Rinse in Palo Alto - Laundry & Dry Cleaning Service

Palo Alto Laundry and
Dry Cleaning Service, Delivered.

Taking care of your clothes has never been easier. Rinse picks up, expertly cleans, and delivers your dry cleaning and laundry to your door.
Try Rinse

Based on 4,000+ reviews

From University Avenue and all throughout Palo Alto, Rinse is ready to take care of your clothes.

See our service map to check if we serve your neighborhood, or view our list of covered zip codes. 

What to expect

What to expect on your first Rinse.

Pickup

At 5:30pm on the evening of your scheduled pickup, you'll receive a text message with a 30-minute estimated time of arrival for your Valet between 8pm and 10pm. Your Valet will bring your personalized Rinse bags so you have everything you need to use Rinse. All you have to do is have your clothes ready in a hamper or pile by the door.

Cleaning

Once we pick up your clothes, we'll take them to one of our vetted local cleaning partners. You'll receive a detailed email including the list of items you've entrusted to our care. Your clothes will then be inspected for stains and items that shouldn't be washed, and professionally cleaned according to the service you selected.

Delivery

We'll send you a text message on the morning of your scheduled delivery to confirm your delivery between 8pm and 10pm. Once confirmed, you'll receive another text message at 5:30pm with an estimated time of arrival for your Valet. Your Valet will deliver your clean clothes, ready to wear!

Our standard turnaround for orders is 3-4 days. Next-Day Rush Service is always included with your Rinse Repeat Plus Wash & Fold plan. All other Wash & Fold customers have the option to add Next-Day Rush Service for $9.95.

How Rinse works

Convenience

Schedule a Rinse when you need it via text, rinse.com, or the app.
Service is available 7 days a week between 8pm and 10pm —

Expert cleaning

Enjoy the extra 3 hours you save each week with Rinse while your items are expertly cleaned by masters of clothing care with decades of experience.

Fast turnaround

Relax with delivery right to your door. Standard turnaround is 3–4 days with . On your delivery date, we’ll text you at 5:30pm with your Valet’s ETA.

Rinse Drop

We offer pickup and delivery if you can’t be present between 8pm and 10pm.

Our Valet will pick up or deliver your order to your doorstep or concierge, at which point you’ll receive a text with a photo showing where your items were left.

You can enable Rinse Drop on any (or all) of your orders.

Rush Delivery

We offer Next-Day Rush Delivery for Wash & Fold orders for an additional fee of $9.95.

Simply let your Valet know upon your pickup. There’s also an option to set a permanent preference for Rush Delivery in your My Account page.

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Incredibly convenient.
Remarkably affordable.

Wash & Fold

For your everyday laundry needs. Clothes are returned washed and neatly folded, including paired socks!

We check your pockets, separate your lights and darks, follow your pre-selected cleaning preferences, and never wash your items with anyone else’s.

Pricing

Pay-As-You-Go:

If you only need our Wash & Fold service every once in a while. Always the same price per pound.

Subscriptions:

With our all-inclusive service, you can save up to 59% vs. Pay-As-You-Go. Subscriptions price starts at:

  • Rinse Repeat $ 50 / bag*
  • Rinse Repeat Plus $ 59 / bag*

* The price is based on a 4-bag plan, billed annually.

Wash & Fold process
Video description: A Rinse cleaning attendant is checking the pockets of a customer’s items and sorting the laundry into piles of lights and darks. The items are placed into a washing machine, then shown later in a dryer. Two Rinse cleaning attendants fold laundry, and place items into neat stacks. A cleaning attendant then places stacks of folded laundry into a plastic bag.

Dry Cleaning

Perfect for anything you want cleaned, pressed, and returned on a hanger.

We’ll email you a photo of each item in our care, treat stains, clean the clothes, and press them by hand.

Pricing

Priced per item, with a $30 Minimum Order, from:

  • All Shirts $4.95
  • Blouse $10.95
  • Pants $12.95
  • Sweater $12.95
  • Casual Dress $18.95
Dry Cleaning process
Video description: A Rinse cleaning attendant is photographing a customer’s dry cleaning items. The items are then placed in a basket and carted through the facility. A carousel of cleaned dry cleaning items is shown spinning. The frame zooms in to a dry cleaning machine running. Next, a Rinse cleaning attendant is steaming sleeves of a customer’s shirt and ironing pants. Clean shirts on hangers are wrapped in a white Rinse Dry Cleaning bag. The bag is hung on a rack with many other Rinse Dry Cleaning bags.

Why you’ll love Rinse

Your questions, answered

  • Do you wash my clothes together with other people’s clothes?

    Your clothes get their own machine, are separated by lights and darks, cleaned according to your preferences, and delivered neatly folded to your door – we even pair your socks.

  • Where do you clean my clothes?

