“Just the sheer convenience of not having to drop off and pick up. Love the convenience of someone picking up and delivering to my door in the evenings after I get off work. ”

“It's easy to reschedule, and it is reliable, and I don't have to pay for rescheduling, and if I'm not home I can just ask for my delivery to be left at my door. It's just a great service.. totally worth it”

“We work long hours and have a child so we have tons of laundry and very little time to do it. In addition our closest laundromat closed so we have to walk 5 blocks to the nearest laundromat. It's a pain.”

“Your ability to be seamlessly responsive has been GREAT. The experience is natural and organic, letting me never have to open the app and just text whatever i need done. The ability to let you guys pick up stuff from my door, and then baking that into the app, was a great feature addition. ”

“Incredibly convenient and great customer service. The text messages alerting me that you'll be in my neighborhood is a brilliant marketing move, as well as supremely beneficial to me. The clothes come back great. I'm a new, single mom who lives in an apartment building that doesn't have laundry in the building. I honestly don't know what I would do if Rinse didn't exist. Thank you so much!”

“Convenience and good service. Haven't has a problem with my orders to date. Clothes are folded nicely and smell great. Customer service is always available in case I have any questions or need to reschedule.”

“So many good things! Customer service, delightful convenience (I was able to reschedule last minute via text, didn't expect it to work!), consistent quality, late night delivery hours, affordable prices.”

“We have had great customer service experience. Also Rinse makes our life easier! And we love that you treat your valets well.”

“Prompt responsiveness, reasonable pricing and convenience of scheduling. My clothes have never been ruined or lost. There are no hidden fees or gimmicks. I also love the promos when they occur!”

“Easy to stay on top of the turnaround, pickup, and delivery with the phone messages. Professional and courteous valets. Availability of 24-hour turnaround for Wash and Fold is outstanding. Availability of hypo-allergenic detergent.”

“The fabric softener you all started using is great. But honestly, just getting my clothes folded and ready to go is worth it to me. Also pairing the socks like you did last time is awesome.”

“I love your model of pickup/delivery and the people delivering are always so accommodating. Plus, your quick response to my questions was fantastic. Rinse is great at communicating. ”

“The best three words to describe rinse are reliable, convenient, and friendly. I have been a customer for over 3 years, and all of my pick-ups and deliveries have been on time on the day I requested. My clothes come back in great condition, and often times even better than when I had them picked up (thanks to the team for the complimentary repairs!). Every valet has been friendly, cheerful, and helpful. Customer service is quick and easy. Thank you!”

“The fact that you have different levels of service is great. Wash & fold is good for towels, but I like my sheets pressed, and because you hang dry, I can also send in clothes.”

“New mobile app is great, you guys have kept up with me seamlessly as I've moved multiple times over the past year. Love that you pick up and drop off at night, which is most convenient for me. Awesome to eliminate laundry as a weekend chore!”

“Great service and nicely organized. Clothing is usually thoughtfully returned. This is the number one reason we go with Rinse. Others do not fold items into one pile and items are everywhere. Doing this is a big plus in my opinion! Thanks for the thoughtful business sense!”

“Convenience and customer service. Your drivers are amazing with communication. So impressed by the caliber of employee you've been able to maintain.”

“Clothes are clean. You all are incredibly responsive. The app is so easy to use. The hours of pick up and drop off work for my life schedule. It's so easy to make changes to my reservations and I don't get penalized for having a change in schedule. It's huge.”

“Attention to detail is excellent. Giving a 2 hour time frame for deliveries/pick ups from 8 pm-10 pm is good, but the following up text at 7 pm narrowing the time to 15 minutes increments is great! You take the inconvenience out of waiting around as much as you can”

“SUPER convenient! The pick up/drop off times are conducive to my work hours. Standard turnaround time is great. Rinse employees are also extremely friendly. A+ for convenience and A+ for customer service!”