Updated: Dec. 8, 2021
In these exceptional times, we have taken exceptional measures to protect the health and well-being of our team and our customers while continuing to provide the best and most convenient service possible. We have made significant investments to ensure our Warehouse Operators, Valets, and Cleaning Partners have a continuous supply of critical items such as soap, gloves, hand sanitizer, disinfectants, and masks. We have done everything we can to maintain employee hours during a time of lower demand. We have worked tirelessly to help our Cleaning Partners navigate the current environment and understand various relief programs available to small businesses. We have also invested more in everything from the laundry bags we provide to our customers, the hangers we return your clothes on, and in hiring and training enough Valets to meet customer demand.
To help ensure we can continue to take these important measures, we have introduced a $5 “Health & Safety Fee” effective on all orders going forward. You will see this charge on your receipt as a separate line item.
Other COVID-19 Related Updates
We are making a few other minor service-related updates to help support our Valets and Cleaning Partners, including:
- Updating Valet tipping – Going forward, you will receive a text message about tipping individual Valets after every stop (historically, we’ve only sent the SMS upon delivery and split the tip between all your Valets for that order). We’ve received requests from customers to allow tipping individual Valets given the circumstances they are facing when they pick up and deliver. Please note that tipping is 100% optional and tips will never be tied back to a specific order (our Valets are W-2 employees who receive tips in lump sum with their normal paycheck).
- Temporarily pausing Rush Dry Cleaning – We are temporarily pausing our 2-Day Rush Service to allow our Cleaning Partners to reduce their operating costs. This very minor change is critical to them during a time of very low Dry Cleaning demand. If you have an urgent need for Rush Dry Cleaning, we will do everything we can to accommodate. Just email [email protected] and let us know. Please note that Next-Day Rush Wash & Fold will continue to be available.
If you have questions or feedback, don’t hesitate to reach out to [email protected]
Thanks for your continued support. Please stay safe and stay healthy.