“Fast responses to questions via text and email. Transparent prices. Good app and text updates. Delivery people are always friendly.”

“Really easy communication, easy pickup, always comes back great. And whenever there's been an issue, you're super quick to respond and offer up solutions. ”

“The customer support has been consistently great. The deliveries are consistently on time and easy. The communication is very good. Overall Rinse checks all of the boxes required for success for businesses built on customer convenience. I've tried similar services in the past that ended up becoming a bigger headache than they were worth, requiring more effort than doing the laundry myself. Keep making it easy and you'll keep getting my business (and many others' as well I suspect).”

“Delivery people are great and so friendly. I also really like that rinse can care for almost everything, including hang dry and delicate stuff. Overall it just seems to be a superior service to competitors.”

“The convenience and the customer service. The valets are often on time, they're courteous and they go out of their way to try to give me what I need or ask for.”

“You do a nice job with the laundry. When you say 45 minutes, you mean 45 minutes. It's worth the money. It's money well spent.”

“I love the customer service, I love the fact that a responsive, wonderful valet comes to my door and my clothing is wonderfully cleaned/dry cleaned and neatly folded.”

“Convenient and delivery people are always so nice and helpful. We can tell you vet for the right personalities. That's #1 in customer support. Also, I love that you give us clean bags when ours gets super dirty. Things always look so nice and presentable.”

“I love rinse, the convenience is priceless. I like how communicative the Rinse drivers are and how everything is photographed and documented so that nothing is lost. When dropped back off its great that the tags indicate what had to be done to each item so that the cost and care is broken down for me. I used to use rinse when I lived on the westside of LA and then when I moved 2 years ago to the Eastside it was gone and now i am thrilled that Rinse is servicing Atwater Village.”

“I love using Rinse! I don't have much of a need for dry cleaning, but I use it when I can. Its so easy to use and eliminates the burden of having to go pickup dry cleaning during working hours. ”

“Always on time, clear and transparent about costs and policy changes and your CX team is always a pleasure to speak with. Rinse hits all the points for me as a consumer. You made laundry for newly wed couple living in the city working at start ups simple. Thank you!!!”

“Some of the best customer service I have experienced with a company. Your couriers are all very respectful of time and have very prompt replies! Never had an issue with a garment or article of clothing and I wish more companies would utilize the texting model! Thanks Rinse!”

“Ease and convenience of pick up and drop off for people with 9-5 jobs. Mobile app and texts are responsive and intuitive. Quality of washing and dry cleaning is outstanding. Friendly couriers.”

“You guys are cheaper than most dry cleaners, and yet you pick up and deliver very quickly. I'm beyond impressed.”

“Good service but AMAZING customer service. Responds quickly via text and always solves whatever issues I have, zero hoops. ”

“Short answer: Rinse was able to establish trust from the very beginning. Long answer: The app is extremely straight forward. Rinse does exactly what they say they will do while remaining flexible when needed. The Customer Care is WORLD CLASS! I dedicate the song "Best I Ever Had" by Drake because my goodness! They communicate quickly and effectively. The couriers are professional and quick to pick up and drop off. Everything is perfectly executed. I'd love to have a lunch and learn with your Operations and CX managers for real! ”

“Convenient and fast service. I've never had a bad experience in the 7 months I've been using Rinse. That's really saying a lot, as I'm almost consistently disappointed by other services like Uber and Postmates. I know I can rely on Rinse to get my clothes clean and back in my closet in 24 hours without a hassle.”

“Everyone seems to be in sync. Your customer experience team is on fire. I head up a support team so I KNOW how it can be. Fast response and love the text support option. App is easy and simple to use.”

“The professionalism in way handle your communication with customers. The way all my clothes are folded and packed when returned. I have used other services and no one returns the clothes like rinse does. Love that even my socks get matched.”

“Way more convenient than conventional dry cleaners; excellent text notifications; way cheaper than local dry cleaner”