“The delivery people are very nice and friendly and I love how they text or call beforehand and when they are at our door. We have a baby who is asleep by 7, and a small dog who goes crazy when anyone knocks or rings the doorbell. The combination of the two means a crying baby and unhappy parents. Rinse has always been careful to not knock or ring the bell and always calls or texts. I LOVE this!”

“Delivery people are great and so friendly. I also really like that rinse can care for almost everything, including hang dry and delicate stuff. Overall it just seems to be a superior service to competitors.”

“The customer support has been consistently great. The deliveries are consistently on time and easy. The communication is very good. Overall Rinse checks all of the boxes required for success for businesses built on customer convenience. I've tried similar services in the past that ended up becoming a bigger headache than they were worth, requiring more effort than doing the laundry myself. Keep making it easy and you'll keep getting my business (and many others' as well I suspect).”

“Always on time, clear and transparent about costs and policy changes and your CX team is always a pleasure to speak with. Rinse hits all the points for me as a consumer. You made laundry for newly wed couple living in the city working at start ups simple. Thank you!!!”

“So many great things! I've already been touting it to colleagues. It is super convenient for busy professionals and business travelers like me on the road for multiple weeks. But I will also use it at home because the price is competitive, the cleaning quality is fantastic and it is way more convenient. Total time saver.”

“You guys are cheaper than most dry cleaners, and yet you pick up and deliver very quickly. I'm beyond impressed.”

“Easy and convenient; we started using Rinse because our washer and dryer broke, but even after fixing we'll continue to use Rinse because it frees up so much of our time to do other more enjoyable things than laundry for reasonable prices.”

“My clothes feel and smell AMAZING, I love how they fold the clothes, and organize them by clothing type (I know that sounds crazy OCD but it saves me a minute here and there, which adds up). I love how they can bring back my wash and fold the next day. ”

“It’s so easy to have our dry cleaning picked up and delivered directly from our apartment. It costs pretty much the same as it would going to the cleaners but better”

“I love the reliable pick up and delivery window. The people have always been very nice and the people on the end of the texts are very helpful. The color coded system is easy and my laundry always looks great! ”

“Short answer: Rinse was able to establish trust from the very beginning. Long answer: The app is extremely straight forward. Rinse does exactly what they say they will do while remaining flexible when needed. The Customer Care is WORLD CLASS! I dedicate the song "Best I Ever Had" by Drake because my goodness! They communicate quickly and effectively. The couriers are professional and quick to pick up and drop off. Everything is perfectly executed. I'd love to have a lunch and learn with your Operations and CX managers for real! ”

“It's so convenient to have my laundry picked up and handled all through a couple clicks on my phone when I'm busy with life/work. The customer service is also excellent and the results have always been great.”

“I love using Rinse! I don't have much of a need for dry cleaning, but I use it when I can. Its so easy to use and eliminates the burden of having to go pickup dry cleaning during working hours. ”

“Ease of use, punctuality, professionalism, excellent customer service, care for my items. Essentially I can trust that you will pick up my items on time, you will take good care of my clothes and I can trust you’ll deliver what you promise.”

“You guys have great customer service, you always respond/are accommodating of my schedule with your drop offs/pick ups. My clothes are always handled with care- from dry cleaning to the fluff and fold I am always very pleased with the outcome.”

“Some of the best customer service I have experienced with a company. Your couriers are all very respectful of time and have very prompt replies! Never had an issue with a garment or article of clothing and I wish more companies would utilize the texting model! Thanks Rinse!”

“You do a nice job with the laundry. When you say 45 minutes, you mean 45 minutes. It's worth the money. It's money well spent.”

“I really like but I can rely on Rinse on a weekly basis. Laundry and dry cleaning is picked up and dropped off on the same days twice a week and the quality of the service and work is outstanding”

“Everyone seems to be in sync. Your customer experience team is on fire. I head up a support team so I KNOW how it can be. Fast response and love the text support option. App is easy and simple to use.”

“Fast responses to questions via text and email. Transparent prices. Good app and text updates. Delivery people are always friendly.”