Join our team

ABOUT RINSE

Rinse is building the first and largest national, and eventually global, brand in clothing care. We're taking on a massive consumer problem and creating a significantly better dry cleaning and laundry experience through the combination of "smart scheduling" and best-in-class quality, all supported by a strong technology backbone.

We launched in 2013 and are currently in San Francisco, Los Angeles, and Washington, DC, with plans to launch multiple new markets in 2017.  We've grown at double digit month-over-month rates since launch, have created a differentiated service our customers love,  and have a model where the economics actually work.

Rinse is backed by a group of leading VCs and CEOs who see the massive potential in what we are doing and know we are the team to do it.  We are looking for stars to join our team and can’t wait to hear from you.

IN THIS ROLE, YOU WILL...

• Provide day-to-day leadership of our customer experience team across multiple locations.
• Empower and motivate staff through positive attitude to build upon our culture of high performance in line with Rinse core values.
• Ensure a high-quality customer experience and continuously improve services through suggestions and tight feedback loops.
• Conduct regular staff meetings, 1:1s, quality coaching, and development of team members.
• Craft communications to a variety of audiences with impeccable writing skills.
• Handle escalated issues and complaints with tact and judgement.
• Lead recruiting of Customer Experience Associates as the Rinse team grows.

AS THE IDEAL CANDIDATE, YOU...

• Have worked  3+ years in a customer experience role, with a proven track record of leading a team.
• Have experience and understanding of latest CRM solutions, standard KPIs, and customer support best practices.
• Are passionate about helping people and problem solving.
• Have excellent communication and people skills.
• Have a proven ability to manage people, and to work cross-functionally, collaborate, influence, and work as part of a team.

WHY WORK AT RINSE

• We are committed to professional development and can promise a fast-moving environment where you will be challenged and stretched on a daily basis.
• We offer competitive compensation and stock options, in addition to great benefits, including health insurance, open vacation policy, flexible work and office hours, and free dry cleaning and laundry!
• We have built a high-caliber team and have a tight-knit, collaborative work environment.
• Our office is in the Mission in San Francisco, located close to BART and Caltrain.

INTERESTED?

Email your resume to [email protected].  In your email, include a description of a time when you have delivered an exceptional experience for a customer.