic detergent.”

“Rinse makes it so easy to get laundry done - huge time saver, and I know they will always treat my clothes right! I have never had an issue that Rinse wasn't able to correct, and even that is super super rare. Reliable, easy, and convenient!”

“Clothes are clean. You all are incredibly responsive. The app is so easy to use. The hours of pick up and drop off work for my life schedule. It's so easy to make changes to my reservations and I don't get penalized for having a change in schedule. It's huge.”

“The convenience of not having to travel after work to take in or pick up dry cleaning is so helpful. Bay area traffic is a hot mess, so being able to have pick up in the evening is awesome.”

“Convenience and customer service. Easy to talk to real humans behind the pickup and delivery.”

“I like the set pickup and delivery times. I also love the text message in the mornings for scheduling. On top of that, the ability to respond to those messages and schedule something a bit later or tack on 24 hour service is magical.”

“It's super convenient! I love the ease of just stuffing a bag full of dirty laundry and having it picked up and dropped off neatly folded and organized. I also like that the dates are deterministic and know exactly the day it'll come. Makes it easier to plan my schedule around it.”

“I love to throw my laundry bag out the window to save the person from having to climb my stairs when they do a pickup. I have 43 stairs so having a service to pick up and deliver my laundry is an amazing luxury!!”

“I love your model of pickup/delivery and the people delivering are always so accommodating. Plus, your quick response to my questions was fantastic. Rinse is great at communicating. ”

“Convenience and good service. Haven't has a problem with my orders to date. Clothes are folded nicely and smell great. Customer service is always available in case I have any questions or need to reschedule.”

“The drivers are nice, and it's easy to schedule pickups. I love not having to drop off or pick up dry cleaning at all, and the wash & fold is so effortless. ”

“The Rinse drivers have been very pleasant and courteous. Also, you’ve made scheduling pick ups very easy and the late evening pick up/delivery suits my busy lifestyle.”