“The gentleman who started me out with Rinse picked up my dry cleaning and set me up with bags and explained how the system worked. That meant a lot to me because the concept of Rinse was such a new thing. I appreciated how he took the time to answer my questions.”

“The people are #1, you hire extraordinarily well, congrats on that, it's not easy, but each time I tell someone about Rinse, I start out with the people, then the excellent service.”

“You guys are more affordable than local dry cleaners I've looked at and do a great job every time! Delivery is always timely and well coordinated. Thanks for making my work clothes being clean and pressed one less thing to worry about!”

“Convenient app to schedule pickups and excellent customer service. Super flexible and friendly concierge/delivery drivers who always accommodate me if I need them to come at a later time or at the end of their route. ”

“Clothes are clean. You all are incredibly responsive. The app is so easy to use. The hours of pick up and drop off work for my life schedule. It's so easy to make changes to my reservations and I don't get penalized for having a change in schedule. It's huge.”

“Text message communication is awesome. I can just look at the messages and know whats going on without having to make calls, and the immediate response to questions rocks as well.”

“I work really long and exhaustive hours. I often come home too late to take to the wash & fold near my house (which I don't like using anyway) or I spend hours at the laundry mat on the weekends if I'm not away. This leaves a really small window of time to do laundry. I'm a laundry snob and really enjoy doing my own laundry but it's not a possibility at this point in my life. I like that my clothes smell and feel clean when they are returned back to me. I can tell they're actually clean. And I like that they are picked up from my house when I'm home from work. ”

“Convenience and good service. Haven't has a problem with my orders to date. Clothes are folded nicely and smell great. Customer service is always available in case I have any questions or need to reschedule.”

“We have had great customer service experience. Also Rinse makes our life easier! And we love that you treat your valets well.”

“Your ability to be seamlessly responsive has been GREAT. The experience is natural and organic, letting me never have to open the app and just text whatever i need done. The ability to let you guys pick up stuff from my door, and then baking that into the app, was a great feature addition. ”

“I love to throw my laundry bag out the window to save the person from having to climb my stairs when they do a pickup. I have 43 stairs so having a service to pick up and deliver my laundry is an amazing luxury!!”

“Valets are very amenable to leaving things in the garage if I need them to. Very responsive when I text and great customer service. I like the text message interface- that's huge.”

“The drivers are nice, and it's easy to schedule pickups. I love not having to drop off or pick up dry cleaning at all, and the wash & fold is so effortless. ”

“RINSE IS THE BEST! I've long been an evangelist and am excited to do so again now that I'm back in a rinse territory. Why I love rinse: Friendly delivery folks, responsible (have never damaged my clothes), receiving a bag of beautifully folded laundry is like Christmas! The folks are so good about arriving within the time windows, time windows are convenient, there's an awesome article about how spending money on things that buy you back time makes you happier and Rinse does this. SF laundry is a mess of carrying your clothes down gross city streets, using a shared dryer and having to be present for 2 hours of chores- why not outsource this to launder fairies at Rinse and then spend that time sleeping, reading and adventuring!!! ❤️”

“Reliable and convenient. Line of communication has always been great. Even when I cause problems by not being available to answer my door for deliveries, and such, I'm able to communicate via text with my valet and schedule redelivery. Always courteous. ”

“Convenience and customer service. Your drivers are amazing with communication. So impressed by the caliber of employee you've been able to maintain.”

“The convenience of not having to travel after work to take in or pick up dry cleaning is so helpful. Bay area traffic is a hot mess, so being able to have pick up in the evening is awesome.”

“Attention to detail is excellent. Giving a 2 hour time frame for deliveries/pick ups from 8 pm-10 pm is good, but the following up text at 7 pm narrowing the time to 15 minutes increments is great! You take the inconvenience out of waiting around as much as you can”

“Ease of use. My life is busy with work. I work 14 hour days. I want to enjoy my weekends and don't want to be bogged down for hours with laundry. And you fold much better than I do.”

“I love how efficient the service is. My clothes always come so nice and the next day delivery is a life saver for a young professional like me who is always on the go. I also think the Rinse delivery drivers are so accommodating and kind.”