“I like the flexibility and ease of scheduling pickup and dropoff. I also feel like its reliable - i've never had a real issue. Clothes are always clean and folded nicely.”

“Convenience and customer service. Easy to talk to real humans behind the pickup and delivery.”

“There is one washer and dryer in my building for 17 units. Inevitably whenever I want to do laundry, it's in use. Plus I'm a single mom with no outside help, so this just makes my life that much easier. One less thing to take care of.”

“I love your model of pickup/delivery and the people delivering are always so accommodating. Plus, your quick response to my questions was fantastic. Rinse is great at communicating. ”

“Great service and nicely organized. Clothing is usually thoughtfully returned. This is the number one reason we go with Rinse. Others do not fold items into one pile and items are everywhere. Doing this is a big plus in my opinion! Thanks for the thoughtful business sense!”

“The fabric softener you all started using is great. But honestly, just getting my clothes folded and ready to go is worth it to me. Also pairing the socks like you did last time is awesome.”

“It's easy to reschedule, and it is reliable, and I don't have to pay for rescheduling, and if I'm not home I can just ask for my delivery to be left at my door. It's just a great service.. totally worth it”

“SUPER convenient! The pick up/drop off times are conducive to my work hours. Standard turnaround time is great. Rinse employees are also extremely friendly. A+ for convenience and A+ for customer service!”

“It's very easy to use the people are friendly. I've never had an issue that left a bad taste in my mouth. It's amazing how response the Rinse team is. For example, I had a pickup schedule but my work event ran late. I just responded to the text and my pickup was rescheduled in minutes without any fees or hassle.”

“Valets are very amenable to leaving things in the garage if I need them to. Very responsive when I text and great customer service. I like the text message interface- that's huge.”

“The Rinse drivers have been very pleasant and courteous. Also, you’ve made scheduling pick ups very easy and the late evening pick up/delivery suits my busy lifestyle.”

“The convenience of not having to travel after work to take in or pick up dry cleaning is so helpful. Bay area traffic is a hot mess, so being able to have pick up in the evening is awesome.”

“Convenience and good service. Haven't has a problem with my orders to date. Clothes are folded nicely and smell great. Customer service is always available in case I have any questions or need to reschedule.”

“Clothes are clean. You all are incredibly responsive. The app is so easy to use. The hours of pick up and drop off work for my life schedule. It's so easy to make changes to my reservations and I don't get penalized for having a change in schedule. It's huge.”

“Amazing customer service, great communication, consistent process, easy, easy, easy. I can honestly say I will never do back to the "old way" of dry cleaning thanks to Rinse!!!”

“I like how easy it is to reschedule pickup and drop-off, the valets are always courteous and nice, and it's not that much more expensive than going to the laundromat.”

“Rinse makes it so easy to get laundry done - huge time saver, and I know they will always treat my clothes right! I have never had an issue that Rinse wasn't able to correct, and even that is super super rare. Reliable, easy, and convenient!”

“The convenience factor. Not having to spend half my day doing laundry, particularly bed linens. To have someone do it all for me is time-saving. I'd pay just to have someone fold my sheets!”

“The best three words to describe rinse are reliable, convenient, and friendly. I have been a customer for over 3 years, and all of my pick-ups and deliveries have been on time on the day I requested. My clothes come back in great condition, and often times even better than when I had them picked up (thanks to the team for the complimentary repairs!). Every valet has been friendly, cheerful, and helpful. Customer service is quick and easy. Thank you!”

“It's super convenient! I love the ease of just stuffing a bag full of dirty laundry and having it picked up and dropped off neatly folded and organized. I also like that the dates are deterministic and know exactly the day it'll come. Makes it easier to plan my schedule around it.”