“I love the customer service, I love the fact that a responsive, wonderful valet comes to my door and my clothing is wonderfully cleaned/dry cleaned and neatly folded.”

“Fast responses to questions via text and email. Transparent prices. Good app and text updates. Delivery people are always friendly.”

“The convenience and the customer service. The valets are often on time, they're courteous and they go out of their way to try to give me what I need or ask for.”

“Personalized, friendly service and quality care of garments. I also received a handwritten note from the founders... such a nice a touch and almost unheard of these days! ”

“Everyone seems to be in sync. Your customer experience team is on fire. I head up a support team so I KNOW how it can be. Fast response and love the text support option. App is easy and simple to use.”

“You guys have great customer service, you always respond/are accommodating of my schedule with your drop offs/pick ups. My clothes are always handled with care- from dry cleaning to the fluff and fold I am always very pleased with the outcome.”

“It’s so easy to have our dry cleaning picked up and delivered directly from our apartment. It costs pretty much the same as it would going to the cleaners but better”

“Short answer: Rinse was able to establish trust from the very beginning. Long answer: The app is extremely straight forward. Rinse does exactly what they say they will do while remaining flexible when needed. The Customer Care is WORLD CLASS! I dedicate the song "Best I Ever Had" by Drake because my goodness! They communicate quickly and effectively. The couriers are professional and quick to pick up and drop off. Everything is perfectly executed. I'd love to have a lunch and learn with your Operations and CX managers for real! ”

“I love the reliable pick up and delivery window. The people have always been very nice and the people on the end of the texts are very helpful. The color coded system is easy and my laundry always looks great! ”

“Way more convenient than conventional dry cleaners; excellent text notifications; way cheaper than local dry cleaner”

“So many great things! I've already been touting it to colleagues. It is super convenient for busy professionals and business travelers like me on the road for multiple weeks. But I will also use it at home because the price is competitive, the cleaning quality is fantastic and it is way more convenient. Total time saver.”

“Delivery people are great and so friendly. I also really like that rinse can care for almost everything, including hang dry and delicate stuff. Overall it just seems to be a superior service to competitors.”

“The customer support has been consistently great. The deliveries are consistently on time and easy. The communication is very good. Overall Rinse checks all of the boxes required for success for businesses built on customer convenience. I've tried similar services in the past that ended up becoming a bigger headache than they were worth, requiring more effort than doing the laundry myself. Keep making it easy and you'll keep getting my business (and many others' as well I suspect).”

“The attention to detail that Rinse takes toward customer service is unprecedented in a dry cleaning experience; the ability to use text message to control the experience takes convenience to a new level, and I love having the ability to track which clothes I've cleaned and when.”

“Really easy communication, easy pickup, always comes back great. And whenever there's been an issue, you're super quick to respond and offer up solutions. ”

“Some of the best customer service I have experienced with a company. Your couriers are all very respectful of time and have very prompt replies! Never had an issue with a garment or article of clothing and I wish more companies would utilize the texting model! Thanks Rinse!”

“The convenience is unmatched! I really appreciate the responsiveness of the pick up and delivery people and I have never had any issues. Everyone is always so friendly and always willing to accommodate”

“I love the convenience of pick up and delivery. In some cases prices are better than walk in cleaners. It helps me out a lot. Thank you!”

“I love the brand, the service, the friendly staff and how Rinse has NEVER messed up my clothes. There are limited options in DTLA and I heart Rinse and trust Rinse. Love it. Keep up the great work!”

“It saves so much time, I don't have to go out to get a roll of quarters whenever I want to do laundry, I can avoid all the crazy neighbors in the laundry room ;-) Best of all, I don't have to spend ages folding everything - now it's so easy to put away.”