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Join the team of passionate people building the best brand in clothing care

Customer Claims Associate

San Francisco (HQ)


Rinse ( is removing all the pain and friction that comes with clothing care.  We've created a magical customer experience through the combination of seamless scheduling and best-in-class quality, all supported by a strong technology backbone. We have thousands of loyal customers across San Francisco, Los Angeles, and Washington DC and are rapidly expanding on our path to becoming a household name across the country.


We are looking for a Customer Claims Associate that is passionate, detail-focused, and motivated to provide amazing service to join our Customer Opeartions team. Your primary role will be to work closely with our customers, operations, and vendor teams to analyse and resolve customer issues. We are developing an amazing team and product, and want someone who is excited to strengthen our foundation as we expand nationally.


  • Have worked 4+ years in a customer-facing role.
  • Communicate effectively with internal stakeholders and external customers.
  • Demonstrate skills such as investigation, negotiation, decision-making, and strategic planning.
  • Have strong attention to detail and are comfortable multi-tasking in a fast-paced team-oriented work environment.


  • Are venture-backed and growing fast.  There’s no shortage of things to do!
  • Are building a national brand that our customers love. Anything short of that is unacceptable.
  • Have built an amazing team of hard-working, talented, and fun-loving individuals.
  • Currently have thousands of happy customers in San Francisco and Los Angeles.  More cities to come.
  • Are led by a world-class team with experience in startups, dry cleaning, and consumer-focused companies. (Ajay Prakash, CEO; James Joun, COO; Sam Cheng, CTO).


If you’re interested in applying for our Customer Claims Associate role, email your resume to [email protected] and include a note about a company that you believes provides world-class customer experience.