Join our team

WHAT IS RINSE?

Rinse (www.rinse.com) is removing all the pain and friction that comes with clothing care.  We've created a magical customer experience through the combination of seamless scheduling and best-in-class quality, all supported by a strong technology backbone. We have thousands of loyal customers across San Francisco, Los Angeles, and Washington DC and are rapidly expanding on our path to becoming a household name across the country.

WHAT ARE WE LOOKING FOR?

We are looking for Senior Associate to join our Operations team, focusing on managing Internal Operations. This role will focus on shaping and managing aspects of day-to-day operations: including but not limited to developing and operationalizing processes, recruiting and training new associates, as well as ensuring that RINSE can meet and execute upon the daily customer demands.

The ideal Manager is someone looking to tackle complex challenges and lead significant projects. Managers at Rinse are expected to take structured approaches to identifying, designing, and implementing creative business and process-related solutions – all while fostering an engaging team environment.

YOU HAVE...

• 5+ years work experience in a highly analytical and/or operational environment.
• A self-starter mindset: You can provide structure in the face of ambiguity, set direction, and be effective in a fast-paced environment 
• A “team first” attitude: You cultivate a safe and collaborative culture in an environment where teamwork is critical to success 
• Strong interpersonal skills: You are able to drive influence and maintain transparency through clear and effective communication 
• Experience managing a high-caliber and diverse workforce: You are able to motivate others to achieve results in a fast-paced and dynamic environment

WE...

• Are venture-backed and growing fast.  There’s no shortage of things to do!
• Are building a world-class customer experience. Anything short of that is unacceptable.
• Have built an amazing team of hard-working, talented, and fun-loving individuals.
• Are led by a world-class team with experience in start-ups, dry cleaning, and consumer focused companies. (Ajay Prakash, CEO; James Joun, COO; Sam Cheng, CTO).
• Work in an entrepreneurial, collaborative culture that continually raises the bar for excellence.

PERKS:

• Compensation: $45k – $55k
• Equity: 0.01% – 0.1%
• Flexible work schedule (we don't have a face-time culture or vacation policy...we're all about results)
• Free Dry Cleaning and Laundry, of course!

INTERESTED?

If you’re interested in becoming a Senior Associate for our Operations team, email your resume to [email protected] and include an intro note answering two questions:

1. What is the most significant business process you've built from the ground up, and if you could do it over again what would you do differently?
2. What is biggest challenge you've faced when managing a workforce?