Frequently Asked Questions

If a garment shows susceptibility to color bleeding, we will not clean it and return it to you uncleaned. Even with your release of liability, we cannot clean these items as they pose a risk to other garments that would be cleaned at the same time. We thoroughly test all items for unstable dyes, which can be a result of the manufacturing process. If you do have a garment with the potential for color bleeding, we recommend that you spot treat it at home by hand washing any parts that requires cleaning. If you would like to talk to our of our garment care experts about a particular garment, feel free to email us at [email protected].

If we believe the item will put other items at risk during cleaning (i.e. color bleeding) we will return the item to you uncleaned. Otherwise, we will work with you to determine the best course of action to get your garment cleaned.

If we can Dry Clean the item without putting other items at risk we will get your permission to proceed before moving forward. Common examples include items with pre-existing damage or with sequins or ornamentation.

If we believe we can only clean the item using a specialty cleaner we will reach out to you for permission to proceed and approval of the additional cost and turnaround time.

Our policy regarding faux leather depends on the item’s care label instructions. We will accept faux leather items with care labels indicating that the item can be safely and appropriately cleaned through one of the cleaning methods Rinse offers: Wash & Fold, Dry Cleaning, or Hang Dry. Unfortunately, we cannot accept faux leather items with care labels requesting special handling or leather-specific cleaning processes (examples include care labels specifying “professional cleaning only” or “hand wash only”).

Before proceeding, we ask that you give us your approval and release Rinse of any liability if damage should occur as there are some inherent risks to cleaning all leather-like materials.

Although it is not as risky as cleaning real leather, faux leather is made of plastics that still have risks of cracking, color bleeding, or melting when exposed to heat. We take full precaution to protect all faux leather items.

If you would like to provide a permanent preference to clean all items with faux leather, regardless of risk, please let us know at [email protected] and we will make a note on your account.