“Convenience and good service. Haven't has a problem with my orders to date. Clothes are folded nicely and smell great. Customer service is always available in case I have any questions or need to reschedule.”

“The people, the smiling service, the extra mile for little things. If I'm impressed by the person at my door, I can be sure the leadership is top notch. I often text back when I get my notification and ask Rinse to please not ring the doorbell but to call or text because we have an infant sleeping at delivery time. Not once has the doorbell rung. I see the same people delivering and picking up, and they are always super friendly.”

“The best three words to describe rinse are reliable, convenient, and friendly. I have been a customer for over 3 years, and all of my pick-ups and deliveries have been on time on the day I requested. My clothes come back in great condition, and often times even better than when I had them picked up (thanks to the team for the complimentary repairs!). Every valet has been friendly, cheerful, and helpful. Customer service is quick and easy. Thank you!”

“Ease of use. My life is busy with work. I work 14 hour days. I want to enjoy my weekends and don't want to be bogged down for hours with laundry. And you fold much better than I do.”

“Incredibly convenient and great customer service. The text messages alerting me that you'll be in my neighborhood is a brilliant marketing move, as well as supremely beneficial to me. The clothes come back great. I'm a new, single mom who lives in an apartment building that doesn't have laundry in the building. I honestly don't know what I would do if Rinse didn't exist. Thank you so much!”

“Simplicity, ease of use, availability, customer service. Also the careful consideration of my clothes is amazing. The subtle bits of clothing repair when I'm missing a button or a string is out of place is what separates Rinse from the rest. You guys have my loyalty forever. ”

“I love how efficient the service is. My clothes always come so nice and the next day delivery is a life saver for a young professional like me who is always on the go. I also think the Rinse delivery drivers are so accommodating and kind.”

“Process is easy, updates on times are accurate, valets are always nice and polite, my items are returned smelling and looking great!”

“The convenience factor. Not having to spend half my day doing laundry, particularly bed linens. To have someone do it all for me is time-saving. I'd pay just to have someone fold my sheets!”

“Cheaper than most dry cleaning places in the city and dropped off to your door! What more could you ask for?!”

“Just the sheer convenience of not having to drop off and pick up. Love the convenience of someone picking up and delivering to my door in the evenings after I get off work. ”

“SUPER convenient! The pick up/drop off times are conducive to my work hours. Standard turnaround time is great. Rinse employees are also extremely friendly. A+ for convenience and A+ for customer service!”

“Easy, automated, and I don't have to be home for pick ups and deliveries. My husband would say it's a good service because he doesn't have to talk to a human to use it. Ha! You can do both wash and fold (which I need on occasion) and dry cleaning. ”

“Valets are very amenable to leaving things in the garage if I need them to. Very responsive when I text and great customer service. I like the text message interface- that's huge.”

“Commication and responds are super fast. Communication via text is super convenient. Also seems like rinse thought about all the little details before hand so every question has an answer.”

“The gentleman who started me out with Rinse picked up my dry cleaning and set me up with bags and explained how the system worked. That meant a lot to me because the concept of Rinse was such a new thing. I appreciated how he took the time to answer my questions.”

“Reliable—clothing gets picked up and returned when you say it will, clothes are reasonably clean, customer service is very responsive and seems to care about my being happy!”

“The drivers are nice, and it's easy to schedule pickups. I love not having to drop off or pick up dry cleaning at all, and the wash & fold is so effortless. ”

“I love that couriers can pick up and drop off laundry at the door even when we're not home. Our schedule used to revolve around our laundry, but now we can just leave the bag out front if we won't be home.”

“It’s super convenient. I can order day of until 5pm, Rinse always works with me if I need to reschedule a drop off or even will come later if I’m not home yet for the original scheduled time. There are no penalties for rescheduling or cancelling. The reminders and notifications are perfectly scheduled so I am always informed but not annoyed.”