At Rinse, our mission has always been to remove the friction that naturally comes with clothing care so our customers have more time for the things that matter to them, both in their personal and professional lives. The 2+ hours we save customers each week adds up!
We’ve put a lot of thought into making Rinse as efficient as possible, not just for our customer’s convenience but for Rinse itself––efficient operations means savings that we can pass onto our customers!
Some ingredients in our recipe for success have been offering smart scheduling (pickup and delivery always between 8pm and 10pm), transparent pricing, and SMS-based communications. Recently we’ve also updated our personless pickup and delivery process, now known as Rinse Drop.
What Is Rinse Drop?
Rinse Drop gives you the option to authorize your Valets to pick up or deliver your Rinse order when you are not physically present. Whether you’ll be out of the house or just don’t feel like answering the door in your jammies, Rinse Drop provides extra flexibility!
With Rinse Drop, you Valet can pick up or deliver your order to your concierge, your front door, or anywhere that does not require your Valet to enter your private home or residence.
Since Rinse Drop orders must be in a Rinse bag, it’s important to note that you cannot schedule a Rinse Drop on your very first pickup since you will need to be present to receive your personalized Rinse bags. Also, keep in mind that Rinse Drop requires a Release of Liability, so your Rinse Drop location should be safe and secure.
What Should I Expect During A Rinse Drop Pickup or Delivery?
To update your Rinse Drop settings and add or remove the Release of Liability visit the Delivery section in your My Account page. Here, you can enable or disable Rinse Drop and change your settings anytime.
After your Rinse Drop pickup, you’ll receive a confirmation text that includes the number of bags picked up. After a Rinse Drop delivery, you’ll receive a confirmation text and a picture of where your order was delivered (to your concierge, hung on your front door, etc.) so that you can be sure it was delivered correctly.
Rest assured, we’ll keep you updated on your order!
Additionally, we provide flexibility in terms of using Rinse Drop on an order-by-order basis. If you set your Rinse Drop settings and grant a Release of Liability as a permanent setting on your account, Rinse Drop will apply to all of your orders.
However, if you set your Rinse Drop settings as a temporary setting on your account using the “One Time Delivery Notes” that are texted to you for an individual stop, the Release of Liability will only apply to that individual stop and not all future orders.
To request a one-time Rinse Drop, you can text us prior to your Valet’s arrival at 746-73. Our team will reply with a request for you to approve a one-time Release of Liability in order to complete the order.
Why Use Rinse Drop?
Rinse Drop is just another way Rinse provides value to our customers. In addition to letting Rinse take care of your dry cleaning and laundry on a regular basis, you now do not have to worry about being present for each and every order.
As a result, you’re free to use the extra time you’re saving with Rinse and Rinse Drop on whatever you feel is important. Rather than worrying about meeting our Valet you can stay late at the office if you need to, spend extra time with your family or friends, or check something else off your to-do list!