    Your clothes are cleaned at one of our vetted cleaning partners. We only work with carefully selected local cleaners who have established a very high level of quality and reliability. For your protection and overall peace of mind, we have also built multiple layers of inspection and control to ensure high-quality.

  • What is the turnaround time?

    The normal turnaround time for delivery is 3-4 days for all our services.

    For Wash & Fold, we also offer next-day Rush Service for an additional fee of $9.95. Note all Rinse Repeat Plus plans include free Rush Service on all Wash & Fold orders.

    At this time, Hang Dry and Dry Cleaning cannot be rushed.

  • What if I’m not at home during pickup or delivery?

    If you are not available during our 8pm - 10pm delivery window, you can enable the Rinse Drop settings on your account, which will allow you to designate where you would like your order to be left. Please note that we do require a Release of Liability in order to enable the Rinse Drop settings on your account.

    If you opt to utilize Rinse Drop for pickup or delivery, we ask you to consider that our Valet has access to a safe place to pick up and deliver your clothes. Typically, this means you can buzz us into your apartment building remotely or you can provide a door code, but every situation is different. If you don’t feel comfortable with your items or deliveries being left there, please don’t select it as your Rinse Drop location!

    For more information on Rinse Drop, please review our Rinse Drop FAQ.

  • Where is Rinse located?

    Headquartered in San Francisco, Rinse operates in many cities in the United States – check out the full list of cities Rinse operates in.

  • Should I separate my laundry?

    We just ask that you separate your Dry Cleaning / Launder & Press from your Wash & Fold clothes prior to your Valet’s arrival. If you are not able to do so, no problem! Our Valet will still provide your Rinse bags and can standby while you sort your items.

    There is an easy rule of thumb for how to best separate your laundry:

    • Anything you would like returned, pressed, and on hangers should be placed in the WHITE (Dry Clean / Launder & Press) bag.
    • Any laundry you want machine washed and returned folded should be placed in the BLACK (Wash & Fold) bag.

    We also offer customers TEAL Hang Dry bags. These bags are for any laundry you want machine washed and hung to dry (a.k.a. “air dry” or “line dry”).

  • Do you have same-day or next-day delivery in San Francisco?

    Next-day option for Wash & Fold is available!

    We offer next-day Wash & Fold for an additional Rush Service fee of $9.95. You can select this option when placing your order or set a permanent preference for next day Wash & Fold on our customer preferences page.

    In addition, all Rinse Repeat Plus plans include free Rush Service so you’ll get your laundry back the next-day during our normal service hours (between 8pm and 10pm).

    At this time, Hang Dry and Dry Cleaning cannot be rushed.

Clothing care in Palo Alto

Palo Alto is a relatively young community as it was formally settled a little more than 100 years ago. The city gets its name from the tall, grand, redwood trees that are prevalent throughout the area, particularly near the coastal areas.

In addition to being part of Silicon Valley, Palo Alto is also home to Stanford University. Stanford was first established in 1885 by California senator, Leland Stanford, and it has been a centerpiece of the city ever since as downtown Palo Alto is only a short walk from campus.

How has Rinse served the Palo Alto community?

Take care of your Dry Cleaning and Laundry with the tap of a button

Just text "Y" to RINSE (746-73), and we'll come by that evening to pick up any dry cleaning, laundry, hang dry, or repair items you might have. We designed Rinse to make life easier and think of new ways to fulfill that mission on a continuous basis.

No need to be home during pickup or delivery

Rinse picks up and delivers between 8pm and 10pm since that's when most people are home and because limiting our pickup and delivery hours helps us keep our prices comparable to your local cleaner! We understand that time doesn't work for everybody, which is why we'll pick up and deliver right from your doorstep or concierge. We’ll even send a picture confirmation. Just let our Customer Care team know you’re interested in ‘Rinse Drop’ by emailing [email protected], texting RINSE (746-73), or change your preferences directly in your account settings.

You can track your Valet so you can better plan your night.

On the evening of your scheduled Rinse, you'll always receive a text message that tells you when we are coming and includes a link where you can track your Valet's progress. You can just click on the link to see how many stops they have before yours so you can better plan your night.

About Palo Alto customers

A Quick Look At Palo Alto Customers

Who uses Rinse in Palo Alto:

  • Single People - 47.1%
  • Couples - 23.9%
  • Families - 28.8%  

Top 10 Brands:

These are the most popular brands dry cleaned in the Palo Alto area over the last year.
  1. Banana Republic
  2. J.Crew
  3. Hugo Boss
  4. Brooks Brothers
  5. Calvin Klien
  6. Theory
  7. Tommy Hilfiger
  8. Ralph Lauren
  9. Uniqlo
  10. Gap

Top 5 Items Dry Cleaned

  1. Shirt
  2. Pants
  3. Blouse
  4. Sweater
  5. Dress (Casual)

What your Palo Alto neighbors have to say

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    From the blog