“The customer support has been consistently great. The deliveries are consistently on time and easy. The communication is very good. Overall Rinse checks all of the boxes required for success for businesses built on customer convenience. I've tried similar services in the past that ended up becoming a bigger headache than they were worth, requiring more effort than doing the laundry myself. Keep making it easy and you'll keep getting my business (and many others' as well I suspect).”

“I love the brand, the service, the friendly staff and how Rinse has NEVER messed up my clothes. There are limited options in DTLA and I heart Rinse and trust Rinse. Love it. Keep up the great work!”

“The delivery people are very nice and friendly and I love how they text or call beforehand and when they are at our door. We have a baby who is asleep by 7, and a small dog who goes crazy when anyone knocks or rings the doorbell. The combination of the two means a crying baby and unhappy parents. Rinse has always been careful to not knock or ring the bell and always calls or texts. I LOVE this!”

“The attention to detail that Rinse takes toward customer service is unprecedented in a dry cleaning experience; the ability to use text message to control the experience takes convenience to a new level, and I love having the ability to track which clothes I've cleaned and when.”

“Convenient and delivery people are always so nice and helpful. We can tell you vet for the right personalities. That's #1 in customer support. Also, I love that you give us clean bags when ours gets super dirty. Things always look so nice and presentable.”

“Delivery people are great and so friendly. I also really like that rinse can care for almost everything, including hang dry and delicate stuff. Overall it just seems to be a superior service to competitors.”

“I don’t have a washing machine in my apartment (it’s a shared laundry room instead) so Rinse saves me a ton of time at a reasonable price point. That is more than enough reason for me to recommend Rinse to my friends.”

“I really appreciate that I can request that my Rinse Valet stop by to pick-up/drop-off my clothes within a relatively small time window. I work a lot so this convenience is extremely important to me. ”

“Easy and convenient; we started using Rinse because our washer and dryer broke, but even after fixing we'll continue to use Rinse because it frees up so much of our time to do other more enjoyable things than laundry for reasonable prices.”

“Always on time, clear and transparent about costs and policy changes and your CX team is always a pleasure to speak with. Rinse hits all the points for me as a consumer. You made laundry for newly wed couple living in the city working at start ups simple. Thank you!!!”

“Fast responses to questions via text and email. Transparent prices. Good app and text updates. Delivery people are always friendly.”

“You do a nice job with the laundry. When you say 45 minutes, you mean 45 minutes. It's worth the money. It's money well spent.”

“My clothes feel and smell AMAZING, I love how they fold the clothes, and organize them by clothing type (I know that sounds crazy OCD but it saves me a minute here and there, which adds up). I love how they can bring back my wash and fold the next day. ”

“I love the reliable pick up and delivery window. The people have always been very nice and the people on the end of the texts are very helpful. The color coded system is easy and my laundry always looks great! ”

“You guys are cheaper than most dry cleaners, and yet you pick up and deliver very quickly. I'm beyond impressed.”

“It saves so much time, I don't have to go out to get a roll of quarters whenever I want to do laundry, I can avoid all the crazy neighbors in the laundry room ;-) Best of all, I don't have to spend ages folding everything - now it's so easy to put away.”

“I love using Rinse! I don't have much of a need for dry cleaning, but I use it when I can. Its so easy to use and eliminates the burden of having to go pickup dry cleaning during working hours. ”

“Ease and convenience of pick up and drop off for people with 9-5 jobs. Mobile app and texts are responsive and intuitive. Quality of washing and dry cleaning is outstanding. Friendly couriers.”

“Really easy communication, easy pickup, always comes back great. And whenever there's been an issue, you're super quick to respond and offer up solutions. ”

“I trust that the laudering and dry cleaning is well done; the pick up and delivery at the door is a big convenience; ability to manage service through an app; pricing for dry cleaning is competitive and the value of laundry pricing is great.”