“It's super convenient! I love the ease of just stuffing a bag full of dirty laundry and having it picked up and dropped off neatly folded and organized. I also like that the dates are deterministic and know exactly the day it'll come. Makes it easier to plan my schedule around it.”

“I have no washer or dryer in my apartment or in my building. I love the ability to have someone pick up and deliver my laundry. I have 46 stairs to climb to my apartment and I am 76 years old! Your service is both a necessity and a luxury. Thank you.”

“New mobile app is great, you guys have kept up with me seamlessly as I've moved multiple times over the past year. Love that you pick up and drop off at night, which is most convenient for me. Awesome to eliminate laundry as a weekend chore!”

“I like the amount of communication from Rinse about when things are happening and accountability for items though pictures of dry cleaning pieces. Staff is friendly and helpful as well. ”

“You do my laundry and folding better than my mother! Great service and speed. Easy to use app and my clothes didn't smell like laundromat.”

“Laundry is a hassle. Quarters, going to the basement, lugging stuff around. The pick-up and drop off only when you need it, is the best. ”

“Convenience and customer service. Easy to talk to real humans behind the pickup and delivery.”

“Just the sheer convenience of not having to drop off and pick up. Love the convenience of someone picking up and delivering to my door in the evenings after I get off work. ”

“I like how easy it is to reschedule pickup and drop-off, the valets are always courteous and nice, and it's not that much more expensive than going to the laundromat.”

“Clothes are clean. You all are incredibly responsive. The app is so easy to use. The hours of pick up and drop off work for my life schedule. It's so easy to make changes to my reservations and I don't get penalized for having a change in schedule. It's huge.”

“SUPER convenient! The pick up/drop off times are conducive to my work hours. Standard turnaround time is great. Rinse employees are also extremely friendly. A+ for convenience and A+ for customer service!”

“RINSE IS THE BEST! I've long been an evangelist and am excited to do so again now that I'm back in a rinse territory. Why I love rinse: Friendly delivery folks, responsible (have never damaged my clothes), receiving a bag of beautifully folded laundry is like Christmas! The folks are so good about arriving within the time windows, time windows are convenient, there's an awesome article about how spending money on things that buy you back time makes you happier and Rinse does this. SF laundry is a mess of carrying your clothes down gross city streets, using a shared dryer and having to be present for 2 hours of chores- why not outsource this to launder fairies at Rinse and then spend that time sleeping, reading and adventuring!!! ❤️”

“The convenience. It's easy to schedule pickups and deliveries, even on short notice. The delivery folks always come to my door (unlike other delivery services that call and make you come outside)!”

“The convenience factor. Not having to spend half my day doing laundry, particularly bed linens. To have someone do it all for me is time-saving. I'd pay just to have someone fold my sheets!”

“The quality of the cleaning / folding is really really good. I've used many cleaners in the past and with Rinse, my clothes come back the cleanest and neatest of anything I've experienced. ”

“I don't have to deal with laundromats and folding laundry. I trust the team. They're always friendly and helpful in coordinating and the whole experience is a delight. ”

“Valets are very amenable to leaving things in the garage if I need them to. Very responsive when I text and great customer service. I like the text message interface- that's huge.”

“Reliable and convenient. Line of communication has always been great. Even when I cause problems by not being available to answer my door for deliveries, and such, I'm able to communicate via text with my valet and schedule redelivery. Always courteous. ”

“Attention to detail is excellent. Giving a 2 hour time frame for deliveries/pick ups from 8 pm-10 pm is good, but the following up text at 7 pm narrowing the time to 15 minutes increments is great! You take the inconvenience out of waiting around as much as you can”

“We have had great customer service experience. Also Rinse makes our life easier! And we love that you treat your valets well.”