Join our team

ABOUT RINSE

Rinse is building the first and largest national, and eventually global, brand in clothing care. We're taking on a massive consumer problem and creating a significantly better dry cleaning and laundry experience through the combination of "smart scheduling" and best-in-class quality, all supported by a strong technology backbone.

We launched in 2013 and are currently in San Francisco, Los Angeles, Washington, D.C., Chicago, and Boston, with plans to launch multiple new markets in 2018. We've grown at double digit month-over-month rates since launch, have created a differentiated service our customers love, and have a model where the economics actually work.

Rinse is backed by a group of leading VCs and CEOs who see the massive potential in what we are doing and know we are the team to do it. We are looking for stars to join our team and can’t wait to hear from you.

IN THIS ROLE, YOU WILL...

• Be a core member of a small dedicated team driven by ensuring the highest quality experience for our customers.
• Work side by side with the operations team, you will be responsible for managing the daily out-of-workflow customer issues in our San Francisco warehouse.
• Oversee the life cycle of active customer issues, including documentation, internal investigation, and problem solving.
• Maintain strong partnership and communications with our customer service team, operations, valets, and cleaning partners.
• Have the flexibility to identify and implement creative solutions to customers’ requests.
• Push yourself and the team to continually improve our processes and services.

AS THE IDEAL CANDIDATE, YOU...

• Are a self-starter looking to take on significant challenges that exist at the interface between operations and customer service.
• Highly detailed, you are passionate about helping people and love problem solving.
• Have proven ability to craft communications to a variety of audiences with impeccable writing skills.
• Demonstrate the ability to consistently make good decisions in ambiguity.
• Thrive in a dynamic, fast-paced, team-based environment.
• Must be flexible with scheduling. This is a full time job that requires weekends.

WHY WORK AT RINSE

• We are committed to professional development and can promise a fast-moving environment where you will be challenged and stretched on a daily basis.
• We offer competitive compensation and stock options, in addition to great benefits, including health insurance, open vacation. policy, flexible work and office hours, and free dry cleaning and laundry!
• We have built a high-caliber team and have a tight-knit, collaborative work environment.
• Our office is in the Mission in San Francisco, located close to BART and Caltrain.

INTERESTED?

Email your resume to [email protected]. In your email, include a description of a time when you have had a poor customer service experience as a customer, and how you would have handled it differently.