“I love your model of pickup/delivery and the people delivering are always so accommodating. Plus, your quick response to my questions was fantastic. Rinse is great at communicating. ”

“You guys are more affordable than local dry cleaners I've looked at and do a great job every time! Delivery is always timely and well coordinated. Thanks for making my work clothes being clean and pressed one less thing to worry about!”

“There is one washer and dryer in my building for 17 units. Inevitably whenever I want to do laundry, it's in use. Plus I'm a single mom with no outside help, so this just makes my life that much easier. One less thing to take care of.”

“Convenience and customer service. Your drivers are amazing with communication. So impressed by the caliber of employee you've been able to maintain.”

“They come later in the evening, allowing me time to get home from work/an activity and not have to rush. Also the convince of having them do the wash and fold.”

“I love how efficient the service is. My clothes always come so nice and the next day delivery is a life saver for a young professional like me who is always on the go. I also think the Rinse delivery drivers are so accommodating and kind.”

“RINSE IS THE BEST! I've long been an evangelist and am excited to do so again now that I'm back in a rinse territory. Why I love rinse: Friendly delivery folks, responsible (have never damaged my clothes), receiving a bag of beautifully folded laundry is like Christmas! The folks are so good about arriving within the time windows, time windows are convenient, there's an awesome article about how spending money on things that buy you back time makes you happier and Rinse does this. SF laundry is a mess of carrying your clothes down gross city streets, using a shared dryer and having to be present for 2 hours of chores- why not outsource this to launder fairies at Rinse and then spend that time sleeping, reading and adventuring!!! ❤️”

“Process is easy, updates on times are accurate, valets are always nice and polite, my items are returned smelling and looking great!”

“I work really long and exhaustive hours. I often come home too late to take to the wash & fold near my house (which I don't like using anyway) or I spend hours at the laundry mat on the weekends if I'm not away. This leaves a really small window of time to do laundry. I'm a laundry snob and really enjoy doing my own laundry but it's not a possibility at this point in my life. I like that my clothes smell and feel clean when they are returned back to me. I can tell they're actually clean. And I like that they are picked up from my house when I'm home from work. ”

“The people, the smiling service, the extra mile for little things. If I'm impressed by the person at my door, I can be sure the leadership is top notch. I often text back when I get my notification and ask Rinse to please not ring the doorbell but to call or text because we have an infant sleeping at delivery time. Not once has the doorbell rung. I see the same people delivering and picking up, and they are always super friendly.”

“Reliable and convenient. Line of communication has always been great. Even when I cause problems by not being available to answer my door for deliveries, and such, I'm able to communicate via text with my valet and schedule redelivery. Always courteous. ”

“You do my laundry and folding better than my mother! Great service and speed. Easy to use app and my clothes didn't smell like laundromat.”

“Just the sheer convenience of not having to drop off and pick up. Love the convenience of someone picking up and delivering to my door in the evenings after I get off work. ”

“We have had great customer service experience. Also Rinse makes our life easier! And we love that you treat your valets well.”

“The people are #1, you hire extraordinarily well, congrats on that, it's not easy, but each time I tell someone about Rinse, I start out with the people, then the excellent service.”

“I don't have to deal with laundromats and folding laundry. I trust the team. They're always friendly and helpful in coordinating and the whole experience is a delight. ”

“Reliable—clothing gets picked up and returned when you say it will, clothes are reasonably clean, customer service is very responsive and seems to care about my being happy!”

“The fabric softener you all started using is great. But honestly, just getting my clothes folded and ready to go is worth it to me. Also pairing the socks like you did last time is awesome.”

“I have no washer or dryer in my apartment or in my building. I love the ability to have someone pick up and deliver my laundry. I have 46 stairs to climb to my apartment and I am 76 years old! Your service is both a necessity and a luxury. Thank you.”

“I like the flexibility and ease of scheduling pickup and dropoff. I also feel like its reliable - i've never had a real issue. Clothes are always clean and folded nicely.”