Join our team

WHAT IS RINSE?

Rinse (www.rinse.com) is removing all the pain and friction that comes with clothing care.  We've created a magical customer experience through the combination of seamless scheduling and best-in-class quality, all supported by a strong technology backbone. We have thousands of loyal customers across San Francisco, Los Angeles, and Washington DC and are rapidly expanding on our path to becoming a household name across the country.

WHAT ARE WE LOOKING FOR?

As the Operations Manager, you will be in charge of the success of our driver and delivery logistics across all our markets. This includes managing a recruiting team, maturing our training and onboarding process, developing performance management processes, and building a community that our Valets love to be a part of.  You will need to maintain a high quality talent pool and foster incredible customer experience in the face of rapid growth. This job requires an analytical mindset, the ability to lead and manage a team while also being able to work and thrive independently, and a laser focus on execution and getting things done.

YOU...

• Have 5+ years work experience in a highly analytical and/or operational environment.
• Will report directly to Rinse's Director of Operations and will be responsible for growth, retention, and efficiency targets.
• Thrive in a fast­-paced environment, take initiative with limited resources, and can multi-task with the best of them.
• Have experience training, managing, and motivating high-caliber individuals, preferably in a remote work environment.

WE...

• Are venture-backed and growing fast.  There’s no shortage of things to do!
• Are building a world-class customer experience. Anything short of that is unacceptable.
• Have built an amazing team of hard-working, talented, and fun-loving individuals.
• Are led by a world-class team with experience in start-ups, dry cleaning, and consumer focused companies. (Ajay Prakash, CEO; James Joun, COO; Sam Cheng, CTO).
• Work in an entrepreneurial, collaborative culture that continually raises the bar for excellence.

PERKS:

• Compensation: $55k – $65k
• Equity: 0.01% – 0.3%
• Flexible work schedule (we don't have a face-time culture or vacation policy...we're all about results)
• Free Dry Cleaning and Laundry, of course!

INTERESTED?

If you’re interested in becoming our Operations Manager for Driver Community, email your resume to [email protected] and include a short description on your worst hiring mistake and what you learned from it.